Reinventing Business as Usual

Presentation from JNUC 2018, the world's largest rally of Apple IT administrators.

Session:
Reinventing Business as Usual

Presented by:
Michael Vollmer, Wipro

View all session slides, recordings and more at https://www.jamf.com/events/jamf-nation-user-conference/2018/.

Transcript

2. © JAMF Software, LLC Michael Vollmer GM | Global Head | Apple Practice Wipro
3. © JAMF Software, LLC Reinventing Business as Usual Agenda: • Business as usual. • Rethinking what’s possible. • Employee choice. • Success factors.
4. © JAMF Software, LLC Business as usual.
5. © JAMF Software, LLC 1975 The beginning of the personal computer era.
6. © JAMF Software, LLC 2010 1990 1985 1995 2000 2005 1975 1981 IBM dominated the enterprise IT market. In August 1981, IBM launched the model 5150 personal computer running Microsoft OS. IBM compatible devices running Microsoft software became the standard.
7. © JAMF Software, LLC macOS + Windows Market Access. $100 During this time the incentive for software developers to port their application across platforms remained low. Development cost.
8. © JAMF Software, LLC macOS + Windows Market Access. $100 Development cost. $75 During this time the incentive for software developers to port their application across platforms remained low.
9. © JAMF Software, LLC Infrastructure Tools Policies Cost Network LAN / WAN Firewall Distribution points Printers Data resiliency and backup File shares Access Browser compatibility Wi-Fi VPN Firmware Browser compatibility Wi-Fi Access Distribution points Printers LAN / WAN VPN Firmware File shares Data resiliency and backup Firewall Network Configuration Shipping and logistics Imaging Service desk Security patching 3rd party applications OS license Employee productivity Warehousing Residual value Purchase vs. Lease OS updates Encryption Software updates Internet usage Remote access 3rd party software BYOD Antivirus Authentication User access Password Legal hold Data protection Enablement App catalog Notifications Single sign-on Active directory Calendar Mail Office 365 Antivirus Encryption MDM Warehousing Antivirus Password Calendar BYOD Imaging App catalog Software updates Configuration Purchase vs. Lease Encryption Mail Security patching Active directory 3rd party applications Notifications Authentication MDM Data protection OS updates Legal hold Residual value Encryption Employee productivity Office 365 User access Single sign-on Remote access Internet usage 3rd party software Shipping and logistics Enablement Antivirus Service desk OS license As a result, IT organizations spent decades optimizing for a Windows-based PC environment.
10. © JAMF Software, LLC Monolithic IT approach Application availability Features / Functions 1975 2010 1990 1985 1995 1980 2000 2005
11. © JAMF Software, LLC Rethinking what’s possible.
12. © JAMF Software, LLC
13. © JAMF Software, LLC In 2007, iPhone redefined mobility.
14. © JAMF Software, LLC One revolutionary product — a phone, an iPod, and the Internet in your pocket. iOS reimagined mobile device software. Everyone was engaged with the simple,
 user-friendly design.
15. © JAMF Software, LLC
16. © JAMF Software, LLC In 2008, the App Store revolutionized software.
18. © JAMF Software, LLC And everything changed.
19. © JAMF Software, LLC And everything changed.
20. © JAMF Software, LLC Then we took iPhone and iPad to work. … and expected the same app experience.
21. © JAMF Software, LLC Easy to use. Fast, immersive experience. Up-to-the-minute information. Modern use of technology.
22. © JAMF Software, LLC
23. © JAMF Software, LLC In 2011, the App Store expanded to Mac.
25. © JAMF Software, LLC And everything changed, again. Coffee sounds great! What time are you thinking? Awesome! Where do you want to go? How about 10am? Let’s go to our usual spot. See you there!
26. © JAMF Software, LLC Then we took our Mac to work. … and expected everything to work seamlessly.
27. © JAMF Software, LLC Easy to use. Native experience. Knowledgable support. Modern use of technology.
28. © JAMF Software, LLC Employee choice. PC Mac
29. © JAMF Software, LLC The desire for choice is part of a larger trend where employees yearn for an increased level of autonomy in the workplace. 5 oice, uld or t Access to preferred technology makes them more effective. 78 percent
30. © JAMF Software, LLC The desire for choice is part of a larger trend where employees yearn for an increased level of autonomy in the workplace. 7 75 ice to a When given choice, employees would choose Apple for use at work. t percent Access to preferred technology makes them more effective. 78 percent
31. © JAMF Software, LLC The desire for choice is part of a larger trend where employees yearn for an increased level of autonomy in the workplace. 5 67 75 ake des y Prefer self-service over speaking to a support representative. When given choice, employees would choose Apple for use at work. percent percent es Access to preferred technology makes them more effective. 78 percent
