We Make Bots. For Real

Transcript

2. @listochkin
3. <3 Ruby
4. No Ruby today
6. Rust Favorite language Ruby Extensions WASM
7. RustFest Workshops Intro Advanced Adoption
8. Mozilla Travis CI Samsung Chef CloudFlare Evo
9. Steve Klabnik lislis Ingvar Stepanyan Paul Colomiets
10. Rust is for Rubyists
11. http://bit.ly/rustfest2017ruby 50% off
12. I’ll talk about my work
14. Bot building system
17. Conceived about 6 years ago
18. We’ve been building bots before it was cool
19. Bot
20. IRC WoW bots Web Scrapers
21. Chatbots
22. Conversational Commerce
23. A bot pretends to be a human
24. Makes stuff happen
25. Emphasis on “Human” aspect
26. Wit.ai API.ai Motion.ai Microsoft Bot Framework Init.ai <Whatever>.ai
27. Can you <deliver> <my order> to <my work address> instead?
28. What to do when there’s no match?
29. Guess Bail out
30. AI + Human
31. Facebook M 70% required human
32. Leaky abstraction
33. Bots are Dead End of story
34. “Human”-like is a red herring
35. How vs What
36. Goal Scenario Guidance
37. Humanize later
38. Scenario
39. Workflow
40. Do X Do Y Do Z
41. Customer case: PeopleReady
42. Workforce matching
43. “Uber for Workers”
44. I’m a construction worker I’m free next Friday
45. I need 5 extra construction workers on site next Friday
46. Phone Decision Tree
47. “If you need X press 1”
48. IVR “Interactive Voice Response”
49. Step 1: Static Tree
50. Step 2-∞: Refinements Shortcuts A/B tests
51. Identify a person/role Reduce tree
52. Known pending request: top-level notification
53. Global shortcuts
54. Keywords, numbers, etc.
55. Bot-to-Bot IVR-to-IVR
56. Pass context
57. Session storage HTTP/SIP headers Forward DTMFs
58. Dumb Boring
59. Efficient Predictable Less frustrating
61. Workflow Builder Execution Services Operator Apps Reporting
62. Many competitors Not a winner-takes-all
63. Lessons Learned
64. 1. Providers
65. Slack, Messenger, Telegram, Skype, Email, sms, HipChat, WeChat, LINE, etc
66. The more the better?
67. SMS Phone Email
68. No middle man apps Brand <=> Phone
69. 2. Execution model
70. State Machine
71. State Machine as Data
72. Flow Tree => Data Structure Executor
73. State Machine as Code
74. Flow Tree => Data => Code
75. Separate Infrastructure Separate Deploys Separate Load
76. AWS Lambda
77. 3. Steps are the key
78. if … else Choice 10-15
79. Smart Steps 100s
80. Phone Transfer
81. Transfer to X Backup number? Voicemail? Transcode?
82. Feature discovery
83. Higher quality Bots by default
84. Programmable steps
85. Flow => Step
86. Step = Logic + UI both programmable
87. Custom JS Step
88. 4. Service Flows
89. Pick up the phone Identify a User Voice Choice …
90. Number Provisioning API Adapter Reporting Events Hide Secrets …
91. Service flows Global Events with ACL
92. 5. Dogfooding
93. Everything is a bot
94. Admin tools Monitoring Reporting Billing
95. 6. UI and Reporting Sell Platform retains
96. UI! So many capabilities!
97. “Can you set it up for us?”
98. Typical Customer: sets thing up once receives reports
99. 7. Reporting!
100. SQL Server OLAP Direct access
101. Let customers play with the data
102. 8. AWS Lambda
103. async (req, context) => { ... }
104. Node 4.3 (6!) Python Java
105. Use Large
106. 1 request = 1 new process
107. Dynamo & Redis :) Mongo, SQL :(
108. Dynamo is amazing!
109. 9. Voice
110. Voice is inherently hard!
111. Twilio Best API and DevTools Still hard :(
112. Larger customers need cheaper voice
113. TwiML Twilio SIP + Custom Voice Direct SIP-to-SIP
114. SIP + RTP
115. SIP Commands & Events Bi-directional
116. RTP - audio
117. Often Arcane practices
118. Huge Risk
119. Opens doors
120. 10. Small things Big Impact
121. Haiti Earthquake SMS Fundraiser
122. Suicide Prevention Hotline
123. Washington DC city bot
124. Roadside assistance Match-making Marketing Customer support Sales
125. OneReach
126. 29-30 RustFest http://bit.ly/rustfest2017ruby 50% off
127. 29-30 RustFest http://bit.ly/rustfest2017ruby 50% off 2 free tickets today