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たったひとつの教訓

 たったひとつの教訓

社内のWebオペレーション研修でのキャリアキーノートで利用した資料です。

MATSUMOTO Ryosuke
PRO

July 27, 2015
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  1. ΩϟϦΞɾΩʔϊʔτ
    8FCΦϖϨʔγϣϯݚमه೦ߨԋ
    GMO Pepabo, Inc.
    ٕज़ج൫νʔϜ ΞυόϯευγχΞ
    MATSUMOTO, Ryosuke
    @matsumotory
    2015/07/27 ΩϟϦΞΩʔϊʔτ
    ͨͬͨͻͱͭͷڭ܇

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  2. ·ͣ͸ੲ࿩

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  3. ຊؾग़ͯ͠ͳ͍໰୊

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  4. ຊؾग़ͯ͠ͳ͍໰୊
    தֶߴߍͰษڧͰ͖ͳ͍ͷ͸ຊؾग़ͯ͠ͳ͍
    εϙʔπͰෛ͚ͨͷ͸࿅शΛຊؾग़ͯ͠ͳ͍
    ਅ݋ʹ΍Ε͹Ͱ͖ΔɾউͯΔ
    ࣗ෼ΛͲ͏ʹ͔ਖ਼౰Խͯ͠৺Λ҆ఆͤ͞Δ
    ͦΜͳਓੜ͕೥ఔଓ͍͍ͯͨʜʜ

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  5. ᱘Γͱ࠳ં

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  6. େֶ࣌୅ͷಘҙͳतۀ
    $ݴޠͰίϯύΠϥ࣮૷
    ୭ΑΓ΋ૣ͘࡞ͬͯճΓͷखॿ͚
    ಈ͔ͳ͍ίʔυΛఏग़
    ·ΘΓͰਓ͚ͩཹ೥
    ຊؾग़ͯ͠ͳ͍ʜͰ͸৺͕࣋ͨͳ͔ͬͨ

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  7. ϒϨΠΫεϧʔ

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  8. Ͳ͏ͨ͠Βྑ͍ͷ͔
    ຊؾग़͢ࣄΛڪΕͳ͍ɾࣗ෼Λਖ਼౰Խ͠ͳ͍
    ຊؾग़ͯ͠࠽ೳͳͦ͞͏ͩͬͨΒ౒ྗ͢Δ
    ͱʹֶ͔͘ͿɾຊΛಡΉ
    ϨϯλϧαʔόձࣾͰϑϧλΠϜͰόΠτ
    ઌߦͯ͠اۀͰݱ৔ͷٕज़ΛֶͿ
    ʢා͍ࠒͷࠇా͞Μ͕͍·ͨ͠ʣ

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  9. ͜Μͳ౰ͨΓલͷࣄʹ
    ؾ͕͍ͭͨࡀͷՆ

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  10. ֶͿࣄָ͕͘͠ͳͬͨ

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  11. ͱ͍͏͜ͱͰ
    ࠓ೔͸ݚڀऀɾٕज़ऀͱͯ͠Α͔ͬͨͱ
    ࢥ͏ͭͷڭ܇Λ̐ͭͷষͷΤϐιʔυ
    Λަ͑ͯ঺հ͍ͨ͠ͱࢥ͍·͢

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  12. ୈ̍ষ
    ೥৽ଔೖࣾ

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  13. ઌΛݟ͍ͯͨ

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  14. ೥ޙʹେֶʹ໭Δ
    ݱ৔Λ஌Βͣʹݚڀ͢Δා͞
    ࠇా͞Μ౳༏लͳٕज़ऀͷଘࡏ
    ৘ใΛ֎ʹग़ͯ͠ͳ͍͚ͩͰاۀͬͯ
    ͍͢͝ͷͰ͸
    ೲಘͨ͠Βେֶʹ໭Ζ͏ͱܾҙ
    म࢜ʹ͸ߦֶ͔ͣ෦ଔͰब৬

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  15. ࣾһͱͷ૬ରൺֱͰ
    ೰·ͳ͔ͬͨ

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  16. ͢ͰʹΩϟϦΞϓϥϯ͕͋ͬͨ
    ͱʹ͔͘ݱ৔ͷٕज़ΛֶͿ
    ੈͷதʹ͸͍͢͝ਓ͕୔ࢁ͍Δ͸ͣ
    ݚڀۀքʹ΋͍͢͝ਓ͕୔ࢁ͍Δ
    ͱʹ͔͘ߴΈΛ໨ࢦ͞ͳ͚Ε͹
    ࣾ಺ͰͷൺֱͰ೰ΜͰ͍ΔՋ͸ແ͔ͬͨ

