Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Customers First
Search
MelissaMcInndoe
April 24, 2023
Storyboards
0
350
Customers First
A live action study from an employee 90's training video.
MelissaMcInndoe
April 24, 2023
Tweet
Share
More Decks by MelissaMcInndoe
See All by MelissaMcInndoe
WaterSlide World Commercial
melissamcindoe
0
350
Spacegirl Beat Boards
melissamcindoe
0
11k
My Little Pony- "Amazing Race" rough
melissamcindoe
0
10k
Saturday chores
melissamcindoe
0
38
Saturday Chores rough draft
melissamcindoe
0
11k
Other Decks in Storyboards
See All in Storyboards
Halloween transformation
aj_c0mics
0
140
Percy Jackson and the Olympians: The Lightning Thief
sophieludes
0
160
Tea Leaves Last (Sequence I)
lynnhjpark
0
240
Raiders of the Lost Ark - Reboarded
mayatellez
0
110
The Witch Awakens
biancarad
0
200
Septeni Group Philosophy Deck
septenigroup
0
990
"Little Conductor"- Story beat challenge
jorge_02
0
230
"Lobster & Lawbster" Storyboards (Internal Pitch)
yaronfarkash
1
100
Shopping Spree
marlenesantos
1
350
Darren the Foodie
khoart
PRO
0
490
Sneaks
christineduchung
PRO
0
110
Nemesis
kennaelliott
0
430
Featured
See All Featured
Designing for humans not robots
tammielis
253
25k
GraphQLの誤解/rethinking-graphql
sonatard
71
11k
The World Runs on Bad Software
bkeepers
PRO
70
11k
The Art of Delivering Value - GDevCon NA Keynote
reverentgeek
15
1.6k
Building a Modern Day E-commerce SEO Strategy
aleyda
42
7.4k
How to Ace a Technical Interview
jacobian
278
23k
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
stephaniewalter
283
13k
[RailsConf 2023] Rails as a piece of cake
palkan
55
5.7k
Building Better People: How to give real-time feedback that sticks.
wjessup
367
19k
Speed Design
sergeychernyshev
32
1k
VelocityConf: Rendering Performance Case Studies
addyosmani
332
24k
Refactoring Trust on Your Teams (GOTO; Chicago 2020)
rmw
34
3.1k
Transcript
Scene 1 Duration 02:00 Panel 1 Duration 01:00 Dialog TRAINER:
"Very good, everyone. customers first Page 1/23
Scene 1 Duration 02:00 Panel 2 Duration 01:00 Dialog TRAINER:
"Now, how about that customer who unknowlingly makes a mistake?" customers first Page 2/23
Scene 2 Duration 11:03 Panel 1 Duration 01:00 customers first
Page 3/23
Scene 2 Duration 11:03 Panel 2 Duration 01:00 customers first
Page 4/23
Scene 2 Duration 11:03 Panel 3 Duration 01:00 Dialog CLERK:
Hey Mister, Not so fast. customers first Page 5/23
Scene 2 Duration 11:03 Panel 4 Duration 01:00 Dialog MAN:
"What's wrong?" customers first Page 6/23
Scene 2 Duration 11:03 Panel 5 Duration 01:00 Dialog CLERK:
You see the sign? customers first Page 7/23
Scene 2 Duration 11:03 Panel 6 Duration 01:00 Dialog MAN:
So what? customers first Page 8/23
Scene 2 Duration 11:03 Panel 7 Duration 01:00 Dialog CLERK:
Well can you read it? customers first Page 9/23
Scene 2 Duration 11:03 Panel 8 Duration 01:00 Dialog CLERK:
You're not allowed in this lane. customers first Page 10/23
Scene 2 Duration 11:03 Panel 9 Duration 01:00 Dialog It's
10 items, customers first Page 11/23
Scene 2 Duration 11:03 Panel 10 Duration 01:00 Dialog Or
customers first Page 12/23
Scene 2 Duration 11:03 Panel 11 Duration 01:03 Dialog LESS!
customers first Page 13/23
Scene 3 Duration 09:05 Panel 1 Duration 01:00 Dialog TRAINER
(voice over): "Let's put the customer first. Now here's how to handle it." customers first Page 14/23
Scene 3 Duration 09:05 Panel 2 Duration 01:00 Dialog CLERK:
Excuse me sir. Did you know that this is a lane for 10 items or less? customers first Page 15/23
Scene 3 Duration 09:05 Panel 3 Duration 01:00 Dialog MAN:
Well, no I'm sorry. customers first Page 16/23
Scene 3 Duration 09:05 Panel 4 Duration 01:00 Dialog MAN:
..I didn't realize that. CLERK: I'll check you through. customers first Page 17/23
Scene 3 Duration 09:05 Panel 5 Duration 01:00 Dialog CLERK:
But next time, as a convienience to those in line behind you, customers first Page 18/23
Scene 3 Duration 09:05 Panel 6 Duration 01:00 Dialog CLERK:
Please remember that the express lane is for people with 10 utems or less. customers first Page 19/23
Scene 3 Duration 09:05 Panel 7 Duration 01:00 Dialog MAN:
Next time I'll remember. Thank you. customers first Page 20/23
Scene 3 Duration 09:05 Panel 8 Duration 01:05 Dialog CLERK:
Ok, thanks. customers first Page 21/23
Scene 3 Duration 09:05 Panel 9 Duration 01:00 Dialog TRAINER:
A smile can help a lot when handeling tough customers. customers first Page 22/23