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Consulting Secrets for Effective Communication

77d585b881102ee229be5d5af4a11b8b?s=47 Jeffrey
April 30, 2014

Consulting Secrets for Effective Communication

Sometimes it's not just about code. It's about understanding, sharing, communication, and leverage.

Unfortunately, the skills to work well with others--from stakeholders, to users, to team mates--isn't taught in school. It's not taught most anyplace.

This interactive talk will give participants the chance to practice stances and communication techniques that will immediately impact their effectiveness.

Take advantage of this opportunity to learn how consultants use the skills of business analysts and scrum masters to influence the opinions and actions of people around them. Come and learn practical "soft skill" tips for making an impact on your project, team members, stakeholders, and executives.

Ideas for now:
* How your body language influences you and others.
* How to use language so others will listen and care your message.

77d585b881102ee229be5d5af4a11b8b?s=128

Jeffrey

April 30, 2014
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Transcript

  1. Consulting Secrets 
 for 
 Effective Communication Jeffrey Davidson twitter:

    @JeffreyGoodReq blog: goodrequirements.com email: jeffrey@davidson.net
  2. 2

  3. Secret #1 Believe In You

  4. Mouse or Lion

  5. Expect the Best

  6. Be Engaged

  7. Control Yourself

  8. Secret #2 Manage Yourself

  9. Say what you’re going to do ! Then do it

  10. Validate assumptions

  11. Let people know you are on track to finish

  12. If you’re going to miss, let people know early

  13. Manage others in the same way Secret #2.5

  14. Secret #3 Say It With Punch

  15. Our new business model helps us deliver better service to

    clients because we can deliver everything through a single contact.
  16. Personalize it Sarah, our new business model helps us deliver

    better service to clients because we can deliver everything through a single contact.
  17. Bond it to you Sarah, our new business model helps

    me deliver better service to clients because we can deliver everything through a single contact.
  18. Add a compliment Sarah, our new business model helps me

    deliver better service to clients because it better positions the broad knowledge base you’ve acquired.
  19. Bond it to you again Sarah, our new business model

    helps me deliver better service to clients because it allows you to help me by better positioning the broad knowledge base you’ve acquired.
  20. Add an intrinsic compliment Sarah, our new business model helps

    me deliver better service to clients because it allows you to help me by better positioning your natural talent to relate to others.
  21. Acknowledge Sarah, our new business model helps me deliver better

    service to clients because it allows you to help me by better positioning your natural talent to relate to others. I’m counting on your support because I know others respect you and your work, so I’d appreciate your help.
  22. Commitment Sarah, our new business model helps me deliver better

    service to clients because it allows you to help me by better positioning your natural talent to relate to others. I’m counting on your support because I know others respect you and your work, so I’d appreciate your help. Will you help me out?
  23. Secret #4 Meet Right

  24. To Be On Time Is To Be Late

  25. PSSST!

  26. Build Excitement

  27. Secret #5 Take a Moment

  28. Immediately after every lecture, meeting, or any significant experience, take

    30 seconds — no more, no less — to write down the most important points.
  29. Resources • Amy Cuddy, “Your body language shapes who you

    are,” video, http://on.ted.com/Cuddy • Jeff Haden, “11 Body Positions & Gestures That Will Improve Your Performance,” article, http://buff.ly/1frDMRe • Jasmine Johnson & Alice May Williams, “A Glossary of Gestures for Critical Discussion,” website, http://bit.ly/MKjrtG • Mike Lehr, “Leverage Relationships in Conversations,” blog post, http://bit.ly/1f8GEDS • Doug Lemov, Teach Like a Champion • Kate Peters, “5 steps to greater influence,” blog post, http:// bit.ly/1bLMadB • Robyn Scott, “Moment of Reflection,” article, https:// medium.com/sonra-oku/2c3f948ead98
  30. ! This is licensed under CC BY 4.0 • Please

    use it • Please share it • Please improve it • As long as you credit me somewhere License
  31. Consulting Secrets 
 for 
 Effective Communication Jeffrey Davidson twitter:

    @JeffreyGoodReq blog: goodrequirements.com email: jeffrey@davidson.net