What every UXer should know about stress in the digital workplace

Sthlm Xperience 2022

Transcript

1. Jonas Söderström • 2022
   What every UX:er should know
   

   about stress in the digital workplace
   Jonas Söderström • Sthlm Xperience 10 nov 2022
   

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2. Jonas Söderström • 2022
   

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3. Jonas Söderström • 2022
   

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4. Jonas Söderström • 2022
   

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   ”A modern system”
   

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7. Jonas Söderström • 2022
   

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    1977:
    

    Modern OSH legislation
    
    
    Two important points
    

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    OSH is not just physical harm
    and accidents,
    

    but also psychological factors,
    like stress.
    

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18. Jonas Söderström • 2022
    Technologies, the organisation
    of work and the content of work
    must be designed in such a way
    that the employee is not
    subjected to physical or mental
    strain that may lead to illness or
    accidents.
    WEA, Ch 2, § 1
    

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19. Jonas Söderström • 2022
    Technologies, the organisation
    of work and the content of work
    must be designed in such a way
    that the employee is not
    subjected to physical or mental
    strain that may lead to illness or
    accidents.
    WEA, Ch 2, § 1
    

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20. Jonas Söderström • 2022
    Machinery, tools and other
    technical equipment must be
    constructed, positioned and
    used so as to provide adequate
    safeguards against illness and
    accidents.
    WEA, Ch 2, § 5
    

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21. Jonas Söderström • 2022
    

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22. Jonas Söderström • 2022
    Machinery, tools and other
    technical equipment must be
    constructed, positioned and
    used so as to provide adequate
    safeguards against illness and
    accidents.
    WEA, Ch 2, § 5
    

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23. Jonas Söderström • 2022
    No exceptions
    
    
    for digital technologies
    

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24. Jonas Söderström • 2022
    0
    5
    10
    15
    Risk 24/7 Vigilant Dangerous
    Causes of stress
    3700 ”
    fi
    rst responders” Arnetz, 2013
    

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25. Jonas Söderström • 2022
    0
    5
    10
    15
    Risk 24/7 Vigilant Dangerous
    26 %
    Causes of stress
    IT systems
    3700 ”
    fi
    rst responders” Arnetz, 2013
    

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26. Jonas Söderström • 2022
    from 145 to 313 clicks
    PUST report system
    Renew weapons license
    mean 2 h 52 m
    Write report about shoplifting
    

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27. Jonas Söderström • 2022
    Employees must be
    consulted before
    workplace conditions
    

    are changed
    

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28. Jonas Söderström • 2022
    Employees must be given
    

    the opportunity to participate
    in the design of their own
    

    work situation and in processes
    of change and development
    a
    ff
    ecting their own work.
    WEA, Ch 2, § 1
    

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29. Jonas Söderström • 2022
    Employees must be given
    

    the opportunity to participate
    in the design of their own
    

    work situation and in processes
    of change and development
    a
    ff
    ecting their own work.
    WEA, Ch 2, § 1
    

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30. Jonas Söderström • 2022
    Employees must be given
    

    the opportunity to participate
    in the design of their own
    

    work situation and in processes
    of change and development
    a
    ff
    ecting their own work.
    WEA, Ch 2, § 1
    User-centered
    design: It’s the law
    

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31. Jonas Söderström • 2022
    90.000 safety representatives
    All companies with
    

    more than
    fi
    ve employees
    must have an SR
    

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32. Jonas Söderström • 2022
    Photo: Karin Båtelson, physician SU, Göteborg
    

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33. Jonas Söderström • 2022
    LAW ORG TOOLS
    

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34. Jonas Söderström • 2022
    Work environment
    
    
    risk assessment
    
    
    checklists
    

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35. Jonas Söderström • 2022
    Risk assessment
    • Checklist
    
    
    • Discussion in the WE/OSH committee
    • What to do
    
    
    • Who is responsible
    
    
    • Deadline
    
    
    • Date for inspection/follow-up
    Plan
    

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36. Jonas Söderström • 2022
    NO checklists for work
    with digital systems
    Until now
    

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37. Jonas Söderström • 2022
    prevent.se/it
    
    
    suntarbetsliv.se/digironden
    

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38. Jonas Söderström • 2022
    ≈ Successful procurement of IT
    Successful procurement of IT
    Successful procurement of IT
    

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39. Jonas Söderström • 2022
    Eight checklists
    Among those are
    
    
    • Management’s responsibility
    
    
    • Pre-study phase
    
    
    • Requirements
    
    
    • Roll-out and training
    
    
    • Etc
    

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40. Jonas Söderström • 2022
    Will user tests, with real
    users in real work situations,
    be performed repeatedly
    during the entire
    development phase of the
    system?
    

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41. Jonas Söderström • 2022
    Is it clear
    

    what real-world
    tasks the new
    system is
    intended
    

    to support?
    

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42. Jonas Söderström • 2022
    No
    Who, when
    This must be done
    

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43. Jonas Söderström • 2022
    

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44. Jonas Söderström • 2022
    Or..
    
    
    not quite yet
    .
    

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45. Jonas Söderström • 2022
    LAW ORG TOOLS TRAINING
    

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46. Jonas Söderström • 2022
    One last…
    

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47. Jonas Söderström • 2022
    The work environment must be
    satisfactory, taking into account
    the nature of the work and
    social and technological
    developments in society.
    WEA, Ch 2, § 1
    

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48. Jonas Söderström • 2022
    A ”modern system”?
    

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49. Jonas Söderström • 2022
    Safety representatives need UXers!
    
    
    UXers need safety representatives!
    

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50. Jonas Söderström • 2022
    UX OSH
    +
    

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51. Jonas Söderström • 2022
    Photo: Lars
    Lundqvist
    Mail:
    
    
    jonas.soderstrom@inuse.se
    
    
    Webb:
    
    
    javlaskitsystem.se
    
    
    Speakerdeck:
    
    
    jonas_blind_hen
    
    
    Medium:
    
    
    Jonas Söderström
    
    
    LinkedIn:
    
    
    Jonas Söderström
    
    
    Thank
    you!
    

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