Qiita x Slack

わたしたちのチームとSlack

Transcript

1. ɹɹɹ x Slack Θͨͨͪ͠ͷνʔϜͱSlack 2018-06-25 htomine
2. Agenda • ࣗݾ঺հ • ࢲୡͷνʔϜͱSlack • ;ͭ͏ͷ͸ͳ͠ • Chatbotɺग़ୀۈ؅ཧ • αʔϏεӡӦ • #from_twitterɺαϙʔτ • νʔϜӡӦ • Qiita:Team࿈ܞ • νʔϜ෼ใ • Emojibilityͷ͸ͳ͠
3. htomine/ͱΈͶ Qiitaͷ΄͏͔Βདྷ·ͨ͠ ɹ • Incrementsגࣜձࣾ • Product / Designer / Community Management
 • ͦͷଞͷଐੑ
 ◦ ex Cybozu Inc ◦ ex Hatena intern 2008
 ◦ ίϛέοτ४උձ ◦ Airsoft ◦ Homebrew Keyboard lover

4. Homebrew Keyboard <3
10. Our team and Slack
11. ͱɺ͍ͬͯ΋ɻࠓͱͳͬͯ͸ ʮ;ͭ͏ͷ͸ͳ͠ʯ͕΄ͱΜͲͰ͢ɻ
12. Chatbot ‘Qiitan’ • ‘Qiita’ ͷ ‘Qiitan(͖ʔͨΜ)’ • Ruboty(Hubotͷruby࣮૷)੡ ͷChatbot with heroku • ΋͏4೥͘Β͍ॅΈ͍͍ͭͯ ·͢ɻ
13. ग़ୀۈ؅ཧ • ؅ཧγεςϜͷJobcanΛHackͯ͠ɺ QiitanͰͷଧࠁΛՄೳʹɻ • ݩʑ͸WebγεςϜ͔Β͔͠ೖྗͰ͖ ͳ͔ͬͨɻ • Jobcan΋࠷ۙ͸ެࣜʹChatOpsରԠ͠ ͍ͯ·͢ʂ;)
14. Assistant in dev • Github ΁ͷ Issue ొ࿥ • Deploy & Merge ϦΫΤετ • σϓϩΠېࢭ΋؆୯
15. ϦϚΠϯμʔ • ఆྫMtgͷ։࢝࿈བྷ • ఆྫۀ຿ͷ࣮ߦ֬ೝ
16. Qiitan as a Character
17. ଞ͸͜Ε΋ʮ;ͭ͏ʯʹ… • ։ൃνʔϜͷ৘ใΛू໿ • GIthub • Circle CI • Error (Sentry) • Aert (Pagerduty)
18. ʮ;ͭ͏ʯͰૉ੖Β͍͠ɻ • Slack and ChatOps͸΋͏ʮ౰ͨΓલʯɻ • Qiitanൈ͖ͷ࢓ࣄ͸ߟ͑ΒΕͳ͍ʂ • ਺೥લ͸ɺ໘઀ͱ͔Ͱʮ͏ͪ͸݁ߏνϟοτϕʔε Ͱ࢓ࣄ͍ͯͯ͠…ςΩετίϛϡχέʔγϣϯଟΊ ͳΜͰ͚͢Ͳେৎ෉Ͱ͔͢ʁʁʯͱ͔ฉ͍ͨΓͯ͠ ͨɻ • ࠓ͸ίϨ͙Β͍ͷ࿩͸౰ͨΓલʹͳͬͨɻνʔ Ϝ಺ͷ৘ใͷू໿఺͕ʮ;ͭ͏ʯʹ࡞ΕΔɺଘ ࡏ͢Δͷ͸ૉ੖Β͍͠ɻ
19. αʔϏεӡӦ
20. #from_twitter • ͍ΘΏΔΤΰαʔν • ͔͜͜Βरͬͯsupport ͍ͯ͘͜͠ͱ΋ଟʑ͋ Δɻ • Ϣʔβʔͷ൓ԠΛ μΠϨΫτʹνʔ Ϝʹڞ༗Ͱ͖Δ
22. #support • Zendesk࿈ܞΛ׆༻ • νʔϜ಺΁ͷల։΋ҰॠͰOK • ϝϯόʔ΋ৗʹϢʔβʔͷ੠Λ֬ೝͰ ͖Δɻ • ։ൃͱͷ࿈ܞ͕ඞཁͳҊ݅΋ͦͷ৔Ͱ ղܾ
23. νʔϜӡӦ
24. Qiita:Team࿈ܞ • ετοΫ͓͖͍ͯͨ͠ ৘ใΛஷΊ͓͚ͯΔࣗ ࣾαʔϏε • SlackΞϓϦ΋ϦϦʔε ࡁΈʂ ;) • https:// slack.teams.qiita.com/
25. νʔϜ෼ใ (#status_qiita_dev) • νʔϜͷͨΊͷࡶஊͷ৔ • ෼ใɺͱ͍͏ͷ͕͋ͪͪ͜ͰߦΘ Ε͍ͯΔͱࢥ͏͕ɺ෼ใͰ͸ίϛϡ χέʔγϣϯ͕෼அ͞Εͯ͠·͏ ೉఺΋͋ͬͨɻ • #chat ΑΓ͸ύʔιφϧͳεϖʔ εͱͯ͠༻ҙ͍ͯ͠Δɻ SlackͰ؆୯ʹʮ೔ใʯͳΒ͵ʮ෼ใʯΛνʔϜͰ࣮ݱ͢Δ3εςοϓʙ Problem͕10෼Ͱղܾ͢ΔνϟοτΛ࡞Ζ͏
26. #welcome_xxxx νϟϯωϧ • ৽ೖࣾһ޲͚ͷWelcomeνϟϯωϧ • ೖࣾखଓ͖΍ɺೖࣾޙͷOn-boarding ͷ৔ͱͯ͠࢖͏ɻ • ৺ཧత҆શΛ·ͣখ͍͞ͱ͜Ζ͔Β࡞ͬ ͍ͯ͘ɻ
27. ίϛϡχέʔγϣϯݑষ • ίϛϡχέʔγϣϯͷنൣ ʢϧʔϧ·Ͱ͸͍͔ͳ͍͕ɺ ΈΜͳͰେ੾ʹ͍ͨ͜͠ͱʣ ΛܾΊ͍ͯΔ • Slack΋͜ΕΛ࣮ݱ͍ͯͨ͘͠ ΊͷҰͭͷπʔϧͱͯ͠࢖ͬ ͍ͯ͘
28. ͓·͚: Ref: Emojibility ͱ͍͏֓೦