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  17. ৴པͰ͖Δࢣঊ

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  18. ୈࡾऀͱͯ͠ͷࢹ఺
    ଞऀͱͷൺֱΛྫྷ੩ʹධՁͯ͘͠ΕΔ
    ৴པͰ͖Δࢣঊɾಉ྅͔Βͷࢦఠ
    ࣗ෼ͷؒҧ͍Λड͚͍ΒΕΒΕΔ
    ·ΘΓʹܙ·Ε͍ͯͨ
    ձָ͍ࣾ͠ͷͰࣙΊͨ͘ͳ͍ʜʜ

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  19. ࣾ֎ʹ͍Δ༏Εͨ
    ٕज़ऀɾݚڀऀͷଘࡏ

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  20. ༏Εٕͨज़ऀɾݚڀऀ
    ੈքதʹ͍Δஶ໊ਓ͸ԕ͍ଘࡏ
    ࣗ෼ͷ໨Ͱ෯޿͘ݟͯΈ͍ͨ
    ݚڀऀͱͯࣗ͠༝ʹਂ͘ݚڀ͍ͨ͠
    ࣗ෼΋͍͔ͭ͸ͦ͏ͳΓ͍ͨ
    ޱ͚ͩʹ͸ͳΓͨ͘ͳ͍

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  21. ࣗ෼ͷ޷͖ͳٕज़Λ
    ৳͹͍ͨ͠

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  22. ޷͖ͳྖҬ
    ৭ʑ΍ͬͨ
    04ɾϛυϧ΢ΣΞͷӡ༻ɾӡ༻ઃܭɾ։ൃ
    ϓϩηεվળɾۀ຿ޮ཰ͷվળ
    ϓϩδΣΫτ؅ཧɾεέδϡʔϧ؅ཧ
    ڭҭɾݚम
    ɾɾɾɾɾ
    ಛʹ04ɾϛυϧ΢ΣΞͱӡ༻ٕज़͕޷͖

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  23. 04ɾϛυϧ΢ΣΞͱӡ༻ٕ
    ज़ʹؔ͢Δ൚༻తͳٕज़Λ͞
    Βʹਂ͘۷ΓԼ͍͛ͨ

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  24. ڭ܇̍
    ޷͖ͳٕज़Λ௥ٻͯ͠ΈΔ͜ͱ

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  25. ୈ̎ষ
    ೥ത࢜՝ఔ΁௅ઓ

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  26. ֶ෦ଔ

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  27. म͔࢜ΒೖΔ༧ఆͩͬͨ
    ڭतʹ͓ձ͍ͯ͠૬ஊ
    म࢜͸޷͖ͳݚڀ͕Ͱ͖ͳ͍
    ޷͖ͳݚڀΛ΍Γ͍ͨͳΒത࢜՝ఔ
    ͋ʜ๻͸ֶ෦ଔ

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  28. म࢜ଔ૬౰

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  29. म࢜ଔ૬౰ͷ࣮੷͕ඞཁ
    ࣾ֎΁ͷΞ΢τϓοτ͕ͳ͔ͬͨ
    ͱʹ͔ࣾ͘಺Ͱͷ࣮੷Λ·ͱΊΔ
    ಺༰͸ྑ͍Ͱ͠ΐ͏ͱݴͬͯ௖͘
    Α͠ʂ

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  30. ത࢜՝ఔग़ئࢿ֨৹ࠪ

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  31. ग़ئࢿ֨৹ࠪئॻ
    ·ͱΊͨࢿྉΛϖʔδ෼͙Β͍
    ݚڀܦաใࠂॻ
    ॻྨબߟ͕߹֨ͨ͠Βޱ಄ࢼ໰

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  32. ݁Ռ

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  33. ෆ߹֨

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  34. ୀ৬Λ఻͑ͨޙ
    ॻྨબߟམͪ
    ڳ͕௧͍
    Ͳ͏͠Α͏
    Ӭԕʹ߹֨Ͱ͖ͳ͔ͬͨΒʜʜ

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  35. ཹ೥ͨ࣌͠ఔͰ͸ͳ͔ͬͨ
    ࣗ෼ͳΒ΍ΕΔ
    ߹֨͢Δ·Ͱ௅ઓ͢ΔͷΈ
    ߹֨͢Δ·Ͱษڧ͢ΔͷΈ
    ਺೥ແཧͩͬͨΒ࠶ब৬͠Α͏
    ͍ͭͷ·ʹ͔ઈ๬ʹ׳Ε͍ͯͨ

