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What every UXer should know 
about stress in the digital workplace

Jonas Söderström
November 10, 2022
23

What every UXer should know 
about stress in the digital workplace

Sthlm Xperience 2022

Jonas Söderström

November 10, 2022
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  1. Jonas Söderström • 2022 What every UX:er should know 


    about stress in the digital workplace Jonas Söderström • Sthlm Xperience 10 nov 2022
  2. Jonas Söderström • 2022 OSH is not just physical harm

    and accidents, 
 but also psychological factors, like stress.
  3. Jonas Söderström • 2022 Technologies, the organisation of work and

    the content of work must be designed in such a way that the employee is not subjected to physical or mental strain that may lead to illness or accidents. WEA, Ch 2, § 1
  4. Jonas Söderström • 2022 Technologies, the organisation of work and

    the content of work must be designed in such a way that the employee is not subjected to physical or mental strain that may lead to illness or accidents. WEA, Ch 2, § 1
  5. Jonas Söderström • 2022 Machinery, tools and other technical equipment

    must be constructed, positioned and used so as to provide adequate safeguards against illness and accidents. WEA, Ch 2, § 5
  6. Jonas Söderström • 2022 Machinery, tools and other technical equipment

    must be constructed, positioned and used so as to provide adequate safeguards against illness and accidents. WEA, Ch 2, § 5
  7. Jonas Söderström • 2022 0 5 10 15 Risk 24/7

    Vigilant Dangerous Causes of stress 3700 ” fi rst responders” Arnetz, 2013
  8. Jonas Söderström • 2022 0 5 10 15 Risk 24/7

    Vigilant Dangerous 26 % Causes of stress IT systems 3700 ” fi rst responders” Arnetz, 2013
  9. Jonas Söderström • 2022 from 145 to 313 clicks PUST

    report system Renew weapons license mean 2 h 52 m Write report about shoplifting
  10. Jonas Söderström • 2022 Employees must be given 
 the

    opportunity to participate in the design of their own 
 work situation and in processes of change and development a ff ecting their own work. WEA, Ch 2, § 1
  11. Jonas Söderström • 2022 Employees must be given 
 the

    opportunity to participate in the design of their own 
 work situation and in processes of change and development a ff ecting their own work. WEA, Ch 2, § 1
  12. Jonas Söderström • 2022 Employees must be given 
 the

    opportunity to participate in the design of their own 
 work situation and in processes of change and development a ff ecting their own work. WEA, Ch 2, § 1 User-centered design: It’s the law
  13. Jonas Söderström • 2022 Risk assessment • Checklist • Discussion

    in the WE/OSH committee • What to do • Who is responsible • Deadline • Date for inspection/follow-up Plan
  14. Jonas Söderström • 2022 ≈ Successful procurement of IT Successful

    procurement of IT Successful procurement of IT
  15. Jonas Söderström • 2022 Eight checklists Among those are •

    Management’s responsibility • Pre-study phase • Requirements • Roll-out and training • Etc
  16. Jonas Söderström • 2022 Will user tests, with real users

    in real work situations, be performed repeatedly during the entire development phase of the system?
  17. Jonas Söderström • 2022 Is it clear 
 what real-world

    tasks the new system is intended 
 to support?
  18. Jonas Söderström • 2022 The work environment must be satisfactory,

    taking into account the nature of the work and social and technological developments in society. WEA, Ch 2, § 1
  19. Jonas Söderström • 2022 Photo: Lars Lundqvist Mail: [email protected] Webb:

    javlaskitsystem.se Speakerdeck: jonas_blind_hen Medium: Jonas Söderström LinkedIn: Jonas Söderström Thank you!