Enterprise Messaging Workflows

Presented at Jazoon Tech Days Fall 2017 in Zurich Switzerland

Transcript

1. Enterprise Chatbots
   Mike Brevoort
   Jazoon Tech Days
   Zurich !
   October 27,2017
   

   View Slide

2. tl;dr;
   Don’t write chatbots, build
   messaging workflows
   

   View Slide

3. @mbrevoort
   

   View Slide

4. 4
   Everything we do starts by blending the
   sciences with the humanities -
   the robots with the pencils -
   the programmers with the designers.
   

   View Slide

5. 5
   [Sunsetting end of 2017]
   

   View Slide

6. https://missions.ai
   

   View Slide

7. [story work 100 years
   ago]
   

   View Slide

8. View Slide

9. View Slide

10. View Slide

11. View Slide

12. View Slide

13. View Slide

14. View Slide

15. View Slide

16. View Slide

17. View Slide

18. View Slide

19. View Slide

20. Not very extensible "
    

    View Slide

21. Every company is different
    

    View Slide

22. Every team is different
    

    View Slide

23. Every one is different
    

    View Slide

24. “We realized that the true problem, the
    true difficulty, and where the greatest
    potential is – is building the machine
    that makes the machine. In other
    words, it’s building the factory. I’m
    really thinking of the factory like a
    product.
    - Elon Musk
    

    View Slide

25. View Slide

26. How?
    

    View Slide

27. Let’s build it!? First things first
    

    View Slide

28. Let’s build it!? First things first
    • Mobile?
    • iOS ? Android?
    • Web?
    • Responsive?
    • Realtime?
    • Push notifications
    • Authentication?
    • Security
    • Behind the firewall?
    • What’s that?
    • Infrastructure
    • Who owns this?
    

    View Slide

29. Team Messaging
    

    View Slide

30. Anyone
    Connected
    Anywhere
    Any device
    Context
    Data
    Systems
    

    View Slide

31. People
    Operating System
    

    View Slide

32. Platform
    

    View Slide

33. View Slide

34. View Slide

35. View Slide

36. View Slide

37. View Slide

38. View Slide

39. View Slide

40. View Slide

41. Bot Users
    

    View Slide

42. Bot Users
    Slash
    Commands
    

    View Slide

43. View Slide

44. View Slide

45. View Slide

46. View Slide

47. 1
    One moment
    you’re cute
    and fun…
    

    View Slide

48. 1
    The next
    moment,
    you’re an
    idiot
    

    View Slide

49. Consider the state of
    the art
    

    View Slide

50. View Slide

51. View Slide

52. These are not
    the bots you’re
    looking for.
    

    View Slide

53. Messaging Apps
    

    View Slide

54. Messaging Apps
    Integrations
    

    View Slide

55. Messaging Apps
    Integrations
    Features
    

    View Slide

56. Messaging Apps
    Integrations
    Features
    Experiences
    

    View Slide

57. Messaging Apps
    Integrations
    Features
    Experiences
    Workflows
    

    View Slide

58. Notifications
    

    View Slide

59. Notifications
    

    View Slide

60. #
    

    View Slide

61. Notifications
    

    View Slide

62. Notifications
    

    View Slide

63. Actionable Notifications
    

    View Slide

64. #
    

    View Slide

65. Forms
    

    View Slide

66. View Slide

67. Benedict Aji • https://www.youtube.com/watch?v=YD7VxUl3M_o&feature=share
    

    View Slide

68. Benedict Aji • https://www.youtube.com/watch?v=YD7VxUl3M_o&feature=share
    

    View Slide

69. Classification
    

    View Slide

70. Classification
    

    View Slide

71. Intelligent Notifications
    

    View Slide

72. Intelligent Notifications
    

    View Slide

73. People Classification
    

    View Slide

74. Photo “mention” notification
    

    View Slide

75. #
    

    View Slide

76. View Slide

77. @mbrevoort
    Missions.ai
    

    View Slide