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Lessons learned from closing a major product: NAVER MATOME

Lessons learned from closing a major product: NAVER MATOME

LINE DevDay 2020

November 27, 2020
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  1. Agenda › Self-introduction › About NAVER MATOME › Tasks for

    closing › Problems › Lesson Learned › From now on
  2. Self-introduction › Smartphone app : Property search app, etc. ›

    NAVER MATOME: Maintenance operation , New service development › Feature phone website:Site for M1F1 etc. Development 3 Center Service Development Division 2 development N team › Mainframe: Government system. ( COBOL ) › Client-server : Government system, etc.(Pro*C, VB )
  3. history 2010 • First anniversary • Start incentive program 2009

    • Closed beta release • Service Releases • Mobile Release • Announcement Feature release • Social bookmarking collaboration started • Start displaying the number of accesses • Smartphone version release About NAVER MATOME
  4. history 2012 2011 About NAVER MATOME • Major renewal •

    iOS App Release • Save Draft feature release • Topic Features Release • Android App Release • Group Summary Feature Release • Commercialization • Commencement of incentive system • Sponsored MATOME Release • Favorite Feature Release • Official MATOME Release • Add Category, "Category Sponsored" Release • Official Picture Release
  5. history 2017 2015 • Monthly PV·UB record (3.1 billion PV·75.62

    million UB) 2016 • Always SSL • Introduction of "deemed non-display system“ • improvement in disclosure requests 2014 • Smartphone version design renewal • Renewal of incentive system About NAVER MATOME 2013 • Jack Advertising Release • Business alliance with Yahoo! Japan • [Favorite Feature] Renewal 2018 • Business Succession to Next Library • Author Rank and Lisah release
  6. history 2020 • Service Termination Notification • Suspension of new

    membership registration • End of service 2019 • Corporate "Mega Reach Video" released About NAVER MATOME
  7. About NAVER MATOME Twitter trend reaction At the time of

    service end notification. 2020/07/01 At the end of service. 2020/09/30
  8. Monthly Maximum PV 3.1 billion PV Total PV 171.8 billion

    PV Monthly Maximum UB 75.62 million UB About NAVER MATOME Numbers
  9. single-user- created 26,000 MATOME Max View 3 million View Service

    Days 4,110 day About NAVER MATOME Numbers
  10. Tasks for closing Overview › End notification period, etc. affects

    closing time › Some items need to be reported to the government. › 270+ total tasks
  11. Tasks End date determined arrangement of rules and contracts man-hour

    estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing
  12. Tasks End date determined arrangement of rules and contracts man-hour

    estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing
  13. Tasks End date determined arrangement of rules and contracts man-hour

    estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing
  14. Tasks End date determined arrangement of rules and contracts man-hour

    estimate of development required for closing Notification method, timing consideration For Users announcement, timing Suspend new account activation Review Help Page incentive review For Partners cancellation procedure close response man- hour estimate contract termination timing arrangement Tasks for closing
  15. Problems › When can the service end. › The end

    notice may not be posted. › Can't watch the video. › Sudden server down. › What happens to the ongoing project.
  16. Problems › When can the service end. › The end

    notice may not be posted. → Case 1 › Can‘t watch the video. → Case 2 › Sudden server down. › What happens to the ongoing project.
  17. NAVER MATOME iOS App › Requires an end notice period

    of 3 months. › Refurbishment period and Apple review period required to release iOS app. Problems
  18. NAVER MATOME iOS App › Requires an end notice period

    of 3 months. › Refurbishment period and Apple review period required to release iOS app. Problems
  19. Problems Sign in with Apple 2020.06.30 2020.04.30 → The day

    before the end notice publication date.
  20. › Anyway, I submitted a store application › As a

    result, the store will be released on 7/1. Problems
  21. Lesson Learned › We should have considered more about the

    potential impact of the platform we are using on our services.
  22. Lesson Learned › Cases where service refurbishment may not be

    in control of release should have been addressed with greater importance. › We should have considered more about the potential impact of the platform we are using on our services.
  23. Problems Must comply with YouTube API Terms of Service. The

    necessary renovations are: ·Change logo and icon ⇒ OK ·Change in how to use YouTube API ⇒ I don't know immediately how long it will take. ·Changes to NAVER MATOME Terms of Use ⇒ I can't respond immediately.
  24. › Estimate of completion of first proposal exceeds closing timing

    › Failure within a month of closing Problems
  25. › Estimate of completion of first proposal exceeds closing timing

    › Failure within a month of closing Problems › However, there are not many users of this function.
  26. The words that PM said at that time. › The

    service is still working. › There may be some parts that make you feel relaxed when you finish, but I want to tighten my mind again. Problems
  27. › Eventually, another plan will be implemented to resolve the

    issue. › I was able to respond for a week. › It's not perfect, but it was a response that could be selected at that time. Problems as a result
  28. Lesson Learned › Think about what you can do. ›

    Service in progress until service termination.
  29. Lesson Learned › Think about what you can do. ›

    Continue the service comfortably until the end. › Service in progress until service termination.