How to create a healthy and productive environment

En esta charla explicaré las prácticas que seguimos en shuttlecloud para crear una cultura de empresa en la que se prima el bienestar de los empleados y como eso ha repercutido en tener un equipo altamente productivo. ¿Qué hacemos para evitar el burnout? y para mejorar la productividad?, el compromiso?

Revisaremos las siguientes prácticas:

Healthy Environment.
Psychological safety.
Open and Transparent Environment and Communications.
Personal and Professional Growth.
Personal Life.
Y analizaremos la psicología detrás de cada práctica y del burnout. Entre otras cosas veremos:

Psychological safety
Learned helplessness
Boomerang effect
Burnout
The five monkeys and the banana.
A self-fulfilling prophecy

Transcript

1. Startuicidio Félix López Luis - @flopezluis Engineering manager - GoCardless Y como la cultura de empresa lo evita
2. @flopezluis
3. @flopezluis
4. MVP != chapuzas @flopezluis 
 Benjamin Franklin MVP será producción MVP != Malas prácticas
5. @flopezluis
6. @flopezluis
7. “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” 
 Benjamin Franklin @flopezluis
8. “Sometimes the only thing you learn from releasing a mediocre product early is that people don't like mediocre products” @flopezluis 
 Benjamin Franklin 
 Benjamin Franklin
9. @flopezluis • Overengineering. • Create a whole new product. • Containers. • Kubernetes. • High Availability. • Use the new trendy technology. Hacer las cosas bien No es
10. @flopezluis
11. @flopezluis • Testing. • Monitoring. • Code reviews. • Reduce technical debt. Improve Quality/Visibility/Observability
12. Cultural change @flopezluis • Must identify problems, burnout, etc. • Identify what motivate us to be productive ( challenges, career growth, etc). • What are the reasons your team wants to go to work? or not to go?. • Ho can you keep people focused?. • Ho do you help them to grow?.
13. Common symptoms of burnout @ShuttleCloudEng • Mental or emotional exhaustion, fatigue, and depression. • Mental and behavioral symptoms more than physical ones. • Symptoms are work-related. • Symptoms manifest themselves in “normal” persons. • Decreased effectiveness and work performance. Source: Psychology Utrecht University annual review
14. Factor that cause burnout @ShuttleCloudEng • Workload and time pressure. • Role conflict and role ambiguity. • A lack of social support. • A lack of feedback. • Fairness and equity. • Violation of the psychological contract. Reciprocity. • Attribution. • Low level Hardiness.
15. Healthy Culture @flopezluis 1. Healthy Environment. 2. Psychological safety. 3. Open and Transparent Environment and Communications. 4. Personal and Professional Growth. 5. Personal Life.
16. 1. Healthy Environment @flopezluis
17. 1. Healthy Environment @flopezluis • Encourage everyone to participate. • Have specific meetings to talk about what to improve, not only technical things but also company stuff. • Everyone makes mistakes, whether a manager or not. Be first admitting them openly. • People have to feel free from fear, respected and with absolute freedom to speak up.
18. @flopezluis #Don’t overwork because Ruby will disappear.
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20. 2. Psychological safety @flopezluis • Improves likelihood that an attempted process innovation will be successful. • Increases number of members that learn from mistakes. • Boosts employee engagement. • Improves team innovation. Source: wikipedia
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23. 3. Open and Transparent Environment and Communications @flopezluis
24. 3. Open and Transparent Environment and Communications @flopezluis • 100% transparent and open. • We all are grown-up professionals. • Hiding things is dangerous and negative. • Information always comes out.
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26. 3. Open and Transparent Environment and Communications @flopezluis The concern should be about conveying things poorly, not about conveying them.
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28. 4. Personal and Professional Growth @flopezluis
29. 4. Personal and Professional Growth @flopezluis • People need to : • feel fulfilled. • grow professionally. • experiment. • Need to know what they want. One to one meetings. Objectives. • Company has to help them to achieve them: Align each other’s interests. Mutual objectives. • Learning culture. As a manager
30. @flopezluis
31. 4. Personal and Professional Growth @flopezluis • Improve productivity. • Reduce turnover. • Boots innovation. • Create employee engagement.
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33. 5. Personal life. People @flopezluis • Work life ⊂ Personal life. • Reconciling family and professional life for everyone. • Remote friendly. • Flexible schedule. • Vacation is more than a legal thing.
34. “When people focus on others, they’re less likely to worry about egos and minuscule details; they look at the big picture and prioritize what matters most to others.” Give and Take, by Adam Grant. @flopezluis 5. Personal life. People
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39. Be an example. @flopezluis
40. If you don’t see problems then you have serious problems. @flopezluis
41. If people don’t speak up then there is no trust. @flopezluis
42. First step to have people happy It’s to hired the right people for your culture. @flopezluis
43. There is no such thing as common sense. @flopezluis
44. in.flopez.es Félix López Luis, @flopezluis - - - “Success is not final, failure is not fatal: it is the courage to continue that counts” Winston Churchill