Sassing, Not Shushing: Warwick Library's Social Media and how we build community with conversation

Presented at CASE SMC, 31st March 2017 by Nuala Clarke, Hannah Hickman and Samantha Platts

Transcript

1. Sassing, Not Shushing Building community with conversation The Library 2017
2. "Connecting you with information, support and your community" The Library mission
3. Sassing, Not Shushing The Library’s place in the University Developing a persona Building community, face to face and digitally Platforms and resourcing Engaging our staff Our top five lessons we’ve learned along the way
5. The heart of campus Leamington Spa (student town)
8. How should we balance the desire to build a single 'Warwick' community with the needs of the Library's specific audiences? We are Warwick
9. ...and what we're not The Library Persona Friendly tone of voice Good sense of humour Empathetic Dry Corporate Pushy
11. Staff networks are essential ways to share and develop best practice. Collaboration is key
12. How do we get heard above the noise? Getting our message heard
21. #studyhappy
35. The challenges of resourcing social media Engaging internal teams
36. Build staff confidence by encouraging creativity – let them take risks! Using social media as "the Library"
37. Our Library building and resources are 24/7. Should our social media presence be 24/7 too? How can we meet demand?
39. Our top five lessons we've learnt along the way! Be flexible
40. Our top five lessons we've learnt along the way! Be brave
41. Our top five lessons we've learnt along the way! Be funny
42. Our top five lessons we've learnt along the way! Be engaged
43. Our top five lessons we've learnt along the way! Be yourselves, be authentic
45. Sassing, Not Shushing Building community with conversation Twitter @WarwickLibrary @ResearchEx @WarwickPGHub @TeachingGrid @WarwickMRC Instagram @warwicklibrary Nuala Clarke (Community Engagement Officer: Postgraduate) N.M.Clarke@warwick.ac.uk Hannah Hickman (Community Engagement Officer: Undergraduate & Teaching) H.Hickman.1@warwick.ac.uk @hd_hickman Sam Platts (Marketing and Communications Officer) S.C.Platts@warwick.ac.uk Facebook Facebook.com/WarwickUniLibrary Facebook.com/ResearchExchange Facebook.com/Warwickpghub Blogs studyblog.warwick.ac.uk phdlife.warwick.ac.uk warwickmrc.wordpress.com