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Developing a Lean UX Practice
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Wren Lanier
November 14, 2016
Design
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Developing a Lean UX Practice
Presented at Charlotte UX Meetup
Wren Lanier
November 14, 2016
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Transcript
Developing a Lean UX Practice Senior Product Designer, Windsor Circle
Wren Lanier @heywren
Who I Am - Work at Windsor Circle, a startup
in Durham - Design software for ecommerce marketers - UX Team of One …I love working on interesting problems
My happy place
Solutions in search of a problem are waste
Reduces waste on design & product teams Lean UX
Toyota Way (origin of Lean)
Build Measure Learn
The output of Lean teams is validated learning (not deliverables)
Lean UX
doubt certainty Reduce risk, replace it with learning
Continuous validated learning about your users Lean UX
Four Lean Habits Anyone Can Adopt
Focus on problems, not solutions 1
Product Death Cycle by @davidjband
Organizations who have grown up in a feature mindset will
struggle with the shift to customer problems. “ ” - Jared Spool Themes: A Small Change to Product Roadmaps with Large Effects
Develop an efficient research cadence 2
• Pick a dedicated time for research • Same day,
same time, every week • Divide it into time slots
Use an office hours tool to allow users to self-schedule
Committing to weekly research keeps your team accountable
Use research to discover problems, share experiments, test mockups or
prototypes
Turn assumptions into hypotheses 3
• Because people will use this and love it •
Because our competition built it • Because it will cause customers to do [thing]
Assumptions are where risk hides in projects
We can reduce risk by testing our assumptions
Assumption: Adding links to our daily email will increase
logins Hypothesis: When we add links to our daily email we will see an increase in logins. We will know this is true when we see increased click % and increased logins via the daily email.
You can turn almost any piece of work into a
hypothesis
Test solutions with rapid experiments 4
An experiment is any low-effort way to test an assumption
Experiments should try to simulate “real” conditions
Real clients require more creativity and more honesty
Usability tests are a great way to measure all sorts
of things
Run “beta” experiments with active customers
Don’t get hung up on statistical significance
Be honest about what you’re learning & what it means
QUESTIONS?