Deck: A Day At The Mountain

Transcript

2. Takalane Khashane Country Manager Iron Mountain South Africa Sustainability in Information Management Questions and Understanding You SESSION: 25 min Q&A: 5 min
3. 55 countries Global scale, Local representation 1 450 locations 26 000+ professionals protecting your information 70 years proven expertise in Information Management and Governance 230 000+ clients rely on IM to store, protect and manage what’s most important to them Focus on South Africa Plan to align Digital Transformation with Sustainability & Resilience
4. Records Storage Data Growth & Protection Transformation & Innovation Early Years 1950s–1970s Middle Years 1980s–2018 Moving Forward 2018 and Beyond Digital Services Content Services Platform Sustainability within Information Management Timeline Alignment
5. Intelligent Content Services Cloud Storage & Migration Data Centres & Colocation Services Secure Storage & Logistics Records & IT Asset Disposition . . . Make informed decisions, faster Improve information governance Identify IT budget savings Secure data and records Drive operational efficiencies
6. RETHINK DESTRUCTION & DISPOSITION Manage the end-of-life of records and IT assets by prioritising security and sustainability Brand protection Secure chain-of-custody National & global footprint Environmental sustainability
7. Why Sustainability? Why the shift? Until recently, financial markets had been neutral or negative with their influence on sustainable investment decisions.2 In 2020, BlackRock joined Climate Action to pressure companies to reduce carbon dioxide emissions. Financial markets recognizing the risk level associated with climate change. 1) Environmental and Energy Study Institute 2) The World Resources Institute (WRI) 3) Environmental and Energy Study Institute
8. Protect sensitive information - Know where it is!
9. Ster-Kinekor website flaw puts 7 million users' data at risk
10. South Africa’s current recycling rate is between 2% and 2.5% for waste lighting and between 10% and 12% for other waste electrical and electronic equipment. It is expected that the regulations will increase the collection and recycling rate.
11. • Tapes/Hard drives/storage devices • Servers/Data center equipment • PCs/laptops/Tablets • Mobile devices (tablets, phones, etc.) • Mice/Keyboards/Cables • Printers/Monitors/Scanners/Shredders • UPS power supplies • Network devices • TVs/Stereos/Cameras/Calculators How Do You Manage Your End-of-Life IT Assets? • POPIA • BAS/AML • FACTA • FINRA SEC 17a • Graham Leach Bliley Act (GLBA) • HIPAA • HITECH Act • PPACA • GDPR • CCPA
12. SHRED & SITAD SERVICES Prioritise security & sustainability with your destruction & disposition programme RECORDS & IT ASSET DISPOSITION of organisations have no ITAD policy in place 60% Paper and Records Do you have a shred programme to securely destroy your paper records and documents? Hardware and Devices Do you have a trusted partner for IT asset destruction or remarketing?
13. Q&A
14. BREAK Follow us on LinkedIN @IronMountainSouthAfrica
15. Resilience within Data Management Questions and Understanding You SESSION: 30 min Q&A: 5 min Aaron Kalvani Senior Solution Engineer Iron Mountain Europe & SA
16. Resilience: What does it mean to be resilient? Questions and Understanding You SESSION: 28 min Q&A: 5 min Aaron Kalvani Senior Solution Engineer Iron Mountain Europe & SA
17. Resilience: The capability to recover quickly from a unexpected difficult event! Questions and Understanding You SESSION: 26 min Q&A: 5 min Aaron Kalvani Senior Solution Engineer Iron Mountain Europe & SA
18. 611 executives 10 countries in 4 regions 4 verticals Resilience: We did a survey on priorities
19. TOP 5 PRIORITIES: pre/since the pandemic 2 1 Employee well-being and safety 1 2 Digital transformation 3 3 Cybersecurity 10 4 Remote/hybrid work strategy 7 5 Sustainability
20. INITIATIVE #1 Reduce Paper 93% Implement clean-up of paper and digital records/documents, files and data to improve data and cyber security (53% pre-pandemic + 40% since)
21. INITIATIVE #2 Digitise 90% Digitise physical records for ease of access and safekeeping (56% pre-pandemic + 34% since)
22. INITIATIVE #3 Security 91% Invest in hybrid work data protection and security applications (43% pre-pandemic + 48% since)
