Who am I? Tomoharu Ito Engineer @ Digitalcube.Inc Alexa Champion (2017) Twitter: @haruharuharuby Alexa Community Japan(Unofficial): Twitter: @aajugvoice
Today’s Keyword To be (nice) Ossekkai (おせっかい) “Ossekkai” often named “interfering” in English. interfering: An interfering person gets involved in other people's lives in an unwanted and annoying way:
1. Essentials of VUI 2. VUI approach 3. Case Studies Today’s menu Consideration from the Brain technology and UX design perspectives by differ GUI and VUI What changes of VUI approach to the customer Natural Communication makes solution direct
Elephant and Rider Emotion move first. Sense will follow the emotion * Quoted from: The Righteous Mind: Why Good People Are Divided by Politics and Religion Author: Jonathan Haidt
2. Appropriate Personalization No guessing. Start Knowing remember previous case memory current case will ask previous case next time (= app trouble and freeze) For example if the first visit of customers, VUI will say - May I help you? - What is your problem? I can help to solve it. - What item are you looking for? - Shall I look for them together?
2. Appropriate Personalization No guessing. Start Knowing remember previous case memory current case will ask previous case next time (= app trouble and freeze) But the second time visit of customers, VUI will say - May I help you? Today what you want to ask me? - What is your problem? Is this the same problem last time? - How was the last time shopping? what are you looking for today? - Welcome again. Shall I look for them together too?
contact center game hospital for children hotel formal informal (casual) informal (casual) formal formal situation formality tone pitch mid mid-high high mid mid-low mid mid-high high mid mid-low 3. Situational (Persona) Design