Why Product Discovery Trainings Suck

Why Product Discovery Trainings Suck...

... and what we UX professionals can do about it to flex our muscles for learning and experimentation

Presented 6. August 2022 @ UX Camp Hamburg 2022
Presented 1. September 2022 @ SUNDAE talks #6

Transcript

1. 1 UX Camp HH 2022 WHY Product Discovery Trainings SUCK Jan Kiekeben Design Lead & Product Discovery Coach 
 XING - part of NEW WORK SE
2. 2 👋 I’m Jan
3. 3 From experience to fail
4. 4 So, what’s the problem? 4
5. 5 The fi ve problems of 
 product discovery trainings 5
6. Arti fi cial situations 6 1
7. Never enough time 7 2
8. Arti fi cial risks & decisions 8 3
9. It’s NOT about the framework 9 4
10. 10 Growth Stages of Understanding Unconscious 
 Competence Conscious 
 Competence Conscious 
 Incompetence Unconscious 
 Incompetence Literacy Fluency Mastery Trainings Frameworks Craftsmanship Source: Jared Spool - Beyond the UX tipping point
11. The damn daily grind 11 5
13. 13 A di ff erent approach: • Coaching • Facilitation • Consulting
14. 14 Work in their complex 
 situation / product / team 1Arti fi cial situations
15. 15 Navigate at their own pace 2 Never enough time
16. 16 Navigate through uncertainty 3 Arti fi cial risks & decisions
17. 17 Help the team become fl uent by contributing your mastery 4 It’s NOT about the framework
18. 18 Nudge behavior 
 and form new habits 5 The damn daily grind
19. 19 How to get started? • Conditions • Environment • Practice
20. 20 Don't have stakes in the work • CONDITIONS
21. 21 Set up regular 
 check-ins • ENVIRONMENT
22. 22 Gain some 
 coaching/facilitation/consulting 
 skills • PRACTICE
23. 23 Stop preaching and start coaching
24. 24 Jan Kiekeben Design Lead & Product Discovery Coach 
 XING - part of NEW WORK SE