number • Navigate through a sequence of touch to nes • Wait on hold until a specialist is available • Step through a sequence of verifications • (Get told you need to talk with a different representative) • Finally, get an answer The Chatbots Experience • Open the messenger and find the compa ny account • Start the conversation • Receive rich media feedback (text + imag e + hyperkinks) Customer Services Interactions
with word ordering Use CNN to extract features with neighborhood I sentence matrix LSTM encoder embedding dim. love my new iphone :) <PAD> <PAD> <PAD> convolutional fea ture map encoding dim. max pooling n = 2 n = 3 n = 5 activation
to natural language user input Utterances Spoken or typed phrases that invoke your intent Slots Slots are input data required to fulfill the intent Fulfillment Provide the content or service for your int ent LINE QA
the most common questions in your services. These could be the most repeated interactions t hat could be handled by chatbots. And, a quick cycle is the key to make chatbots work with your existing service so r efresh your data quickly. Fit Chatbots Into Your Services Identify Escalation Timing Escalation timing is the moment when a user feels unsatisfied with chatbots responses and seeks help from human a gents. Knowing the timing could make your chatbots handle users friendly. Define An Appropriate Conversation Flow Chatbots development is not just a programming job. When an user interacts with chatbots, they’re expecting chatbo ts could speak the same language as they do, so chatbots should understand the terms and the way users speak in t he specific domain. Use Analytic Tools Well With analytics tool, you can monitor how chatbots are working. Bring your chatbots and humans together, to improve the chatbots performance and users’ satisfaction.