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Qiita x Slack
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Hiroyuki Tomine
June 25, 2018
Technology
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Qiita x Slack
わたしたちのチームとSlack
Hiroyuki Tomine
June 25, 2018
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Transcript
ɹɹɹ x Slack Θͨͨͪ͠ͷνʔϜͱSlack 2018-06-25 htomine
Agenda • ࣗݾհ • ࢲୡͷνʔϜͱSlack • ;ͭ͏ͷͳ͠ • Chatbotɺग़ୀۈཧ •
αʔϏεӡӦ • #from_twitterɺαϙʔτ • νʔϜӡӦ • Qiita:Team࿈ܞ • νʔϜใ • Emojibilityͷͳ͠
htomine/ͱΈͶ Qiitaͷ΄͏͔Βདྷ·ͨ͠ ɹ • Incrementsגࣜձࣾ • Product / Designer /
Community Management • ͦͷଞͷଐੑ ◦ ex Cybozu Inc ◦ ex Hatena intern 2008 ◦ ίϛέοτ४උձ ◦ Airsoft ◦ Homebrew Keyboard lover
Homebrew Keyboard <3
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Our team and Slack
ͱɺ͍ͬͯɻࠓͱͳͬͯ ʮ;ͭ͏ͷͳ͠ʯ͕΄ͱΜͲͰ͢ɻ
Chatbot ‘Qiitan’ • ‘Qiita’ ͷ ‘Qiitan(͖ʔͨΜ)’ • Ruboty(Hubotͷruby࣮) ͷChatbot with
heroku • ͏4͘Β͍ॅΈ͍͍ͭͯ ·͢ɻ
ग़ୀۈཧ • ཧγεςϜͷJobcanΛHackͯ͠ɺ QiitanͰͷଧࠁΛՄೳʹɻ • ݩʑWebγεςϜ͔Β͔͠ೖྗͰ͖ ͳ͔ͬͨɻ • Jobcan࠷ۙެࣜʹChatOpsରԠ͠ ͍ͯ·͢ʂ;)
Assistant in dev • Github ͷ Issue ొ • Deploy
& Merge ϦΫΤετ • σϓϩΠېࢭ؆୯
ϦϚΠϯμʔ • ఆྫMtgͷ։࢝࿈བྷ • ఆྫۀͷ࣮ߦ֬ೝ
Qiitan as a Character
ଞ͜Εʮ;ͭ͏ʯʹ… • ։ൃνʔϜͷใΛू • GIthub • Circle CI • Error
(Sentry) • Aert (Pagerduty)
ʮ;ͭ͏ʯͰૉΒ͍͠ɻ • Slack and ChatOps͏ʮͨΓલʯɻ • Qiitanൈ͖ͷࣄߟ͑ΒΕͳ͍ʂ • લɺ໘ͱ͔Ͱʮ͏ͪ݁ߏνϟοτϕʔε Ͱࣄ͍ͯͯ͠…ςΩετίϛϡχέʔγϣϯଟΊ
ͳΜͰ͚͢ͲେৎͰ͔͢ʁʁʯͱ͔ฉ͍ͨΓͯ͠ ͨɻ • ࠓίϨ͙Β͍ͷͨΓલʹͳͬͨɻνʔ Ϝͷใͷू͕ʮ;ͭ͏ʯʹ࡞ΕΔɺଘ ࡏ͢ΔͷૉΒ͍͠ɻ
αʔϏεӡӦ
#from_twitter • ͍ΘΏΔΤΰαʔν • ͔͜͜Βरͬͯsupport ͍ͯ͘͜͠ͱଟʑ͋ Δɻ • ϢʔβʔͷԠΛ μΠϨΫτʹνʔ
Ϝʹڞ༗Ͱ͖Δ
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#support • Zendesk࿈ܞΛ׆༻ • νʔϜͷల։ҰॠͰOK • ϝϯόʔৗʹϢʔβʔͷΛ֬ೝͰ ͖Δɻ • ։ൃͱͷ࿈ܞ͕ඞཁͳҊ݅ͦͷͰ
ղܾ
νʔϜӡӦ
Qiita:Team࿈ܞ • ετοΫ͓͖͍ͯͨ͠ ใΛஷΊ͓͚ͯΔࣗ ࣾαʔϏε • SlackΞϓϦϦϦʔε ࡁΈʂ ;) •
https:// slack.teams.qiita.com/
νʔϜใ (#status_qiita_dev) • νʔϜͷͨΊͷࡶஊͷ • ใɺͱ͍͏ͷ͕͋ͪͪ͜ͰߦΘ Ε͍ͯΔͱࢥ͏͕ɺใͰίϛϡ χέʔγϣϯ͕அ͞Εͯ͠·͏ ͋ͬͨɻ •
#chat ΑΓύʔιφϧͳεϖʔ εͱͯ͠༻ҙ͍ͯ͠Δɻ SlackͰ؆୯ʹʮใʯͳΒ͵ʮใʯΛνʔϜͰ࣮ݱ͢Δ3εςοϓʙ Problem͕10Ͱղܾ͢ΔνϟοτΛ࡞Ζ͏
#welcome_xxxx νϟϯωϧ • ৽ೖࣾһ͚ͷWelcomeνϟϯωϧ • ೖࣾखଓ͖ɺೖࣾޙͷOn-boarding ͷͱͯ͠͏ɻ • ৺ཧత҆શΛ·ͣখ͍͞ͱ͜Ζ͔Β࡞ͬ ͍ͯ͘ɻ
ίϛϡχέʔγϣϯݑষ • ίϛϡχέʔγϣϯͷنൣ ʢϧʔϧ·Ͱ͍͔ͳ͍͕ɺ ΈΜͳͰେʹ͍ͨ͜͠ͱʣ ΛܾΊ͍ͯΔ • Slack͜ΕΛ࣮ݱ͍ͯͨ͘͠ ΊͷҰͭͷπʔϧͱͯͬ͠ ͍ͯ͘
͓·͚: Ref: Emojibility ͱ͍͏֓೦
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