We Make Bots. For Real

Transcript

1. None

2. @listochkin

3. <3 Ruby

4. No Ruby today

5. None

6. Rust Favorite language Ruby Extensions WASM

7. RustFest Workshops Intro Advanced Adoption

8. Mozilla Travis CI Samsung Chef CloudFlare Evo

9. Steve Klabnik lislis Ingvar Stepanyan Paul Colomiets

10. Rust is for Rubyists

11. http://bit.ly/rustfest2017ruby 50% off

12. I’ll talk about my work

13. None

14. Bot building system

15. None
16. None

17. Conceived about 6 years ago

18. We’ve been building bots before it was cool

19. Bot

20. IRC WoW bots Web Scrapers

21. Chatbots

22. Conversational Commerce

23. A bot pretends to be a human

24. Makes stuff happen

25. Emphasis on “Human” aspect

26. Wit.ai API.ai Motion.ai Microsoft Bot Framework Init.ai <Whatever>.ai

27. Can you <deliver> <my order> to <my work address> instead?

28. What to do when there’s no match?

29. Guess Bail out

30. AI + Human

31. Facebook M 70% required human

32. Leaky abstraction

33. Bots are Dead End of story

34. “Human”-like is a red herring

35. How vs What

36. Goal Scenario Guidance

37. Humanize later

38. Scenario

39. Workflow

40. Do X Do Y Do Z

41. Customer case: PeopleReady

42. Workforce matching

43. “Uber for Workers”

44. I’m a construction worker I’m free next Friday

45. I need 5 extra construction workers on site next Friday

46. Phone Decision Tree

47. “If you need X press 1”

48. IVR “Interactive Voice Response”

49. Step 1: Static Tree

50. Step 2-∞: Refinements Shortcuts A/B tests

51. Identify a person/role Reduce tree

52. Known pending request: top-level notification

53. Global shortcuts

54. Keywords, numbers, etc.

55. Bot-to-Bot IVR-to-IVR

56. Pass context

57. Session storage HTTP/SIP headers Forward DTMFs

58. Dumb Boring

59. Efficient Predictable Less frustrating

60. None

61. Workflow Builder Execution Services Operator Apps Reporting

62. Many competitors Not a winner-takes-all

63. Lessons Learned

64. 1. Providers

65. Slack, Messenger, Telegram, Skype, Email, sms, HipChat, WeChat, LINE, etc

66. The more the better?

67. SMS Phone Email

68. No middle man apps Brand <=> Phone

69. 2. Execution model

70. State Machine

71. State Machine as Data

72. Flow Tree => Data Structure Executor

73. State Machine as Code

74. Flow Tree => Data => Code

75. Separate Infrastructure Separate Deploys Separate Load

76. AWS Lambda

77. 3. Steps are the key

78. if … else Choice 10-15

79. Smart Steps 100s

80. Phone Transfer

81. Transfer to X Backup number? Voicemail? Transcode?

82. Feature discovery

83. Higher quality Bots by default

84. Programmable steps

85. Flow => Step

86. Step = Logic + UI both programmable

87. Custom JS Step

88. 4. Service Flows

89. Pick up the phone Identify a User Voice Choice …

90. Number Provisioning API Adapter Reporting Events Hide Secrets …

91. Service flows Global Events with ACL

92. 5. Dogfooding

93. Everything is a bot

94. Admin tools Monitoring Reporting Billing

95. 6. UI and Reporting Sell Platform retains

96. UI! So many capabilities!

97. “Can you set it up for us?”

98. Typical Customer: sets thing up once receives reports

99. 7. Reporting!

100. SQL Server OLAP Direct access

101. Let customers play with the data

102. 8. AWS Lambda

103. async (req, context) => { ... }

104. Node 4.3 (6!) Python Java

105. Use Large

106. 1 request = 1 new process

107. Dynamo & Redis :) Mongo, SQL :(

108. Dynamo is amazing!

109. 9. Voice

110. Voice is inherently hard!

111. Twilio Best API and DevTools Still hard :(

112. Larger customers need cheaper voice

113. TwiML Twilio SIP + Custom Voice Direct SIP-to-SIP

114. SIP + RTP

115. SIP Commands & Events Bi-directional

116. RTP - audio

117. Often Arcane practices

118. Huge Risk

119. Opens doors

120. 10. Small things Big Impact

121. Haiti Earthquake SMS Fundraiser

122. Suicide Prevention Hotline

123. Washington DC city bot

124. Roadside assistance Match-making Marketing Customer support Sales

125. OneReach

126. 29-30 RustFest http://bit.ly/rustfest2017ruby 50% off

127. 29-30 RustFest http://bit.ly/rustfest2017ruby 50% off 2 free tickets today