Customers First

A live action study from an employee 90's training video.

Transcript

1. Scene 1 Duration 02:00 Panel 1 Duration 01:00 Dialog TRAINER: "Very good, everyone. customers first Page 1/23
2. Scene 1 Duration 02:00 Panel 2 Duration 01:00 Dialog TRAINER: "Now, how about that customer who unknowlingly makes a mistake?" customers first Page 2/23
3. Scene 2 Duration 11:03 Panel 1 Duration 01:00 customers first Page 3/23
4. Scene 2 Duration 11:03 Panel 2 Duration 01:00 customers first Page 4/23
5. Scene 2 Duration 11:03 Panel 3 Duration 01:00 Dialog CLERK: Hey Mister, Not so fast. customers first Page 5/23
6. Scene 2 Duration 11:03 Panel 4 Duration 01:00 Dialog MAN: "What's wrong?" customers first Page 6/23
7. Scene 2 Duration 11:03 Panel 5 Duration 01:00 Dialog CLERK: You see the sign? customers first Page 7/23
8. Scene 2 Duration 11:03 Panel 6 Duration 01:00 Dialog MAN: So what? customers first Page 8/23
9. Scene 2 Duration 11:03 Panel 7 Duration 01:00 Dialog CLERK: Well can you read it? customers first Page 9/23
10. Scene 2 Duration 11:03 Panel 8 Duration 01:00 Dialog CLERK: You're not allowed in this lane. customers first Page 10/23
11. Scene 2 Duration 11:03 Panel 9 Duration 01:00 Dialog It's 10 items, customers first Page 11/23
12. Scene 2 Duration 11:03 Panel 10 Duration 01:00 Dialog Or customers first Page 12/23
13. Scene 2 Duration 11:03 Panel 11 Duration 01:03 Dialog LESS! customers first Page 13/23
14. Scene 3 Duration 09:05 Panel 1 Duration 01:00 Dialog TRAINER (voice over): "Let's put the customer first. Now here's how to handle it." customers first Page 14/23
15. Scene 3 Duration 09:05 Panel 2 Duration 01:00 Dialog CLERK: Excuse me sir. Did you know that this is a lane for 10 items or less? customers first Page 15/23
16. Scene 3 Duration 09:05 Panel 3 Duration 01:00 Dialog MAN: Well, no I'm sorry. customers first Page 16/23
17. Scene 3 Duration 09:05 Panel 4 Duration 01:00 Dialog MAN: ..I didn't realize that. CLERK: I'll check you through. customers first Page 17/23
18. Scene 3 Duration 09:05 Panel 5 Duration 01:00 Dialog CLERK: But next time, as a convienience to those in line behind you, customers first Page 18/23
19. Scene 3 Duration 09:05 Panel 6 Duration 01:00 Dialog CLERK: Please remember that the express lane is for people with 10 utems or less. customers first Page 19/23
20. Scene 3 Duration 09:05 Panel 7 Duration 01:00 Dialog MAN: Next time I'll remember. Thank you. customers first Page 20/23
21. Scene 3 Duration 09:05 Panel 8 Duration 01:05 Dialog CLERK: Ok, thanks. customers first Page 21/23
22. Scene 3 Duration 09:05 Panel 9 Duration 01:00 Dialog TRAINER: A smile can help a lot when handeling tough customers. customers first Page 22/23