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The Business Value of Connections

LetsConnect
September 29, 2021

The Business Value of Connections

As a LetsConnect attendee, you have likely experienced first-hand the benefits that Connections can deliver. At the same time, we know that not everyone in your organization may be so enlightened. This session will provide a narrative we’ve used successfully to showcase the benefits and business results that Connections and its open collaboration environment is uniquely able to provide, an important contrast to the closed, siloed approach taken by many competitors.

Adam Gartenberg ( Director of Product Management @HCL)

LetsConnect

September 29, 2021
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  1. Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 1
    The Business Value of Connections
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com

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  2. 2
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    HCL’s statements regarding its plans, directions, and intent are
    subject to change or withdrawal without notice and at HCL’s
    sole discretion.
    Information regarding potential future products is intended to
    outline our general product direction and it should not be relied
    on in making a purchasing decision.
    The information mentioned regarding potential future products
    is not a commitment, promise, or legal obligation to deliver any
    material, code or functionality. Information about potential
    future products may not be incorporated into any contract.
    The development, release, and timing of any future features or
    functionality described for our products remains at our sole
    discretion.
    Performance is based on measurements and projections using
    standard HCL benchmarks in a controlled environment. The
    actual throughput or performance that any user will experience
    will vary depending upon many factors, including
    considerations such as the amount of multiprogramming in the
    user’s job stream, the I/O configuration, the storage
    configuration, and the workload processed. Therefore, no
    assurance can be given that an individual user will achieve
    results similar to those stated here.
    Adam Gartenberg
    Product Manager
    HCL Connections
    [email protected]

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  3. con·nec·tion
    /kәˈnekSH(ә)n/
    1. A relationship in which a person, thing, or idea is linked or
    associated with something else.
    “The connections between social attitudes and productivity"
    2. People with whom one has social or professional contact or to
    whom one is related, especially those with influence and able to
    offer one help.
    “He had connections with the music industry"

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  4. con·nec·tion
    /kәˈnekSH(ә)n/
    1. A relationship in which a person, thing, or idea is linked or
    associated with something else.
    “The connections between social attitudes and productivity"
    2. People with whom one has social or professional contact or to
    whom one is related, especially those with influence and able to
    offer one help.
    “He had connections with the music industry"
    Working out loud

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  5. Think about your goals
    • What do you want to achieve through (digital) collaboration?
    • Agile, self-organized, innovation-driven company... or structured, hierarchical
    • What values are important for the organization and how do the
    digital tools you provide employees support them?
    • How are you role modeling your culture in a digital environment?
    • How are you keeping everyone on the same page when not in the
    same building?
    • Is your goal to share documents or build solutions?

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  6. Think about your goals
    authorized to
    empowered teams

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  7. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com 7
    • Staying connected is more critical than ever.
    • Communication is more vital than ever.
    • Speed and efficiency are paramount.
    Can you afford to
    move backwards? Community and Employee Engagement are
    now more crucial to your business outcomes
    than ever before.

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  8. Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 8
    Business Drivers Business Impact
    The
    Employee
    Experience
    Company
    Communications
    Company
    Culture &
    Practices
    Communities
    Work
    Management
    Company
    Network
    Training and
    Tools
    ENGAGEMENT
    COLLABORATION
    Communication is fundamental to driving your success
    Management to Employee
    Employee to Employee
    ENGAGEMENT
    COLLABORATION
    Employee to Management
    Employee to Team Members

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  9. Copyright © 2019 HCL Technologies Limited | www.hcltech.com
    Copyright © 2019 HCL Technologies Limited | www.hcltechsw.com
    Where do you start your day?
    9
    A single pane of glass centered on the people you
    collaborate with and the communities and content
    most relevant to you
    A list of applications and files

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  10. Copyright © 2020 HCL Technologies Limited | www.hcltech.com
    Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    Key attributes of a successful digital workplace
    Capture and share
    organizational
    knowledge
    Integrate
    information to
    Improve Decisions
    Unlock expertise
    and ideas
    Collaborate and
    coordinate your
    work with others
    Manage and plan
    tasks and projects
    User-Centric Transparent Connected Viral
    A successful digital workplace must be:

