Domino 360° Growth Plan: Retention, Expansion & Acquisition By Paul Mason

A typical day at HCLSoftware…

Transcript

1. Paul Mason Global Sales Leader for Domino+ 1
2. Retention & Growth Customer Acquisition No. 1 Renewal Rates: Stabilised in FY25. #1 Renewals Rate YTD performing product in Fy26. No. 1 Churn Rates: reduced 6 of the last 8 Churn Rates YTD 20% MY contracts. quarters. Adding Value and Long-Term Commitments: Vibe Studio for Domino, Collabora, Unlimited Licensing Agreements (ULA).
3. Retention & Growth Customer Acquisition Restart Restarts: Global pipeline is increasing 47 Domino Workspace: fast start in Restarts last Quarter sovereignty hotspots: Africa, India, Middle East, Central Europe. Workspace Cloud Kill Switch: Email Business No. 1 Sales Play globally. 6 weeks since launch Digital sovereignty $1M per week: Domino IQ, UX and security. Continuity and Independence (EBCI). Trusted Data For AI Legacy modernisation
4. HCL Software Domino School Report + B/B "No orchard grows without a few fallen apples." ….minor imperfections or failures are still natural and inevitable. "Livet är ingen dans på rosor..."
5. HCL Software "No orchard grows without a few fallen apples." ….minor imperfections or failures are still natural and inevitable. "Livet är ingen dans på rosor..."
6. HCL Software “…Paul; we love Domino, but your applications are ugly…” Customer quote: US-based with 10K users “… Paul. I'm working with <blank>, they are challenging both the renewals team and business partner regarding the annual year-on-year uplift… Customer Success Exec: UK-based with 2K users
7. HCL Software Domino Adoption Maturity Framework Definition…the journey from your 2010 Volvo estate to an XC-60
8. Classification: Internal Domino Adoption Maturity (DAM) Entitlement TBC Planned Adopted Entitlement Notes-based apps Web-based apps Mobile apps AI Extension No/Low code Integration API Messaging/Chat Mail Vibe Coding (Add-on) Actual Value Realization 25% 8
9. Classification: Internal HCL Software October 2026
10. Classification: Internal HCL Software Domino Adoption Maturity (DAM) Discovery… October 2026
11. Classification: Internal HCL Software Domino Adoption Maturity (DAM) Discovery… October 2026
12. Classification: Internal HCL Software Domino Adoption Maturity (DAM) Stakeholder “Buy-in” October 2026
13. Classification: Internal HCL Software Domino Adoption Maturity (DAM) Adoption Tracking October 2026
14. Classification: Internal HCL Software Domino Adoption Maturity (DAM) October 2026
15. Classification: Internal HCL Software Domino Adoption Maturity (DAM) Entitlement TBC Planned October 2026 Adopted Notes-based apps Web-based apps Mobile apps AI Extension No/Low code Integration API Messaging/Chat Mail Vibe Coding Actual Value Realization 100% Plan big…execute small 15