Infrastructure engineer • Kobe, Japan • Kubernetes/AWS/Terraform, etc. • 4 years experience of Voiceflow • attend/organize communities ◦ #VoiceLunchJP ◦ #AAJUG (Amazon Alexa Japan User Group) ◦ #VFJUG (Voiceflow Japan User Group)
• A wide range of topics covered: Introductory/intermediate/advanced, prototyping, VUI design, IoT/cloud integration, and more! • Authored by Top VUI professionals in Japan • Including preface by Voiceflow officially! Price: 1500JPY @VoiceflowHQ | #VFJUG *End of sales, sorry.
as of the beginning of December 2022. It may be subject to change in the future. • The information is based on my personal research. Please note that the contents may be incomplete or wrong.
Interface 2. User Persona 3. Web Chat Project 4. Custom NLU for custom assitant *Based on https://www.voiceflow.com/category/product-release *There are more!
a branch: ◦ Change contexts for each branch ◦ Set variables for each branch • More branches, more lines and blocks. Repeat the same things for each branch. • Using Actions, we can make these simple in 1 block!
app Topics Separate flows for each intent Keep each small and manageable. • from the Main flow to… ・balance inquiry flow ・transfer flow Components Make typical/frequent processes into a re-usable component. *can call it anytime. • Initializing for API • API requests • result dialog Libraries Make typical/frequent processes into a re-usable component. *can copy it anytime. • make basic API request process into a template. • copy from its template and fix for each processes such as balance inquiry or transfer.
and settings are sunsetting: ◦ Purchase/Cancel（ISP） ◦ Reminder ◦ UserInfo ◦ Permissions ◦ Account Linking ◦ Skill events… For these features, how can we implment?
◦ each API for each feature. ◦ the more features, the more “various” APIs. ◦ need to implement differently for each block • Now ◦ seems to commonalize those into “Skill Connections” ◦ A single endpoint, different JSON object for each feature. ◦ Required user interactions and necessary processing outside of skills. ◦ Skills just receive its response.
◦ each API for each feature. ◦ the more features, the more “various” APIs. ◦ need to implement differently for each block • Now ◦ seems to commonalize those into “Skill Connections” ◦ A single endpoint, different JSON object for each feature. ◦ Required user interactions and necessary processing outside of skills. ◦ Skills just receive its response. Directive Event
using it for the first time / I have used it many times ◦ I live in Tokyo / I live in Osaka ◦ Today is my birthday/other than that • need to test for each different condition set up user personas, then we can test specific conditions! 2. User Persona
a website-embedded chatbot using only Voiceflow! ◦ Create a "Web Chat" type project ◦ Create a conversation flow ◦ HTML/JavaScript will be output ◦ Just paste it into your website! Sooooo easy!!!
Can choose NLU for custom assitant • Import/Export models and deploy for Dialogflow ES/CX. Import/Export models for others. ◦ Voiceflow (default) ◦ Dialogflow ES/CX ◦ IBM Watson ◦ Microsoft LUIS ◦ Rasa ◦ Salesforce Einstein ◦ Amazon Lex ◦ Nuance Mix
My favorite is Dialogflow ES/CX! ◦ 1-click deploy ◦ More Japanese-language support such as various and rich built-in entities. ◦ Easy integrations with SNS, phone, web chat, etc using Dialogflow Integrations. ◦ need GCP account and GCP usage fees.
have been able to create Web chatbots ever. • Dialog Management API ◦ For custom assistant. ◦ enable to access your conversational flow in Voiceflow via API. • However… ◦ need to code for frontend UI（JavaScript/CSS, etc） ◦ need to code for backend app ◦ CORS, Same-site Cookies, etc… Web Chat Project is easier than ever! About Web Chat Project and Dialog Management API
possibilities! ◦ SNS bot (Slack/FB Messagener/MS Teams,etc) ◦ Phone/IVR (Twilio) ◦ Smartphone Apps, Web Apps, etc. ◦ Enable to connect every interfaces to Voiceflow! • 2 APIs for each use-cases ◦ State API - simple and easy ◦ Stateless API - enable to manage sensitive data on your own. About Dialog Management API, See Apendix. About Web Chat project and Dialog Management API
ID only. ◦ Voiceflow manages conversational “State”. ◦ Response varies everytime. ◦ Simple and Easy. • Stateless API ◦ Request with whole “State” object. ◦ manage conversational “State” on your own. ◦ With same “State” object, always same response. ◦ Enable to manage sensitive data on your own. Important for business use-cases. 2 APIs for Dialog Management API
Customers IVR Platform/Phone Gateway Voiceflow Conversational Model Backend processes A P I API Access PaaS ASR+STT TTS State Data NLU/NLP, Backend processes
kun432
usagimaru
kenijam
videlvequio
takuro_nakajima
ajstarks
fumiyaakasaka
weddingpark
ncdc
amishiratori
sugiyama_sukedachi
akinen
zakiwarfel
colly
sstephenson
zakiyama
bluesmoon
bkeepers
wjessup
carmenintech
sugarenia
erikaheidi
nonsquared
dotmariusz