23. The rise of remote work leads to increased cost and risk & reduced security Delays cause business disruptions, compliance and regulatory challenges Remote workers have difficulty accessing information. Real estate consolidation constraints onsite operations. Resources are consumed by manual processes. Workplace Transformation Weakens Resilience
24. So, how do you become more resilient? We make data more available, usable, accessible, secure and increase resilience while reducing cost & risk Paper-based challenges such as manual processes, disparate systems, silos, and unstructured data gathering. THE CHALLENGE
25. Classify and tag your assets to understand what’s in there Compare content to identify deviations Transform Find data that needs to be changed and update the assets Validate if defined rules are met and flag inaccurate / incomplete WE HELP OUR CUSTOMERS to leverage technology and expertise to help tackle challenges that erodes resilience :
26. RESILIENCY BEST PRACTICES Our research points Three key best practices for the future of modern resilience: Our senior leadership support resilience and so do our customers Developing indicators and evaluation indices/metrics to measure resilience and create accountability Establish organisational structures that facilitate system-wide communication and coordination on resilience efforts
27. Environment Social Governance Resilience ▪ Connect to resilience & sustainability person or department ▪ Evaluate information governance risk tolerance ▪ Update policies and procedures to include: WE MAKE OUR CUSTOMERS PREPARED FOR THE NEXT UNKNOWN! Accommodation of geographically dispersed employees Onboarding/ offboarding Climate and/or conflict vulnerable locations WFH security and privacy measures WFH printing and secure destruction ESG-related reporting/new regulations and laws
28. An End-to-End solution using intelligent native or cloud Content Services Platform, to classify, enrich, extract increase resilience Omni-channel inbound data (physical, electronic or digitised) CUSTOMER PORTAL (incl. Mobile) PRINT / FAX POST / PAPER EDOCS BOX DIGITAL RETRIEVAL EMAIL SECURE INGESTION RETENTION MANAGEMENT SECURE PERSONA BASED ACCESS CAPACITY MANAGEMENT AUDIT, COMPLIANCE & SLA MANAGEMENT INTELLIGENT WORKFLOWS SEARCH & RETRIEVE Content Services Platform DATA PIPELINE EXCEPTION HANDLING & VALIDATION (HUMAN IN THE LOOP) WET SIGNATURE & INTELLIGENT VERIFICATION FRAUD DETECTION EXTRACTION & CLASSIFICATION DATA ENRICHMENT Intelligent Document Processor (AI/ML) API INTEGRATION
29. Accelerate Your Digital Transformation With Maximum Value Delivered Over Time to be truly Resilient VALUE TIME DAY 1: Digital transformation Automated Entity Extraction Compliance & Audit Intelligent Document Imaging Automated Routing Business Rule Validation Exception Processing Intelligent Extraction, Classification & Verification Workflow Integration DAY 2: Intelligent Document Processing (IDP) Transform information with data extraction and automated routing Business Insights Custom AI / ML Integration with Ecosystem & Partners Co-innovation for new products & services DAY 3: Optimise Engage as design partners to completely re-imagine the function
30. Five Drivers to align Sustainability with Resilience Leverage a digital-first approach to unlock the value of data and reduce operational cost Develop standardised processes to ensure business continuity and consistency across practices Drive Digital Transformation Standardise Operations Improve user experience through mail accessibility and hybrid ways of working Enhance Data Experience Ensure data privacy and information security for both physical and digital mail Ensure Compliance Drive sustainable behaviors and processes across mailroom operations to meet ESG Goals Drive Sustainability
31. Thank You Five Drivers to align Sustainability with Resilience Leverage a digital-first approach to unlock the value of data and reduce operational cost Develop standardised processes to ensure business continuity and consistency across practices Drive Digital Transformation Standardise Operations Improve user experience through mail accessibility and hybrid ways of working Enhance Data Experience Ensure data privacy and information security for both physical and digital mail Ensure Compliance Drive sustainable behaviors and processes across mailroom operations to meet ESG Goals Drive Sustainability
32. Sustainability & Resilience: From Dark Data to Insightful Information Follow us on LinkedIN @IronMountainSouthAfrica
33. Q&A