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Enterprise Messaging Workflows

Enterprise Messaging Workflows

Presented at Jazoon Tech Days Fall 2017 in Zurich Switzerland

Mike Brevoort

October 27, 2017
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  1. Enterprise Chatbots
    Mike Brevoort
    Jazoon Tech Days
    Zurich !
    October 27,2017

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  2. tl;dr;
    Don’t write chatbots, build
    messaging workflows

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  3. @mbrevoort

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  4. 4
    Everything we do starts by blending the
    sciences with the humanities -
    the robots with the pencils -
    the programmers with the designers.

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  5. 5
    [Sunsetting end of 2017]

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  6. https://missions.ai

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  7. [story work 100 years
    ago]

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  20. Not very extensible "

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  21. Every company is different

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  22. Every team is different

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  23. Every one is different

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  24. “We realized that the true problem, the
    true difficulty, and where the greatest
    potential is – is building the machine
    that makes the machine. In other
    words, it’s building the factory. I’m
    really thinking of the factory like a
    product.
    - Elon Musk

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  26. How?

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  27. Let’s build it!? First things first

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  28. Let’s build it!? First things first
    • Mobile?
    • iOS ? Android?
    • Web?
    • Responsive?
    • Realtime?
    • Push notifications
    • Authentication?
    • Security
    • Behind the firewall?
    • What’s that?
    • Infrastructure
    • Who owns this?

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  29. Team Messaging

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  30. Anyone
    Connected
    Anywhere
    Any device
    Context
    Data
    Systems

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  31. People
    Operating System

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  32. Platform

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  41. Bot Users

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  42. Bot Users
    Slash
    Commands

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  44. 34

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  45. 34

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  46. 34

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  47. 1
    One moment
    you’re cute
    and fun…

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  48. 1
    The next
    moment,
    you’re an
    idiot

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  49. Consider the state of
    the art

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  52. These are not
    the bots you’re
    looking for.

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  53. Messaging Apps

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  54. Messaging Apps
    Integrations

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  55. Messaging Apps
    Integrations
    Features

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  56. Messaging Apps
    Integrations
    Features
    Experiences

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  57. Messaging Apps
    Integrations
    Features
    Experiences
    Workflows

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  58. Notifications

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  59. Notifications

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  60. #

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  61. Notifications

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  62. Notifications

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  63. Actionable Notifications

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  64. #

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  65. Forms

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  67. Benedict Aji • https://www.youtube.com/watch?v=YD7VxUl3M_o&feature=share

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  68. Benedict Aji • https://www.youtube.com/watch?v=YD7VxUl3M_o&feature=share

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  69. Classification

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  70. Classification

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  71. Intelligent Notifications

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  72. Intelligent Notifications

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  73. People Classification

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  74. Photo “mention” notification

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  75. #

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  77. @mbrevoort
    Missions.ai

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