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  11. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    Key attributes of a successful digital workplace
    11
    User-Centric Transparent Connected Viral
    There are fundamental differences in how HCL Connections and Microsoft
    approach these requirements
    • Home page prioritized by user’s contacts and network
    • Tag and find expertise
    • People as the content filter (“pull”)
    • Profiles integrated throughout platform
    HCL Connections Microsoft
    Content
    Filter:
    The Network
    Content
    Filter:
    The
    Algorithm
    • Content-centric approach (“push”) with insufficient focus
    on the end user can lead to lack of context and low levels
    of collaboration and engagement

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  12. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    Key attributes of a successful digital workplace
    12
    User-Centric Transparent Connected Viral
    There are fundamental differences in how Connections and Microsoft
    approach these requirements
    • Open communities as primary focus of collaboration
    • Easily discover relevant communities
    • Comments associated with shared content, not buried in individual file
    • Status updates vs. private emails
    HCL Connections Microsoft
    Knowledge
    is made
    visible
    Information
    becomes
    siloed
    • Multiple content repositories and applications lead to
    siloed content that is not discoverable

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  13. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    Key attributes of a successful digital workplace
    13
    13
    User-Centric Transparent Connected Viral
    There are fundamental differences in how HCL Connections and Microsoft
    approach these requirements
    • All activity contained in an integrated application with consistent UI
    • Home page aggregates updates and actions
    • Single version of the truth for files and content
    • Integrated, unified notifications across entire platform
    HCL Connections Microsoft
    Single
    version of
    the truth
    Duplication
    and
    unnecessary
    effort
    • Loosely connected applications can lead to missed opportunities,
    unnecessary searching and duplication of effort
    • Confusion on which applications to use when; constantly launching
    into new applications and switching contexts

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  14. Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    Key attributes of a successful digital workplace
    14
    14
    User-Centric Transparent Connected Viral
    There are fundamental differences in how HCL Connections and Microsoft
    approach these requirements
    • Open communities and easy resharing that promote “knowledge accidents”
    • Reactions propagated throughout platform
    • Easy to understand sharing controls
    • Collaboration beyond the conversation
    HCL Connections Microsoft
    Open
    communities
    lead to
    “Knowledge
    Accidents“
    Private
    communities
    and walled
    gardens
    • Private communities and an over-reliance on email create
    walled gardens of content that won’t spread virally
    throughout the organization

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  15. authorized to
    empowered teams
    Let’s revisit where we started:
    Think about your goals

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  16. 16
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    Organizations have become more siloed
    Microsoft Source Link
    16
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    “Between April 2020 and February 2021, the number of people
    sending chats posted in a Teams channel — designed to include
    the whole team — have decreased by five percent.
    In contrast, the number of people sending small group or one-
    on-one chats have increased by 87 percent.”

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  17. 17
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    Broader networks are falling to the wayside
    Microsoft Source Link
    17
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    “When you lose connections,
    you stop innovating. There are
    no new ideas getting in and
    groupthink becomes a serious
    possibility.”
    Dr. Nancy Baym,
    Senior Principal Researcher at Microsoft

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  18. Copyright © 2020 HCL Technologies Limited | www.hcltech.com
    Copyright © 2020 HCL Technologies Limited | www.hcltechsw.com
    HCL Connections
    18
    An integrated platform offering that lets you:
    • Maintain a single version of the truth
    • Harness your network to find expertise
    • Congregate and collaborate in community sites
    • Collaborate beyond the conversation
    • Easily share, find and work with content
    • Easily customize the environment
    • Empower end users

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  19. Achieving your goals
    User-Centric Transparent Connected Viral
    Capture and share
    organizational
    knowledge
    Integrate
    information to
    Improve Decisions
    Unlock expertise
    and ideas
    Collaborate and
    coordinate your
    work with others
    Manage and plan
    tasks and projects
    Organizations who are most successful at collaborating have given their employees an environment that is
    User-Centric, Transparent, Connected and Viral. HCL Connections is unique in providing a secure,
    integrated, open platform that connects employees to foster engagement and collaboration.

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  20. 20
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com
    https://www.hcltechsw.com/products/connections
    Copyright © 2021 HCL Technologies Limited | www.hcltechsw.com 20
    Thank You

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