Consulting Secrets for Effective Communication

Sometimes it's not just about code. It's about understanding, sharing, communication, and leverage.

Unfortunately, the skills to work well with others--from stakeholders, to users, to team mates--isn't taught in school. It's not taught most anyplace.

This interactive talk will give participants the chance to practice stances and communication techniques that will immediately impact their effectiveness.

Take advantage of this opportunity to learn how consultants use the skills of business analysts and scrum masters to influence the opinions and actions of people around them. Come and learn practical "soft skill" tips for making an impact on your project, team members, stakeholders, and executives.

Ideas for now:
* How your body language influences you and others.
* How to use language so others will listen and care your message.

Transcript

1. Consulting Secrets 

   for 

   Effective Communication
   Jeffrey Davidson
   twitter: @JeffreyGoodReq
   blog: goodrequirements.com
   email: jeffrey@davidson.net
   

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3. Secret #1
   Believe In You
   

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4. Mouse or Lion
   

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5. Expect the Best
   

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6. Be Engaged
   

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7. Control Yourself
   

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8. Secret #2
   Manage Yourself
   

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9. Say what you’re going
   to do
   !
   Then do it
   

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10. Validate assumptions
    

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11. Let people know you are
    on track to finish
    

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12. If you’re going to
    miss, let people
    know early
    

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13. Manage others in
    the same way
    Secret #2.5
    

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14. Secret #3
    Say It With Punch
    

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15. Our new business model helps us
    deliver better service to clients
    because we can deliver everything
    through a single contact.
    

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16. Personalize it
    Sarah, our new business model helps
    us deliver better service to clients
    because we can deliver everything
    through a single contact.
    

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17. Bond it to you
    Sarah, our new business model helps
    me deliver better service to clients
    because we can deliver everything
    through a single contact.
    

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18. Add a compliment
    Sarah, our new business model helps
    me deliver better service to clients
    because it better positions the
    broad knowledge base you’ve
    acquired.
    

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19. Bond it to you again
    Sarah, our new business model helps
    me deliver better service to clients
    because it allows you to help me by
    better positioning the broad
    knowledge base you’ve acquired.
    

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20. Add an intrinsic compliment
    Sarah, our new business model helps
    me deliver better service to clients
    because it allows you to help me by
    better positioning your natural
    talent to relate to others.
    

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21. Acknowledge
    Sarah, our new business model helps me
    deliver better service to clients because it
    allows you to help me by better positioning
    your natural talent to relate to others. I’m
    counting on your support because I know
    others respect you and your work, so I’d
    appreciate your help.
    

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22. Commitment
    Sarah, our new business model helps me
    deliver better service to clients because it
    allows you to help me by better positioning
    your natural talent to relate to others. I’m
    counting on your support because I know others
    respect you and your work, so I’d appreciate
    your help. Will you help me out?
    

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23. Secret #4
    Meet Right
    

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24. To Be On Time Is To Be Late
    

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25. PSSST!
    

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26. Build Excitement
    

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27. Secret #5
    Take a Moment
    

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28. Immediately after every
    lecture, meeting, or any
    significant experience, take
    30 seconds — no more, no
    less — to write down the
    most important points.
    

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29. Resources
    • Amy Cuddy, “Your body language shapes who you are,” video,
    http://on.ted.com/Cuddy
    • Jeff Haden, “11 Body Positions & Gestures That Will Improve
    Your Performance,” article, http://buff.ly/1frDMRe
    • Jasmine Johnson & Alice May Williams, “A Glossary of Gestures
    for Critical Discussion,” website, http://bit.ly/MKjrtG
    • Mike Lehr, “Leverage Relationships in Conversations,” blog post,
    http://bit.ly/1f8GEDS
    • Doug Lemov, Teach Like a Champion
    • Kate Peters, “5 steps to greater influence,” blog post, http://
    bit.ly/1bLMadB
    • Robyn Scott, “Moment of Reflection,” article, https://
    medium.com/sonra-oku/2c3f948ead98
    

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30. !
    This is licensed under CC BY 4.0
    • Please use it
    • Please share it
    • Please improve it
    • As long as you credit me somewhere
    License
    

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31. Consulting Secrets 

    for 

    Effective Communication
    Jeffrey Davidson
    twitter: @JeffreyGoodReq
    blog: goodrequirements.com
    email: jeffrey@davidson.net
    

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