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Sassing, Not Shushing: Warwick Library's Social Media and how we build community with conversation
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Hannah Hickman
March 31, 2017
Education
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Sassing, Not Shushing: Warwick Library's Social Media and how we build community with conversation
Presented at CASE SMC, 31st March 2017 by Nuala Clarke, Hannah Hickman and Samantha Platts
Hannah Hickman
March 31, 2017
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Transcript
Sassing, Not Shushing Building community with conversation The Library 2017
"Connecting you with information, support and your community" The Library
mission
Sassing, Not Shushing The Library’s place in the University Developing
a persona Building community, face to face and digitally Platforms and resourcing Engaging our staff Our top five lessons we’ve learned along the way
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The heart of campus Leamington Spa (student town)
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How should we balance the desire to build a single
'Warwick' community with the needs of the Library's specific audiences? We are Warwick
...and what we're not The Library Persona Friendly tone of
voice Good sense of humour Empathetic Dry Corporate Pushy
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Staff networks are essential ways to share and develop best
practice. Collaboration is key
How do we get heard above the noise? Getting our
message heard
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#studyhappy
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The challenges of resourcing social media Engaging internal teams
Build staff confidence by encouraging creativity – let them take
risks! Using social media as "the Library"
Our Library building and resources are 24/7. Should our social
media presence be 24/7 too? How can we meet demand?
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Our top five lessons we've learnt along the way! Be
flexible
Our top five lessons we've learnt along the way! Be
brave
Our top five lessons we've learnt along the way! Be
funny
Our top five lessons we've learnt along the way! Be
engaged
Our top five lessons we've learnt along the way! Be
yourselves, be authentic
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Sassing, Not Shushing Building community with conversation Twitter @WarwickLibrary @ResearchEx
@WarwickPGHub @TeachingGrid @WarwickMRC Instagram @warwicklibrary Nuala Clarke (Community Engagement Officer: Postgraduate)
[email protected]
Hannah Hickman (Community Engagement Officer: Undergraduate & Teaching)
[email protected]
@hd_hickman Sam Platts (Marketing and Communications Officer)
[email protected]
Facebook Facebook.com/WarwickUniLibrary Facebook.com/ResearchExchange Facebook.com/Warwickpghub Blogs studyblog.warwick.ac.uk phdlife.warwick.ac.uk warwickmrc.wordpress.com