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  36. ത࢜՝ఔग़ئࢿ֨৹ࠪ
    ࠶௅ઓ

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  37. ࣾ಺ͷ࣮੷ΛΦʔϓϯʹ
    ಛڐग़ئ
    લճͷ಺༰Λࠪಡ෇͖࿦จԽɾର֎ൃද
    ৽͍͠ผͷݚڀͷ࿨ӳͷ࿦จԽɾࠃࡍձ
    ٞ΍ݚڀձͰBDDFQU
    ΑΓৄࡉͳݚڀܭը

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  38. ݁Ռ

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  39. ߹֨
    ʢޱ಄ࢼ໰໔আʣ

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  40. Αͬ͠ʂʂʂ

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  41. ത࢜՝ఔೖֶऀબൈ
    ࢼݧ

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  42. ͪ͜Β͕ຊ൪
    ݚڀܭը
    ࿦จۀ੷
    খ࿦จͷචهࢼݧ
    50&*$
    ݚڀܭըͷϓϨθϯ
    ਺ेਓͷڭतɾ।ڭतɾߨࢣɾɾɾͷલ

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  43. ݁Ռ

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  44. ߹֨

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  45. Αͬ͠ʂʂʂʂʂʂ

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  46. ڭ܇̎
    ΍Γ͍ͨํ޲΁Ұา౿Έग़͠
    ͯΈΔ͜ͱ

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  47. ୈ̏ষ
    NSVCZͱͷग़ձ͍

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  48. Πϯλʔωοτج൫
    ٕज़ͷݚڀ

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  49. ઐ໳෼໺
    04ɾ.JEEMFXBSFͷηΩϡϦςΟɾϦιʔε؅ཧɾӡ༻ٕज़վɾੑೳɾେن໛Խ
    ֤छαʔόͷϦιʔε؅ཧɾΞΫηε੍ޚ
    8FCαʔόͷηΩϡϦςΟɾύϑΥʔϚϯεɾӡ༻ੑɾେن໛ɾߴूੵ
    8FCαʔόͷ։ൃࢧԉΠϯλʔϑΣΠε
    ,FSOFMɾϑΝΠϧγεςϜɾDHSPVQTɾ-JOVY$BQBCJMJUZɾηΩϡΞ04
    ϝʔϧྲྀྔͷબ୒త੍ݶ
    ࣍ੈ୅Πϯϑϥɾϓϩτίϧٕज़
    8FCαʔόͱ11
    ࣍ੈ୅)551ϓϩτίϧʢ41%:ɺ)551ɺ26*$ʣ
    5FTU%SJWFO*OGSBTUSVDUVSF
    *NNVUBCMF*OGSBTUSVDUVSF
    ωοτϫʔΫηΩϡϦςΟ
    σʔλϚΠχϯάʹΑΔύέοτղੳ
    มԽ఺ݕग़ʢ֎Ε஋ͱมԽ఺ͷݕ஌ΞϧΰϦζϜʣ

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  50. ߴूੵϚϧνςφϯτ؀ڥʹ͓͚Δߴ
    ੑೳ͔ͭॊೈʹݖݶ෼཭Մೳͳ8FC
    αʔόͷΞʔΩςΫνϟʹؔ͢Δݚڀ

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  51. ౜ಥʹNSVCZ

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  52. ೥݄̐ʹެ։
    ૊ࠐΈεΫϦϓτݴޠ
    ૊ࠐΈػثʹ૊ΈࠐΉ
    ಛʹݚڀͱ͸ؔ܎ͳ͔ͬͨ

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  53. ໘നͦ͏

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  54. ݚڀͷଉൈ͖ʹ
    دΓಓ

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  55. ಘҙͳ8FCαʔό
    ʹ૊Έࠐ΋͏

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  56. ͱΓ͋͑ͣ૊ΈࠐΜͰΈΑ͏
    $ݴޠʹ૊ΈࠐΊΔΒ͍͠
    "QBDIFͱ͔ʹ૊ΈࠐΉͱͲ͏ͳΔͷ͔ͳ
    3VCZͰ"QBDIF੍ޚͰ͖ͯศརʙ
    ໘നͦ͏ͳͷͰͱΓ࣮͋͑ͣ૷͠Α͏

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  57. NSVCZެ։ͷ
    ࣍ͷ೔ʹެ։

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  58. ҙ֎ͱ஫໨͞Εͨ
    ͋ʂ.BU[͞Μ͕πΠʔτͯ͘͠Εͨ
    ৭ʑͳਓ͕໘നͦ͏ͱݴͬͯ͘Εͨ
    ࣮૷ָ͔ͬͨ͠ͷͰͱΓ࣮͋͑ͣ૷
    ໘ന͍ͷͰຖ೔࣮૷
    සൟʹϒϩάͷεύΠϥϧ

