I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt

This talk was given at Midwest UX 2016 in Louisville.

Transcript

1. I’ll gladly pay you Tuesday for a hamburger today. Managing UX Debt Jack Moffett Manager App Development – GUI Inmedius, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com
2. UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service. Photo by Trey Guinn
3. Photo by Benjamin Balázs
4. The Big 3
5. The Big 3 Acquisition Outsourcing Neglect
6. Acquisition
7. Acquisition
8. Acquisition
9. Acquisition
10. Acquisition
11. Acquisition
12. Acquisition UX should be involved in evaluation of products considered for acquisition.
13. Acquisition UX should be involved in evaluation of products considered for acquisition. Document the debt as soon as acquisition occurs, and track it.
15. Outsourcing
16. Outsourcing UX should collaborate closely with contractors.
17. Outsourcing UX should collaborate closely with contractors. Set clear expectations at the outset.
18. Outsourcing UX should collaborate closely with contractors. Set clear expectations at the outset. Schedule regular quality checks and involvement from all parts or your team: design, development, testing, and management.
19. Photo by Julie Mac
20. Neglect
21. Neglect Put processes in place that assure awareness of development efforts.
22. Neglect Put processes in place that assure awareness of development efforts. Team dynamics are hugely important.
23. Neglect Put processes in place that assure awareness of development efforts. Team dynamics are hugely important. Resist the urge to turn a blind eye to things you don’t feel like working on.
24. Photo by y____
25. Intentional Debt
26. Intentional Debt Resistance to change
27. Intentional Debt Resistance to change Incremental enhancement
28. Intentional Debt Resistance to change Incremental enhancement Product management strategy
29. Intentional Debt Product management strategy
30. Intentional Debt Product management strategy Focusing on new features
31. Intentional Debt Product management strategy Focusing on new features customer requests
32. Intentional Debt Product management strategy Focusing on new features customer requests time to market
33. Intentional Debt Product management strategy Focusing on new features customer requests time to market backwards compatibility
34. Photo by nicodemo.valerio
35. unIntentional Debt Mistakes and laziness
36. unIntentional Debt Mistakes and laziness Lack of design
37. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment
38. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev
39. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks
40. unIntentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks Customer inefficiencies
42. Identifying UX Debt
43. Identifying UX Debt Active Peripheral Awareness UX Debt Inventory User Exposure
44. Photo by Emilio Labrador
45. Practice Active Peripheral Awareness
46. Practice Active Peripheral Awareness Awareness of technology
47. Practice Active Peripheral Awareness Awareness of technology Awareness of design practice
49. Perform A UX Debt Inventory
50. Perform A UX Debt Inventory Use the product. Take notes.
51. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch.
52. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch. Validate it by observing and talking with users.
53. Perform A UX Debt Inventory Use the product. Take notes. Better yet, have a teammate take notes. Then switch. Validate it by observing and talking with users.
54. Expose Your Team
55. Expose Your Team “It seems that six weeks was the bare minimum for a two-hour exposure dose. The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum.” – Jared Spool
56. Expose Your Team “It seems that six weeks was the bare minimum for a two-hour exposure dose. The teams with members who spent the minimum of two hours every six weeks saw far greater improvements to their design’s user experience than teams who didn’t meet the minimum. And teams with more frequent exposure, say two- hours every three weeks, saw even better results.” – Jared Spool
57. Classifying UX Debt Photo by Squiggle
58. 4 UX Debt Categories Technical Functional Behavioral Visual
59. 4 UX Debt Categories Technical
60. 4 UX Debt Categories Technical Back End Performance, Database, Security
61. 4 UX Debt Categories Technical Back End Front End Performance, Database, Security Browser Version Support Outdated HTML/Frameworks Poor Coding Practices
62. 4 UX Debt Categories Technical Functional
63. 4 UX Debt Categories Technical Functional Scale
64. 4 UX Debt Categories Technical Functional Scale Information Architecture
65. 4 UX Debt Categories Technical Functional Scale Information Architecture Priority of Functions
66. 4 UX Debt Categories Technical Functional Behavioral
67. 4 UX Debt Categories Technical Functional Behavioral Tool Time
68. 4 UX Debt Categories Technical Functional Behavioral Tool Time Consistency
69. 4 UX Debt Categories Technical Functional Behavioral Tool Time Consistency Conventions
70. 4 UX Debt Categories Technical Functional Behavioral Visual
71. 4 UX Debt Categories Technical Functional Behavioral Visual UI Chrome Iconography Consistency Fashion Branding Copywriting
72. 4 Technical Functional Behavioral Visual UX Debt Categories
73. Technical Functional Behavioral Visual UX Debt Categories 5
74. Technical Functional Behavioral Visual Documentation UX Debt Categories 5
75. Technical Functional Behavioral Visual Documentation UX Debt Categories 5
77. Addressing UX Debt
78. Addressing UX Debt Declare bankruptcy
79. Addressing UX Debt Declare bankruptcy People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have done. Innovation is saying “no” to 1,000 things. Steve Jobs
80. Addressing UX Debt Declare bankruptcy Call a do-over
81. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it
82. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it Phased approach
83. Step 1: Photo by Captain Eric Willis
84. Step 1: Prioritization
85. Step 1: a. Severity & Impact Prioritization
86. Step 1: a. Severity & Impact b. Estimated Time to Address Prioritization
87. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
88. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
89. Step 2: Photo by John Biehler
90. Step 2:Schedule
91. Step 2:Schedule Not Agile
92. Step 2: Agile Schedule
93. Step 3: Photo by John Biehler
94. Step 3:Collaboration
95. Step 3:Collaboration UX debt is the responsibility of your entire organization.
96. Avoiding UX Debt Photo by Alex Berger
97. Avoiding UX Debt Usability Research & Testing
98. Avoiding UX Debt Usability Research & Testing Pay Attention to Details
99. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity
100. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity Documentation
101. Manage your UX Debt Photo by Dave 77459
102. Thank you! Jack Moffett Manager App Development – GUI Inmedius, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com