Design for Humans

This talk provides an overview of the key design principles for software for Humanitarian & Development Contexts through the study the development process of a production grade diagnostic support tool developed and deployed in 2011 (and still running).

Presented at a Beer & Design Talk (http://dbtalks.org/).

Transcript

1. Design for Humans D&B TALK #3 - SEPTEMBER 30TH, 2013
2. Who? Guillaume Deflaux Software Engineer @ Terre des hommes
3. What? Software Design for Humanitarian & Development Contexts
4. Say What?! Design & ux, but not only Understand the design process Understand what people do What is so special about Humanitarian & Development contexts?
5. Humanitarian - ? - Development
10. Strong Constraints Overall Context Technology & Infrastructure Economical Means User Business Process Culture
11. What Type of Software? Case management for social workers Case management for judicial workers Stock management for aid workers Diagnostic support for health workers
12. Registre Electronique de Consultations Diagnostic support tool IMCI Protocol Primary healthcare centers Health workers (nurses) Burkina faso REC
13. Overall Context What is the reality of users? Where do they work? What are their working conditions? clue Helps you understand the problem & imagine the overall solution.
14. REC - Context HTTPS://DB.TT/GN3LBUYS
15. REC Specifications Quick data entry Small movable device A lot of patients BUsy work place
16. Infrastructure &Technology How do People use existing technologies? Is internet available, stable, affordable? Is electrical power available, stable? Are intervention areas accessible? clue Rely & build on what exists. Do not fight the environment.
17. REC SIM 1 SIM 3 SIM 2 SIM 4
18. REC NO INTERNET
19. REC
20. SOLAR PANELS REC
21. REC Specifications Quick data entry Small movable device Offline data Synchronization Physical transport of data Low power consumption device A lot of patients Busy work place No internet Motorbikes available Solar energy
22. Users Who are the users? What do they hope for? What do they fear? Assess the level of technological “savvyness” Confront your vision with theirs clue Know the users & take their input into account.
23. REC
24. REC Specifications Quick data entry Small movable device Offline data Synchronization Physical transport of data Low power consumption device Simple data entry A lot of patients Busy work place No Internet Motorbikes available Solar Energy Unexperienced users
25. Economical Means Are people willing to pay for technology? How much can people spend on technology? Are there financing mechanisms available? clue Money should not be a limiting factor. Find a financially sustainable solution.
26. REC
27. REC Specifications Quick data entry Small movable device Offline data Synchronization Physical transport of data Low power consumption device Simple data entry Cheap replaceable hardware A lot of patients Busy work place No Internet Motorbikes available Solar Energy Unexperienced users Limited finances
28. Business Process What is the job of the users? How do they actually perform their job? What are the flaws of the current work practices clue Embed the proper processes. Make sure they are user-validated.
29. REC
30. REC Specifications QUICK DATA ENTRY SMALL MOVABLE DEVICE OFFLINE DATA SYNCHRONIZATION PHYSICAL TRANSPORT OF DATA LOW POWER CONSUMPTION DEVICE SIMPLE DATA ENTRY CHEAP REPLACEABLE HARDWARE SEQUENTIAL & ERROR-PROF DATA ENTRY A LOT OF PATIENTS BUSY WORK PLACE NO INTERNET MOTORBIKES AVAILABLE SOLAR ENERGY UNEXPERIENCED USERS LIMITED FINANCES STRONG MEDICAL PROTOCOL
31. Culture Understand how users perceive the technology Understand how others perceive the technology Understand how the technology affects relationships clue Work on technology acceptance.
32. The Solution
33. The Architecture X 10-inch Netbook Customized Ubuntu Linux Web Application
34. The Hardware
35. The Software HTTPS://DB.TT/I2Q4EYKH HTTP://REC-TDH.HEROKUAPP.COM/ USER: GUEST / PWD: GUEST
36. The Statistics 3 50 200+ 76’000+ 220’000+ years in production health centers health workers trained treated children diagnostics wow!
37. That’s all folks! Guillaume Deflaux deflaux.guillaume@gmail.com http://tdh.ch | http://pillango.im