Detached Heads and the Practice of Empathy

These are the slides from my lightning done at Geeky, London (http://lanyrd.com/2012/geekynight-august/). It's based on my accidental Tumblr blog www.errorwallofshame.tumblr.com.

These slides contain sad cats and may not be entirely comprehensible without my speaking over them.

Transcript

1. Detached Heads(& the practice of empathy)
2. Detached heads and bad user experience | @grinblo Evgenia Grinblo Future Workshops, London
3. Detached heads and bad user experience | @grinblo
4. Detached heads and bad user experience | @grinblo
5. Detached heads and bad user experience | @grinblo Error Wall of Shame.tumblr.com (where naughty error alerts go to retire)
6. Detached heads and bad user experience | @grinblo Submitted by @annatricity
7. Detached heads and bad user experience | @grinblo
8. Detached heads and bad user experience | @grinblo 1. Talk human to me
9. Detached heads and bad user experience | @grinblo 2006:
10. Detached heads and bad user experience | @grinblo 2012:
11. Detached heads and bad user experience | @grinblo
12. Detached heads and bad user experience | @grinblo Source: sharenator.com
13. Detached heads and bad user experience | @grinblo *This cash machine offers Cockney as a language option
14. Detached heads and bad user experience | @grinblo
15. Detached heads and bad user experience | @grinblo Submitted by @annatricity
16. Detached heads and bad user experience | @grinblo Nerd talk + error = stress
17. Detached heads and bad user experience | @grinblo 2. Tell me it’s not my fault
18. Detached heads and bad user experience | @grinblo Submitted by Daniel Liu
19. Detached heads and bad user experience | @grinblo
20. Detached heads and bad user experience | @grinblo
21. Detached heads and bad user experience | @grinblo Source: Matthias Gansrigler, Eternal Storms
22. Detached heads and bad user experience | @grinblo Users assume they messed up
23. Detached heads and bad user experience | @grinblo 3. Tell me what to do next
24. Detached heads and bad user experience | @grinblo Submitted by @letsallplaygolf
25. Detached heads and bad user experience | @grinblo
26. Detached heads and bad user experience | @grinblo Submitted by @cole_peters
27. Detached heads and bad user experience | @grinblo Source: interfacematters.com Nice try:
28. Detached heads and bad user experience | @grinblo Source: owensworld.com Not so nice:
29. Detached heads and bad user experience | @grinblo Pointless errors are confusing
30. Detached heads and bad user experience | @grinblo Cheat sheet:
31. Detached heads and bad user experience | @grinblo Cheat sheet: ✓ User simple and accessible language
32. Detached heads and bad user experience | @grinblo Cheat sheet: ✓ User simple and accessible language ✓ Reassure users that they didn’t mess up
33. Detached heads and bad user experience | @grinblo Cheat sheet: ✓ User simple and accessible language ✓ Reassure users that they didn’t mess up ✓ Offer actual guidance on how to proceed
34. Detached heads and bad user experience | @grinblo
35. Detached heads and bad user experience | @grinblo < Photo credits Flickr colinmurphy kishimoto dat-pics mmoorr jasonpier deerwooduk albaraa Twitter @annatricity @cole_peters