The Business Value of Connections

As a LetsConnect attendee, you have likely experienced first-hand the benefits that Connections can deliver. At the same time, we know that not everyone in your organization may be so enlightened. This session will provide a narrative we’ve used successfully to showcase the benefits and business results that Connections and its open collaboration environment is uniquely able to provide, an important contrast to the closed, siloed approach taken by many competitors.

Adam Gartenberg ( Director of Product Management @HCL)

Transcript

1. Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 1 The Business Value of Connections Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
2. 2 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com HCL’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at HCL’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard HCL benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. Adam Gartenberg Product Manager HCL Connections adam.gartenberg@hcl.com
3. con·nec·tion /kәˈnekSH(ә)n/ 1. A relationship in which a person, thing, or idea is linked or associated with something else. “The connections between social attitudes and productivity" 2. People with whom one has social or professional contact or to whom one is related, especially those with influence and able to offer one help. “He had connections with the music industry"
4. con·nec·tion /kәˈnekSH(ә)n/ 1. A relationship in which a person, thing, or idea is linked or associated with something else. “The connections between social attitudes and productivity" 2. People with whom one has social or professional contact or to whom one is related, especially those with influence and able to offer one help. “He had connections with the music industry" Working out loud
5. Think about your goals • What do you want to achieve through (digital) collaboration? • Agile, self-organized, innovation-driven company... or structured, hierarchical • What values are important for the organization and how do the digital tools you provide employees support them? • How are you role modeling your culture in a digital environment? • How are you keeping everyone on the same page when not in the same building? • Is your goal to share documents or build solutions?
6. Think about your goals authorized to empowered teams
7. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com 7 • Staying connected is more critical than ever. • Communication is more vital than ever. • Speed and efficiency are paramount. Can you afford to move backwards? Community and Employee Engagement are now more crucial to your business outcomes than ever before.
8. Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 8 Business Drivers Business Impact The Employee Experience Company Communications Company Culture & Practices Communities Work Management Company Network Training and Tools ENGAGEMENT COLLABORATION Communication is fundamental to driving your success Management to Employee Employee to Employee ENGAGEMENT COLLABORATION Employee to Management Employee to Team Members
9. Copyright © 2019 HCL Technologies Limited | www.hcltech.com Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com Where do you start your day? 9 A single pane of glass centered on the people you collaborate with and the communities and content most relevant to you A list of applications and files
10. Copyright © 2020 HCL Technologies Limited | www.hcltech.com Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com Key attributes of a successful digital workplace Capture and share organizational knowledge Integrate information to Improve Decisions Unlock expertise and ideas Collaborate and coordinate your work with others Manage and plan tasks and projects User-Centric Transparent Connected Viral A successful digital workplace must be:
11. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com Key attributes of a successful digital workplace 11 User-Centric Transparent Connected Viral There are fundamental differences in how HCL Connections and Microsoft approach these requirements • Home page prioritized by user’s contacts and network • Tag and find expertise • People as the content filter (“pull”) • Profiles integrated throughout platform HCL Connections Microsoft Content Filter: The Network Content Filter: The Algorithm • Content-centric approach (“push”) with insufficient focus on the end user can lead to lack of context and low levels of collaboration and engagement
12. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com Key attributes of a successful digital workplace 12 User-Centric Transparent Connected Viral There are fundamental differences in how Connections and Microsoft approach these requirements • Open communities as primary focus of collaboration • Easily discover relevant communities • Comments associated with shared content, not buried in individual file • Status updates vs. private emails HCL Connections Microsoft Knowledge is made visible Information becomes siloed • Multiple content repositories and applications lead to siloed content that is not discoverable
13. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com Key attributes of a successful digital workplace 13 13 User-Centric Transparent Connected Viral There are fundamental differences in how HCL Connections and Microsoft approach these requirements • All activity contained in an integrated application with consistent UI • Home page aggregates updates and actions • Single version of the truth for files and content • Integrated, unified notifications across entire platform HCL Connections Microsoft Single version of the truth Duplication and unnecessary effort • Loosely connected applications can lead to missed opportunities, unnecessary searching and duplication of effort • Confusion on which applications to use when; constantly launching into new applications and switching contexts
14. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com Key attributes of a successful digital workplace 14 14 User-Centric Transparent Connected Viral There are fundamental differences in how HCL Connections and Microsoft approach these requirements • Open communities and easy resharing that promote “knowledge accidents” • Reactions propagated throughout platform • Easy to understand sharing controls • Collaboration beyond the conversation HCL Connections Microsoft Open communities lead to “Knowledge Accidents“ Private communities and walled gardens • Private communities and an over-reliance on email create walled gardens of content that won’t spread virally throughout the organization
15. authorized to empowered teams Let’s revisit where we started: Think about your goals
16. 16 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com Organizations have become more siloed Microsoft Source Link 16 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com “Between April 2020 and February 2021, the number of people sending chats posted in a Teams channel — designed to include the whole team — have decreased by five percent. In contrast, the number of people sending small group or one- on-one chats have increased by 87 percent.”
17. 17 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com Broader networks are falling to the wayside Microsoft Source Link 17 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com “When you lose connections, you stop innovating. There are no new ideas getting in and groupthink becomes a serious possibility.” Dr. Nancy Baym, Senior Principal Researcher at Microsoft
18. Copyright © 2020 HCL Technologies Limited | www.hcltech.com Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com HCL Connections 18 An integrated platform offering that lets you: • Maintain a single version of the truth • Harness your network to find expertise • Congregate and collaborate in community sites • Collaborate beyond the conversation • Easily share, find and work with content • Easily customize the environment • Empower end users
19. Achieving your goals User-Centric Transparent Connected Viral Capture and share organizational knowledge Integrate information to Improve Decisions Unlock expertise and ideas Collaborate and coordinate your work with others Manage and plan tasks and projects Organizations who are most successful at collaborating have given their employees an environment that is User-Centric, Transparent, Connected and Viral. HCL Connections is unique in providing a secure, integrated, open platform that connects employees to foster engagement and collaboration.
20. 20 Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com https://www.hcltechsw.com/products/connections Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 20 Thank You