Del caos al equilibrio, pasando por el precipicio… de puntillas

Del caos al equilibrio, pasando por el precipicio… de puntillas
Félix López Luis - @flopezluis Director of Engineering at ShuttleCloud

• Gmail: 3 million users with our API • High
Availability (SLA 99.5%) • 6 TB/h • +18k migrations per day • ~60 million emails per day • ~4.5 million contacts per day • 20 trillionth Email • 247 providers around the world ShuttleFacts @ShuttleCloudEng

@ShuttleCloudEng

“The bitterness of poor quality remains long after the sweetness
of low price is forgotten.”   Benjamin Franklin @ShuttleCloudEng

@ShuttleCloudEng

@ShuttleCloudEng ok, the success?

My mission @ShuttleCloudEng • Improve quality. • Improve visibility/observability. •
Improve productivity. • Improve team innovation. • Build a positive environment. • Eradicate some practices. • Boots others. • Learn psychology.

@ShuttleCloudEng • Testing. • Monitoring. • Code reviews. • Reduce
technical debt. Improve Quality/Visibility/Observability

Cultural change @ShuttleCloudEng 1. Healthy Environment. 2. Psychological safety. 3.
Open and Transparent Environment and Communications. 4. Personal and Professional Growth. 5. Personal Life.

1. Healthy Environment @ShuttleCloudEng

1. Healthy Environment @ShuttleCloudEng • Encourage everyone to participate. •
Have specific meetings to talk about what to improve, not only technical things but also company stuff. • Everyone makes mistakes, whether a manager or not. Be first admitting them openly. • People have to feel free from fear, respected and with absolute freedom to speak up.

@ShuttleCloudEng

2. Psychological safety @ShuttleCloudEng • Improves likelihood that an attempted
process innovation will be successful. • Increases number of members that learn from mistakes. • Boosts employee engagement. • Improves team innovation. Source: wikipedia

@ShuttleCloudEng

3. Open and Transparent Environment and Communications @ShuttleCloudEng

3. Open and Transparent Environment and Communications @ShuttleCloudEng • 100%
transparent and open. • We all are grown-up professionals. • Hiding things is dangerous and negative. • Information always comes out.

@ShuttleCloudEng

3. Open and Transparent Environment and Communications @ShuttleCloudEng The concern
should be about conveying things poorly, not about conveying them.

@ShuttleCloudEng

4. Personal and Professional Growth @ShuttleCloudEng

4. Personal and Professional Growth @ShuttleCloudEng • People need to
: • feel fulfilled. • grow professionally. • experiment. • Need to know what they want. One to one meetings. Objectives. • Company has to help them to achieve them: Align each other’s interests. Mutual objectives. • Learning culture. As a manager

@ShuttleCloudEng

4. Personal and Professional Growth @ShuttleCloudEng • Improve productivity. •
Reduce turnover. • Boots innovation. • Create employee engagement.

@ShuttleCloudEng

5. Personal life @ShuttleCloudEng • Work life ⊂ Personal life.
• Reconciling family and professional life for everyone. • Remote friendly. • Flexible schedule. • Vacation is more than a legal thing.

“When people focus on others, they’re less likely to worry
about egos and minuscule details; they look at the big picture and prioritize what matters most to others.” Give and Take, by Adam Grant. @ShuttleCloudEng 5. Personal life

@ShuttleCloudEng

Be an example. @ShuttleCloudEng

If you don’t see problems then you have serious problems.
@ShuttleCloudEng

If people don’t speak up then there is no trust.
@ShuttleCloudEng

First step to have people happy It’s to hired the
right people for your culture. @ShuttleCloudEng

There is no such thing as common sense. @ShuttleCloudEng

ShuttleCloud.com - @ShuttleCloudEng Félix López Luis, @flopezluis - - -
“Success is not final, failure is not fatal: it is the courage to continue that counts” Winston Churchill

Del caos al equilibrio, pasando por el precipic...

Del caos al equilibrio, pasando por el precipicio… de puntillas

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