32. © JAMF Software, LLC The desire for choice is part of a larger trend where employees yearn for an increased level of autonomy in the workplace. 2.5 67 75 More likely to take a job that provides employee with more autonomy Prefer self-service over speaking to a support representative. When given choice, employees would choose Apple for use at work. percent percent times Acce techn them effec 7
33. © JAMF Software, LLC The challenge is that IT organizations want a secure, easy to deploy solution that can work within their existing infrastructure.
34. © JAMF Software, LLC Secure Boot UNIX Access Rights Mandatory Access Controls System Integrity Protection Kernel Extensions Firmware Password Internet Recovery Secure Enclave UNIX Access Rights Mandatory Access Controls System Integrity Protection Kernel Extensions Firmware Password Internet Recovery Secure Enclave Remote Lock Remote Lock Restrictions Remote Wipe Device Enrollment Mobile Device Management Configuration Enforcement Password Protection Device Controls Network Security AirDrop Security Firewall Single Sign-on Per-app VPN VPN VPN On-demand App Transport Security TLS Authentication and Digital Signing App Security Encryption and Data Protection System Security Security is built in. Per-message S/MIME Digital Signing and Encryption Smart Cards Touch ID Secure Authentication Keychains App Code Signing Sandboxing Automatic Security Updates xProtect Runtime Protection Malware Removal Tool Gatekeeper ISO Certification Cryptographic validation Encrypted Disk Images FileVault Apple File System FileVault xProtect Secure Authentication App Transport Security Configuration Enforcement Encrypted Disk Images Malware Removal Tool Touch ID VPN Mobile Device Management Cryptographic validation Automatic Security Updates Smart Cards VPN On-demand Device Enrollment ISO Certification Runtime Protection Digital Signing and Encryption Firewall Restrictions App Code Signing Per-message S/MIME Single Sign-on Remote Wipe Per-app VPN Sandboxing AirDrop Security Password Protection TLS Keychains Apple File System Gatekeeper Secure Boot
35. © JAMF Software, LLC Purchase and distribute apps in volume. Increases level of device management. Deployment made easier for IT Power on. 4 Ship device. 3 Register. 1 Locks device into MDM. Setup MDM. 2 Automates device enrollment into MDM.
36. © JAMF Software, LLC Deployment made easier for IT Power on. 4 Ship device. 3 Register. 1 Setup MDM. 2 Enables self-service. Seamlessly integrates with Office365 Ensures device compliance. Over-the-air deployment in minutes.
37. © JAMF Software, LLC Deployment made easier for IT MacBook Pro iPad Pro Logistics Co. Power on. 4 Ship device. 3 Register. 1 Setup MDM. 2
38. © JAMF Software, LLC Deployment made easier for IT Power on. 4 Ship device. 3 Register. 1 Setup MDM. 2
39. © JAMF Software, LLC Reduce the load on your internal help desk.
40. © JAMF Software, LLC Reduce the load on your internal help desk. ! On Site Remote Self Services
41. © JAMF Software, LLC Success factors.
42. © JAMF Software, LLC The challenge for organizations is to create a culture that embraces change in order to remain relevant in today’s ever- changing marketplace.
43. © JAMF Software, LLC User experience. 3 Approach. 2 • Regulatory compliance. • Data discovery. • Legal hold. Legal • Regulatory compliance. • Data protection. • Backup and recovery. CISO • Company culture. • Attract and retain talent. • Employee satisfaction. HR • Return on investment. • Capital allocation. • Productivity. CFO • Digital transformation. • Employee satisfaction. • Attract and retain talent. CEO Stakeholders. 1 The level of success for an organization will be predicated on three factors.
44. © JAMF Software, LLC Empower the user throughout. Purpose built for the device and OS. Focus on solving user pain point. Design with the user, for the user. Stakeholders. 1 Approach. 2 User experience. 3 The level of success for an organization will be predicated on three factors.
45. © JAMF Software, LLC Approach. 2 Stakeholders. 1 User experience. 3 0 10 5 1 2 3 4 6 7 8 9 Detractor Promoter Satisfied The level of success for an organization will be predicated on three factors.
46. © JAMF Software, LLC The amount of value created for an organization will also be dependent on when you choose to adopt. Laggard Late majority Early majority Innovators + Early adopters Value acquisition curve Technology adoption curve
47. © JAMF Software, LLC Tim Lydon Global Director | Apple Device Services Wipro
48. © JAMF Software, LLC Entrance For more information, come visit our booth.
49. © JAMF Software, LLC Questions?
50. © JAMF Software, LL THANK YOU!