Storystorming W-JAX Munich

Storystorming is a lean combination of methods to collaboratively explore and design user journeys, work procedures and business processes as well as to refine them into working software models.

Transcript

1. Nov 4th, 2019 @martinschimak W-JAX Munich
2. I imagine it's 2029. And I "Software Developers" …
6. All these people seem to be saying "Let's figure out what to do!"
7. Try for yourself and "Software Developers"!
11. Many are still living a reality and mindset of 80% implementation
12. I imagine and expect us to be living a mindset of 80% collaboration
13. Very well :-) what do you need it for? I need a checkbox. :-)
14. The idea of collaboration is simple come together consciously and regularly domain experts meet technology experts to analyze problems and design solutions
15. The idea of collaboration is simple come together consciously and regularly domain experts meet technology experts to analyze problems and design solutions
16. How? We don't need to reinvent the wheel.
17. Understand the bigger picture of your domain! Alberto Brandolini EVENTSTORMiNG
18. Stefan Hofer and Henning Schwentner Easily explore specific domain scenarios!
19. Define goals, strategic and tactical options! Gojko Adzic IMPACT MAPPING
20. helps to access this collaboration wisdom
21. Basic Building Blocks Human or Group Event or Outcome Machine or Component Statement or Object Command or Activity Question or Search Deliverable or Proposal Behavior or Constraints Attention or Exclamation
25. Ticketing screen plan available seats Customer Cashier confirms reservation available seats reservation number recommends asks for screen plan reservation finds seats in confirm seats in generates tells 1 2 3 4 5 6 7 Example of classical
26. Attention Annotation Basic building blocks of Domain Storytelling Actor Work Object Activity + + + Context @martinschimak
27. Make storytelling as simple as it really is @martinschimak "A story consists of sentences. A sentence consists of three basic building blocks!" Subject Predicate Object
28. @martinschimak A very first sentence Customer asks for ticket reservation
29. @martinschimak The sentence with a receiving partner Cashier Customer asks for ticket reservation
30. @martinschimak Time Cashier Customer asks for ticket reservation Actors Story
31. @martinschimak Time Cashier Customer asks for ticket reservation Actors finds seats in screen plan Ticketing System A B C Story
32. @martinschimak Time Cashier Customer asks for ticket reservation Actors finds seats in screen plan Ticketing System suggests available seats Story A B C 1 2 3 Seats are available
33. Drafting a blockchain workflow for a steel industry startup Simple customer interaction scenario 1 Scenario with resellers involved 2
34. I need a checkbox. :-) Sandra Ticketing Manager Very well :-) what do you need it for? Me
35. We need to block the zones … so the cashiers can finish their calls. Sandra Ticketing Manager
36. The domain we are talking about A zone of seats
38. During the calls suggested seats are reserved by other cashiers. OK … does that happen often? Me Sandra Ticketing Manager
39. Andrew says, it happens all the time. He thinks we can solve it with a simple check box. OK. I'll talk to Andrew then. Me Sandra Ticketing Manager
40. Stadium cashier Ticketing System Subject Predicate Object Subject reserves seats Seats are reserved by other cashiers Attention! Blurry.
41. Subject Predicate Object Subject Stadium cashier Ticketing System reserves seats seats 14 and 15, sector A2 Seats are reserved by other cashiers Attention! Blurry.
42. Subject Predicate Object Subject Stadium cashier Ticketing System reserves rejects reservation attempt seats 14 and 15, sector A2 Seats are reserved by other cashiers Attention! Blurry.
43. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Stadium cashier Ticketing System seats 15 and 16, sector A2 reserves generates reservation #THBQ, seats 15, 16, sector A2 Seats are reserved by other cashiers Attention! Blurry.
44. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Stadium cashier Ticketing System reserves generates reservation #THBQ, seats 15, 16, sector A2 Stadium cashier Andrew Stadium cashier Samantha seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry.
45. Let's capture this!
46. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 reserves generates reservation #THBQ, seats 15, 16, sector A2 seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry. Ticketing System Stadium cashier Andrew Stadium cashier Samantha
47. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Ticketing System reserves generates reservation #THBQ, seats 15, 16, sector A2 Stadium cashier Andrew Stadium cashier Samantha seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry. Soccer fan calls and asks for reservation of two tickets in sector A2 on June 10th suggests seats 14 and 15, sector A2 finds in screen plan seats 14 and 15, sector A2 block sector A2
48. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Ticketing System reserves generates reservation #THBQ, seats 15, 16, sector A2 Stadium cashier Andrew Stadium cashier Samantha seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry. Soccer fan calls and asks for reservation of two tickets in sector A2 on June 10th suggests best available seats suggests seats 14 and 15, sector A2 select sector A2 Same seats are suggested to all cashiers
49. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Ticketing System reserves generates reservation #THBQ, seats 15, 16, sector A2 Stadium cashier Andrew Stadium cashier Samantha seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry. Soccer fan calls and asks for reservation of two tickets in sector A2 on June 10th suggests seats 14 and 15, sector A2 select sector A2 Same seats are suggested to all cashiers suggests and block best available and yet unblocked seats
50. Subject Predicate Object Subject reserves rejects reservation attempt seats 14 and 15, sector A2 Ticketing System reserves generates reservation #THBQ, seats 15, 16, sector A2 Stadium cashier Andrew Stadium cashier Samantha seats 15 and 16, sector A2 Seats are reserved by other cashiers Attention! Blurry. Soccer fan calls and asks for reservation of two tickets in sector A2 on June 10th suggests slightly varying available seats suggests seats 14 and 15, sector A2 select sector A2 Same seats are suggested to all cashiers
51. Now we are talking. Let's remember this.
52. Read the blogpost? https://medium.com/plexiti Storystorming goes Domain Storytelling Explore your domain—by literally watching your language @martinschimak
53. Investigating a (largely paper-based) support process Here is the pain with mistakes made in requests 1 Here is the correction pain resulting from it 2
56. Ticket reserved Ticket needed Ticket issued Ticket delivered Ticket used Customer call interrupted Ticket reservation cancelled Ticket reservation failed A super quick Event Storming … Ticket paid
57. Understand the bigger picture of your domain! Alberto Brandolini EVENTSTORMiNG
58. Ticket reserved Ticket needed Ticket issued Ticket delivered Ticket used Customer call interrupted Ticket reservation cancelled Ticket reservation failed Process Modeling on a Design Level Ticket paid Reservation Service Payment Service Command Response Event Query Delivery Service
61. Tickets reserved Subject Predicate Object Subject Attention! Blurry. Event Tickets needed
62. Ticketing System reserves generates reservation Cashier recommended seats Customer asks for reservation of tickets suggests available seats offers suggested seats selects sector confirms suggested seats tells reservation number Seats are available Customer likes seats Subject Predicate Object Subject Attention! Blurry. Tickets reserved Tickets needed Ticket reservation failed Call interrupted Event
63. Some results from EventStorming Capturing two detail "stories" 1 2 3 Getting side-tracked :-) Considering a few deliverables 4 Discussing billing improvements for a telco provider
66. Ticketing System reserves generates reservation Cashier recommended seats Customer asks for reservation of tickets suggests available seats offers suggested seats selects sector confirms suggested seats tells reservation number Seats are available Customer likes seats Subject Predicate Object Subject Attention! Blurry. Tickets reserved Tickets needed Ticket reservation failed Call interrupted Event
67. Ticketing System reserves generates reservation Cashier recommended seats Customer asks for reservation of tickets suggests available seats offers suggested seats selects sector confirms suggested seats tells reservation number Direct call to available cashier Show list of bought tickets Display sector availability Suggest slightly varying seats Redirect to best available tickets in similar sector Increase size of number for reservation Send confirmation via text message Call back customer Seats are available Customer likes seats Tickets reserved Tickets needed Ticket reservation failed Call interrupted
68. Ticketing System reserves generates reservation Cashier recommended seats Customer asks for reservation of tickets suggests available seats offers suggested seats selects sector confirms suggested seats tells reservation number Direct call to available cashier Show list of bought tickets Display sector availability Suggest slightly varying seats Redirect to best available tickets in similar sector Increase size of number for reservation Send confirmation via text message Call back customer Seats are available Customer likes seats Tickets reserved Tickets needed Ticket reservation failed Call interrupted Redirect to best available tickets in similar sector
69. Ticketing System generates recommended seats suggests sector Direct call to available cashier Show list of bought tickets Display sector availability Suggest slightly varying seats Redirect to best available tickets in similar sector Increase size of number for reservation Send confirmation via text message Call back customer Customer journey Priority of details User Story Map is to be read from left to right and from to to bottom
70. Component Statement or Object Command Query Event Behavior Event Event Event Command Human System Event Object Requiring Attention Behavior Activity Considered Detail Considered Detail Considered Detail Stake holder Considered Deliverable Requiring Measurement
71. Thank you! Storystorming in Vienna? Visit https://techtalk.at/trainings/storystorming And in-house workshops? Everywhere! Contact martin.schimak@plexiti.com