Detached Heads and the Practice of Empathy

Detached Heads and the Practice of Empathy

These are the slides from my lightning done at Geeky, London (http://lanyrd.com/2012/geekynight-august/). It's based on my accidental Tumblr blog www.errorwallofshame.tumblr.com.

These slides contain sad cats and may not be entirely comprehensible without my speaking over them.

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Evgenia (Jenny) Grinblo

August 28, 2012
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Transcript

  1. Detached Heads(& the practice of empathy)

  2. Detached heads and bad user experience | @grinblo Evgenia Grinblo

    Future Workshops, London
  3. Detached heads and bad user experience | @grinblo

  4. Detached heads and bad user experience | @grinblo

  5. Detached heads and bad user experience | @grinblo Error Wall

    of Shame.tumblr.com (where naughty error alerts go to retire)
  6. Detached heads and bad user experience | @grinblo Submitted by

    @annatricity
  7. Detached heads and bad user experience | @grinblo

  8. Detached heads and bad user experience | @grinblo 1. Talk

    human to me
  9. Detached heads and bad user experience | @grinblo 2006:

  10. Detached heads and bad user experience | @grinblo 2012:

  11. Detached heads and bad user experience | @grinblo

  12. Detached heads and bad user experience | @grinblo Source: sharenator.com

  13. Detached heads and bad user experience | @grinblo *This cash

    machine offers Cockney as a language option
  14. Detached heads and bad user experience | @grinblo

  15. Detached heads and bad user experience | @grinblo Submitted by

    @annatricity
  16. Detached heads and bad user experience | @grinblo Nerd talk

    + error = stress
  17. Detached heads and bad user experience | @grinblo 2. Tell

    me it’s not my fault
  18. Detached heads and bad user experience | @grinblo Submitted by

    Daniel Liu
  19. Detached heads and bad user experience | @grinblo

  20. Detached heads and bad user experience | @grinblo

  21. Detached heads and bad user experience | @grinblo Source: Matthias

    Gansrigler, Eternal Storms
  22. Detached heads and bad user experience | @grinblo Users assume

    they messed up
  23. Detached heads and bad user experience | @grinblo 3. Tell

    me what to do next
  24. Detached heads and bad user experience | @grinblo Submitted by

    @letsallplaygolf
  25. Detached heads and bad user experience | @grinblo

  26. Detached heads and bad user experience | @grinblo Submitted by

    @cole_peters
  27. Detached heads and bad user experience | @grinblo Source: interfacematters.com

    Nice try:
  28. Detached heads and bad user experience | @grinblo Source: owensworld.com

    Not so nice:
  29. Detached heads and bad user experience | @grinblo Pointless errors

    are confusing
  30. Detached heads and bad user experience | @grinblo Cheat sheet:

  31. Detached heads and bad user experience | @grinblo Cheat sheet:

    ✓ User simple and accessible language
  32. Detached heads and bad user experience | @grinblo Cheat sheet:

    ✓ User simple and accessible language ✓ Reassure users that they didn’t mess up
  33. Detached heads and bad user experience | @grinblo Cheat sheet:

    ✓ User simple and accessible language ✓ Reassure users that they didn’t mess up ✓ Offer actual guidance on how to proceed
  34. Detached heads and bad user experience | @grinblo

  35. Detached heads and bad user experience | @grinblo < Photo

    credits Flickr colinmurphy kishimoto dat-pics mmoorr jasonpier deerwooduk albaraa Twitter @annatricity @cole_peters