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  59. ࿦จͰॻ͍ͯΈ·ͤ
    Μ͔ʁ

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  60. ͍͖ͳΓڭत͔Β%.
    ͼͬ͘Γͨ͠
    ָ͍͠ͷͰద౰ʹझຯͰ΍͍ͬͯͨ
    Ͱ΋࣮੷ͳΔͳΒخ͍͠ͷͰྃঝ

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  61. ݚڀͱͯ͠࠶ఆٛ

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  62. Կ͕༏Ε͍ͯΔ͔
    ݚڀऀࢹ఺
    NSVCZΛ࢖͍ͬͯΔ͔Β༏Ε͍ͯΔͷ͔ʁ
    ΞʔΩςΫνϟͷ؍఺Ͱ৽نੑɾ༏ҐੑΛఆٛ
    ͋͘·Ͱ࣮૷ͱͯ͠NSVCZΛ࢖ͬͨ

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  63. ͱ͸͍࣮͑૷΋ॏཁ
    ٕज़ऀࢹ఺
    NSVCZΛ࠾༻͢ΔϝϦοτ
    ࢖͍खͷ࢖͍΍͢͞
    ੜ࢈ੑͱੑೳͷόϥϯε
    ΤϯδχΞͷεΩϧͷ෯Λ૿΍͢ޮՌ

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  64. ֶज़ɾاۀ͔Β
    ೝΊΒΕΔ

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  65. 044΍NSVCZ΁ͷߩݙ
    ೥*054༏ल࿦จ৆
    ೥3VCZ1SJ[Fީิऀ
    ೥ϑΫΦΧ3VCZେ৆༏ल৆
    ೥೔ຊ044঑ྭ৆
    ೥৘ใॲཧֶձࢁԼه೦ݚڀ৆
    ೥3VCZ1SJ[F࠷ऴϊϛωʔτ
    ೥ϑΫΦΧ3VCZେ৆اۀ৆
    ೥ژ౎େֶ૯௕৆ʢֶ໰ʣͷީิऀʹਪન

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  66. دΓಓ͕ࣗ෼ͷಘҙ
    ෼໺ʹ

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  67. ڭ܇̏
    ڵຯͷ͋Δٕज़΁ͱدΓಓ
    ͯ͠ΈΔ͜ͱ

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  68. ୈ̐ষ
    ֶज़ݚڀͱ044։ൃ

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  69. Φʔϓϯʹ044։ൃ
    ͢Δ͜ͱ

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  70. Α͋͘Δ΍Γํ
    Φʔϓϯιʔειϑτ΢ΣΞ
    Φʔϓϯʹ։ൃ͢Δ΋ͷ
    ະख़ͳঢ়ଶ͔Βެ։
    ύονΛ౰ͯଓ͚ͯΫΦϦςΟΛ্͛Δ
    ਐḿ΍ωλ΋࣮૷΋Φʔϓϯʹݟ͑Δ

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  71. Φʔϓϯʹݚڀ͢Δ
    ͜ͱ

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  72. ࣮͸೉͍͠ʢ৔߹͕ଟ͍ʣ
    ͦ͏͍͏΍Γํ͸ಛघ
    ࿦จʹॻ͘಺༰͸ࣄલʹެ։͠ͳ͍
    ݚڀͷωλ΍ਐḿΛެ։͠ͳ͍
    جຊతʹ͸࿦จʹ·ͱΊͯެ։

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  73. Ͱ΋๻͸044։ൃ
    ͷΑ͏ʹݚڀΛͨ͠

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  74. ൷൑Λड͚ͨ
    ݚڀ͸ͦ͏͍͏΍ΓํΛ͠ͳ͍
    ࿦จʹ΋ݚڀʹ΋ͳΒͳ͍Αʁ
    ॏཁͳωλ΍ਐḿΛϒϩάʹॻ͘ͳ
    ΜͯԿΛߟ͍͑ͯΔͷ͔ʁ
    ࿦จԽͷલʹϒϩάʹॻ͘ͱ࿦จʹ
    ͳΒͳ͍͔΋Αʁ

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  75. ؒҧͬͨࣄ͸͍ͯ͠ͳ͍
    ΍Γ͍ͨΑ͏ʹ΍Δ

