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Design for Humans

Guillaume Deflaux
September 30, 2013

Design for Humans

This talk provides an overview of the key design principles for software for Humanitarian & Development Contexts through the study the development process of a production grade diagnostic support tool developed and deployed in 2011 (and still running).

Presented at a Beer & Design Talk (http://dbtalks.org/).

Guillaume Deflaux

September 30, 2013
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Transcript

  1. Say What?! Design & ux, but not only Understand the

    design process Understand what people do What is so special about Humanitarian & Development contexts?
  2. What Type of Software? Case management for social workers Case

    management for judicial workers Stock management for aid workers Diagnostic support for health workers
  3. Registre Electronique de Consultations Diagnostic support tool IMCI Protocol Primary

    healthcare centers Health workers (nurses) Burkina faso REC
  4. Overall Context What is the reality of users? Where do

    they work? What are their working conditions? clue Helps you understand the problem & imagine the overall solution.
  5. Infrastructure &Technology How do People use existing technologies? Is internet

    available, stable, affordable? Is electrical power available, stable? Are intervention areas accessible? clue Rely & build on what exists. Do not fight the environment.
  6. REC

  7. REC Specifications Quick data entry Small movable device Offline data

    Synchronization Physical transport of data Low power consumption device A lot of patients Busy work place No internet Motorbikes available Solar energy
  8. Users Who are the users? What do they hope for?

    What do they fear? Assess the level of technological “savvyness” Confront your vision with theirs clue Know the users & take their input into account.
  9. REC

  10. REC Specifications Quick data entry Small movable device Offline data

    Synchronization Physical transport of data Low power consumption device Simple data entry A lot of patients Busy work place No Internet Motorbikes available Solar Energy Unexperienced users
  11. Economical Means Are people willing to pay for technology? How

    much can people spend on technology? Are there financing mechanisms available? clue Money should not be a limiting factor. Find a financially sustainable solution.
  12. REC

  13. REC Specifications Quick data entry Small movable device Offline data

    Synchronization Physical transport of data Low power consumption device Simple data entry Cheap replaceable hardware A lot of patients Busy work place No Internet Motorbikes available Solar Energy Unexperienced users Limited finances
  14. Business Process What is the job of the users? How

    do they actually perform their job? What are the flaws of the current work practices clue Embed the proper processes. Make sure they are user-validated.
  15. REC

  16. REC Specifications QUICK DATA ENTRY SMALL MOVABLE DEVICE OFFLINE DATA

    SYNCHRONIZATION PHYSICAL TRANSPORT OF DATA LOW POWER CONSUMPTION DEVICE SIMPLE DATA ENTRY CHEAP REPLACEABLE HARDWARE SEQUENTIAL & ERROR-PROF DATA ENTRY A LOT OF PATIENTS BUSY WORK PLACE NO INTERNET MOTORBIKES AVAILABLE SOLAR ENERGY UNEXPERIENCED USERS LIMITED FINANCES STRONG MEDICAL PROTOCOL
  17. Culture Understand how users perceive the technology Understand how others

    perceive the technology Understand how the technology affects relationships clue Work on technology acceptance.
  18. The Statistics 3 50 200+ 76’000+ 220’000+ years in production

    health centers health workers trained treated children diagnostics wow!