The Future of LINE Retail Chatbot using Gemini AI

The Future of LINE Retail Chatbot using Gemini AI
by
Punsiri Boonyakiat, Senior Data Engineer at CJ Express
Suttipong Jinadech, Head of CRM Platform at CJ Express

Transcript

1. The Future of LINE Retail Chatbot using Gemini AI
2. Punsiri Boonyakiat Senior Data Engineer, CJ Express Suttipong Jinadech Head of CRM Platform, CJ Express
3. About CJ MORE 1,100 Branches in Thailand
4. About CJ MORE 3.2M LINE OA Users
5. Enhance LINE User Experience with AI Shopping Assistance with in LINE OA Chat about Product Semantic and Image Search Add to Basket Search for Store or Payment
6. Challenge in Building LLM Chatbot Hallucination Speci fi c Knowledge Domain Dynamic Answer from External Data Clear Response Style
7. Challenge in Building LLM Chatbot Hallucination Speci fi c Knowledge Domain Dynamic Answer from External Data Clear Response Style
8. Challenge in Building LLM Chatbot Hallucination Speci fi c Knowledge Domain Dynamic Answer from External Data Clear Response Style
9. Challenge in Building LLM Chatbot Hallucination Speci fi c Knowledge Domain Dynamic Answer from External Data Clear Response Style
10. Challenge in Building LLM Chatbot Hallucination Speci fi c Knowledge Domain Dynamic Answer from External Data Clear Response Style
11. Retrieval Augmented Generation (RAG) Data Store Retrieval Augmented Generation Search Related Data (Document or Embedding Vector) +
12. Retrieval Augmented Generation (RAG) Data Store Retrieval Augmented Generation Search Related Data (Document or Embedding Vector) +
13. Retrieval Augmented Generation (RAG) Data Store Retrieval Augmented Generation Search Related Data (Document or Embedding Vector) +
14. Retrieval Augmented Generation (RAG) Data Store Retrieval Augmented Generation Search Related Data (Document or Embedding Vector) +
15. Tools Building to LLM Chatbot +
16. Vertex AI Vertex AI Agent Builder Vertex AI Search Vertex AI Vector Search
17. Vertex AI Vertex AI Agent Builder Vertex AI Search Vertex AI Vector Search
18. Vertex AI Agent Builder Build natural language Agent Create Data Store Create Agent De fi ne PlayBook Integration
19. Create Data Store Create Agent De fi ne PlayBook Integration Build natural language Agent Vertex AI Agent Builder
20. Create Data Store Create Agent De fi ne PlayBook Integration Build natural language Agent Vertex AI Agent Builder
21. Create Data Store Create Agent De fi ne PlayBook Integration Build natural language Agent Vertex AI Agent Builder
22. ธ Create Data Store Create Agent De fi ne PlayBook Integration Tools Data Store Open API Functions Build natural language Agent Vertex AI Agent Builder
23. Create Data Store Create Agent De fi ne PlayBook Integration Integration with Dialog fl ow CX Build natural language Agent Vertex AI Agent Builder
24. Vertex AI Vertex AI Agent Builder Vertex AI Search Vertex AI Vector Search
25. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model Build Collect Serve
26. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model
27. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model
28. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model
29. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model
30. Vertex AI Search Empower Retrieval with Kind of Google Search Engine Create Data Store Create Search Agent Import Documents Search Results In both Widget and API Select LLM Model
31. Vertex AI Vertex AI Agent Builder Vertex AI Search Vertex AI Vector Search
32. Vertex AI Vector Search Convert Image to Embedding Create Embedding index Embedding search
33. Building Retail Agent Solution
34. Building Retail Agent Solution Chat with CJ Product
35. Building Retail Agent Solution Text-based Semantic Search
36. Building Retail Agent Solution Image to Embedding with Vector Search
37. LINE Messaging Architecture
38. Integration LINE Messaging API With Python Line Bot SDK LINE Platform Handling Webhook
39. With Python Line Bot SDK Develop LINE Messaging API Callback Function Validate LINE Signature Image Handler Event Text Text Handler Image
40. Show Loading Animation
41. Semantic Search Vertex AI Search Summary Product List Conversational Agent Chat with Product Text Event Text Answers Keyword : #ค้นหา
42. Semantic Search Vertex AI Search Summary Product List Conversational Agent Chat with Product Text Event Text Answers Keyword : #ค้นหา
43. Chat with CJ Product Create Agent
44. Semantic Search Vertex AI Search Summary Product List Conversational Agent Chat with Product Text Event Text Answers Keyword : #ค้นหา
45. Call Discovery Engine - Vertex AI Search Create Flex Carousel Related Products Vertex AI Search
46. Call Discovery Engine - Vertex AI Search
47. Call Discovery Engine - Vertex AI Search Pre-de fi ne Prompt
48. Call Discovery Engine - Vertex AI Search
49. Gemini Image Understanding Search Image Event - Solution 1 Image Description Vertex AI Search + Gemini Multimodal Image Event
50. Gemini Image Understanding Search Multimodal One-Shot Prompt Response Control
51. Gemini Image Understanding Search Multimodal One-Shot Prompt Response Control Both Image and Text pre-de fi ned prompt
52. Gemini Image Understanding Search One Example for output Multimodal One-Shot Prompt Response Control
53. Gemini Image Understanding Search Multimodal Recipe output Response Control One-Shot Prompt
54. Gemini Image Understanding Search Related Products Vertex AI Search Return Flex Carousel
55. Image to Embedding Vector Search Image Event - Solution 2 Vertex AI Vector Search Image Event Convert to Embedding Vector Similar Items
56. Generate Multimodal Embedding Convert to Embedding Vector
57. Create Vertex AI Vector Index Vertex AI Vector Search
58. Vertex AI Search for Embedding Related Products Vector Search Create Flex Carousel
59. Enhance LINE User Experience
60. Summary Vertex AI Agent Builder Chat with Product Vertex AI Vector Search Image Vector Search Vertex AI Search Text Semantic Search Gemini + Vertex AI Search Image Understanding
61. From Chatbot to Customer Relationship Customer Product Recommendation Customer Segmentation Campaign Generation Behavior Analysis MORE ! Customer's Understanding
62. From Chatbot to Customer Relationship Customer Product Recommendation Customer Segmentation Campaign Generation Behavior Analysis MORE ! Customer's Understanding
63. From Chatbot to Customer Relationship Customer Product Recommendation Customer Segmentation Campaign Generation Behavior Analysis MORE ! Customer's Understanding
64. From Chatbot to Customer Relationship Customer Product Recommendation Customer Segmentation Campaign Generation Behavior Analysis MORE ! Customer's Understanding
65. From Chatbot to Customer Relationship Customer Product Recommendation Customer Segmentation Campaign Generation Behavior Analysis MORE ! Customer's Understanding
66. CJ MORE, AI MORE