into the service お客様がサービスにアクセスした後にカスタマ・サービスに例外がある場合、カスタマは、新しいSRを開いてアクセスを認可す ることで、Oracleスタッフがカスタマ・サービスにアクセスすることを許可できます。 この方法のユース・ケースは次のとおりです。 • VMの起動に失敗する原因となるエラー • VMへのお客様のSSHの失敗またはお客様の資格証明の消失の原因となるエラー • その他のサポートの必要なエラーの状況 お客様がOracleに顧客VMへのアクセスを許可するには、顧客は次の文言で新規SRをオープンする必要があります。: • As per the security policy associated with ExaCC service, Oracle personnel are prohibited to access customer DomU without customer’s explicit permission. For me to comply with this policy, I am required to ask you to open a new SR with exact language as shown below granting Oracle an explicit permission to access DomU. Please note any modification to the language below may delay resolution of your SR. • SR タイトル: SR granting Oracle explicit permission to access DomU of ExaCC with AK serial number AK99999999 • SR 本文: We are opening this SR to grant explicit permission to Oracle to access our DomU in order for support to help resolve issue described in SR# 1-xxxxxxxx. We acknowledge that by providing this permission, we understand that Oracle will have access to ALL FILES in DomU and agree that there are no confidential files stored in any of the file systems in DomU. In addition, we also agree that customer security team has authorized Oracle to have access to customer DomU in order to resolve the issue described in the above SR. 例外ワークフロー–顧客VMへのOracleスタッフのアクセス 43 Feb 21, 2024 Copyright © 2021, Oracle and/or its affiliates Copyright © 2025, Oracle and/or its affiliates