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  76. ͱࢥ͍ͭͭ΋
    ෆ҆ͩͬͨ͠΋΍΋΍͍ͯͨ͠
    Φʔϓϯʹઐ໳෼໺Λݚڀ͢ΔͨΊ
    ʹ৭ʑࣺͯͯ͜͜ʹ͖ͨ
    ͦΕ͕Ͱ͖ͳ͍ͷ͔ʁ
    ͳΜͷͨΊʹ͜͜ʹ͖ͨͷ͔ʁ

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  77. ڭतͷݴ༿

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  78. ੲͷ΍ΓํʹनΘΕͳͯ͘ྑ͍Ͱ͢ɻ
    দຊ͞Μ͕ྑ͍ͱࢥ͏΍ΓํͰ޷͖ͳ
    Α͏ʹ΍ͬͯԼ͍͞ɻ
    ࠓͷ΍Γํɺྑ͍ͱࢥ͍·͢Αɻ

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  79. ٹΘΕͨ
    ໎͍͕ফ͑ͨ
    Φʔϓϯʹݚڀɾ։ൃ͕Ͱ͖Δ
    ΍Γ͍ͨࣄ͕Ͱ͖Δ

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  80. ੯͠Έͳٕ͘ज़Λެ։

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  81. ͱʹ͔͘Ξ΢τϓοτ
    044։ൃ΋ຖ೔ͷΑ͏ʹ΍ͬͨ
    ϒϩά΋୔ࢁॻ͍ͨ
    ֶज़ɾاۀ໰ΘͣݚڀൃදΛͨ͠
    ࿦จ΋͔͍ͨ
    ঃʑʹ஌ͬͯ΋Β͑ΔΑ͏ʹͳͬͨ

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  82. ϑΟʔυόοΫͷத
    Ͱ੒௕

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  83. ୔ࢁϑΟʔυόοΫΛಘΒΕͨ
    ஶ໊ͳٕज़ऀ͕৘ใ֦ࢄͯ͘͠Εͨ
    ωΨςΟϒͳίϝϯτ΋͋ͬͨ
    ͦΕΛٕज़Ͱݟฦ͢Α͏ʹߟ͑ͨ
    ߨԋ΋༠ΘΕΔΑ͏ʹͳͬͨ
    ֶज़ɾاۀͰͷධՁʹܨ͕͍ͬͯͬͨ

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  84. ੈͷதͰͷࣗ෼ͷ
    ཱͪҐஔΛ஌Δ

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  85. ੲ͸ԕ͍ଘࡏͩͬͨஶ໊ਓ
    ͍ͭͷ·ʹ͔஌Γ߹͍ʹͳ͍ͬͯͨ
    ҰॹʹτʔΫηογϣϯΛ͍ͯͨ͠
    Ұॹʹ044։ൃΛͯٞ͠࿦΋͢Δ
    ڧ͍ٕज़ऀʹ΋·Εͯڧ͘ͳ͍ͬͯ͘
    ৘ใެ։͢Δఔʹ৘ใ͕ࣗ෼ʹू·Δ

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  86. ݟ͑ͳ͔ͬͨ௖্

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  87. ௖্͕ݟ͑࢝Ίͨ
    ࣗ෼ͷઐ໳෼໺ͰͷཱͪҐஔ
    τοϓϨϕϧͷٕज़͸Ͳ͔͜
    ԿΛ΍Ε͹ḷΓ͚ͭΔ͔
    ࣗ෼ͷಘҙ෼໺ͰੈքҰΛ໨ࢦ͢
    ເͰ͸ແ͍

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  88. ڭ܇̐
    ಘٕͨज़Λެ։ͯ͠ΈΔ͜ͱ

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  89. ͭͷڭ܇Λಘͨ

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  90. ̐ͭͷڭ܇
    ʢଟগͷࠔ೉͕༧૝͞Εͨͱͯ͠΋ʣ
    ޷͖ͳٕज़Λ௥ٻͯ͠ΈΔ͜ͱ
    ΍Γ͍ͨํ޲΁Ұา౿Έग़ͯ͠ΈΔ͜ͱ
    ڵຯͷ͋Δٕज़΁ͱدΓಓΛͯ͠ΈΔ͜ͱ
    ಘٕͨज़Λެ։ͯ͠ΈΔ͜ͱ

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  91. ͍͔ͭͦΕΒ͕ࣗΒͷٕज़ྗ
    ͱͯ͠ܨ͕ͬͯ͘Δ

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  92. ࠷ޙʹ

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  93. ͨͬͨͻͱͭͷڭ܇

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  94. ̐ͭͷڭ܇ΛಘΔʹࢸͬͨ
    ͨͬͨͻͱͭͷڭ܇

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  95. ࣗ෼Λ৴͡Δ͜ͱ

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