We know how to communicate — we do it on a daily basis, so why spend time perfecting something you feel you already know how to do? Well, what you say and how you say it impacts how you are understood and how others perceive you. In written communication, a single missing comma can wildly change the meaning of what you said. In this talk, we'll walk through 5 tips that improve how you communicate. Using real world examples, we'll show how common these pitfalls are and how to overcome them. You'll leave armed with the ability to positively impact your relationships through how you communicate.