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Customers First
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MelissaMcInndoe
April 24, 2023
Storyboards
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350
Customers First
A live action study from an employee 90's training video.
MelissaMcInndoe
April 24, 2023
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Transcript
Scene 1 Duration 02:00 Panel 1 Duration 01:00 Dialog TRAINER:
"Very good, everyone. customers first Page 1/23
Scene 1 Duration 02:00 Panel 2 Duration 01:00 Dialog TRAINER:
"Now, how about that customer who unknowlingly makes a mistake?" customers first Page 2/23
Scene 2 Duration 11:03 Panel 1 Duration 01:00 customers first
Page 3/23
Scene 2 Duration 11:03 Panel 2 Duration 01:00 customers first
Page 4/23
Scene 2 Duration 11:03 Panel 3 Duration 01:00 Dialog CLERK:
Hey Mister, Not so fast. customers first Page 5/23
Scene 2 Duration 11:03 Panel 4 Duration 01:00 Dialog MAN:
"What's wrong?" customers first Page 6/23
Scene 2 Duration 11:03 Panel 5 Duration 01:00 Dialog CLERK:
You see the sign? customers first Page 7/23
Scene 2 Duration 11:03 Panel 6 Duration 01:00 Dialog MAN:
So what? customers first Page 8/23
Scene 2 Duration 11:03 Panel 7 Duration 01:00 Dialog CLERK:
Well can you read it? customers first Page 9/23
Scene 2 Duration 11:03 Panel 8 Duration 01:00 Dialog CLERK:
You're not allowed in this lane. customers first Page 10/23
Scene 2 Duration 11:03 Panel 9 Duration 01:00 Dialog It's
10 items, customers first Page 11/23
Scene 2 Duration 11:03 Panel 10 Duration 01:00 Dialog Or
customers first Page 12/23
Scene 2 Duration 11:03 Panel 11 Duration 01:03 Dialog LESS!
customers first Page 13/23
Scene 3 Duration 09:05 Panel 1 Duration 01:00 Dialog TRAINER
(voice over): "Let's put the customer first. Now here's how to handle it." customers first Page 14/23
Scene 3 Duration 09:05 Panel 2 Duration 01:00 Dialog CLERK:
Excuse me sir. Did you know that this is a lane for 10 items or less? customers first Page 15/23
Scene 3 Duration 09:05 Panel 3 Duration 01:00 Dialog MAN:
Well, no I'm sorry. customers first Page 16/23
Scene 3 Duration 09:05 Panel 4 Duration 01:00 Dialog MAN:
..I didn't realize that. CLERK: I'll check you through. customers first Page 17/23
Scene 3 Duration 09:05 Panel 5 Duration 01:00 Dialog CLERK:
But next time, as a convienience to those in line behind you, customers first Page 18/23
Scene 3 Duration 09:05 Panel 6 Duration 01:00 Dialog CLERK:
Please remember that the express lane is for people with 10 utems or less. customers first Page 19/23
Scene 3 Duration 09:05 Panel 7 Duration 01:00 Dialog MAN:
Next time I'll remember. Thank you. customers first Page 20/23
Scene 3 Duration 09:05 Panel 8 Duration 01:05 Dialog CLERK:
Ok, thanks. customers first Page 21/23
Scene 3 Duration 09:05 Panel 9 Duration 01:00 Dialog TRAINER:
A smile can help a lot when handeling tough customers. customers first Page 22/23