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250220_OSC_Tokyo_LEADING-QUALITYから考えるソフトウェア品質とビ...
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mkwrd
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February 21, 2025
Programming
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150
250220_OSC_Tokyo_LEADING-QUALITYから考えるソフトウェア品質とビジネス価値 /240220_OSC_Tokyo_Software_Quality_and_Business_Value_Based_on_LEADING_QUALITY
オープンソースカンファレンス2025Tokyo春で登壇した資料です。
書籍『LEADING QUALITY』をもとにソフトウェア品質とビジネス価値を考えます。
Written in Japanese
mkwrd
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February 21, 2025
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Transcript
ʰLEADING QUALITYʱ͔Βߟ͑Δ ιϑτΣΞ࣭ͱϏδωεՁ Masanori Kawarada, 2025-02-20, 45 min, OSC Tokyo
@mkwrd ༏ΕͨϦʔμʔɺ͍͔ʹͯ͠ ߴ࣭ͷιϑτΣΞΛఏڙ͠ɺΛՃͤ͞Δ͔
͜ͷηογϣϯɺ 2024͔Β֤ͷOSCΛసઓͯ͠Β͍͍͍ͤͯͨͩͯΔ ͨͿΜOSCਵҰͷඇςοΫܥొஃͰ͢ʂ ͪΐͬͱͣͭߋ৽Λ͔͚͍ͯ·͢ɻ ͝ظʹఴ͑ͳ͔ͬͨΒ͝ΊΜͳ͍͞ʂ @mkwrd ʰLEADING QUALITYʱ͔Βߟ͑Δ ιϑτΣΞ࣭ͱϏδωεՁ
ʮΞΠςΟʔΛར׆༻ͨ͠Ϗδωεʯͷੈք؍ͩ͊ʔʂ @mkwrd ʻΩʔϫʔυʼ ʰLEADING QUALITYʱɺ࣭ɺϏδωεɺՁɺϨουΦʔγϟϯɺ ࣭ͷఆٛˍΧςΰϦྨɺʰβɾΰʔϧʱɺձࣾͷඪɺ ΰʔϧσϯαʔΫϧɺΰʔϧσϯαʔΫϧࣗݾվɺϝτϦΫεɺ ʰϦʔϯɾελʔτΞοϓʱɺاۀͷࢦඪɺจԽɺ࣭จԽɺ
ઓུɺ࣭φϥςΟϒɺ࣭จԽৢͷαΠΫϧ ʰLEADING QUALITYʱ͔Βߟ͑Δ ιϑτΣΞ࣭ͱϏδωεՁ
ࣗݾհ @mkwrd ʻग़ͱ৬ྺ֓ཁʼ ਆಸݝਇࢢग़ɺ19882݄15ੜ·Εɺਫළ࠲ɻ SESاۀͷ։ൃΤϯδχΞͱͯ͠ΩϟϦΞΛ࢝Ίͯ 2ࣾͰQAΤϯδχΞʹస৬ɻιϑτΣΞ࣭ ΞδϟΠϧ։ൃͷܦݧΛੵΈɺ3͔ࣾΒࣄۀձࣾɻ ຊۀגࣜձࣾάϩʔϏεQAνʔϜγχΞΤϯδχΞɻ ༁ॻʹʰLEADING
QUALITYʱʢ2023ʣͳͲ͕͋Δɻ ʻֶྺʼ •άϩʔϏεܦӦେֶӃʢ2022ʣमྃʢMBAʣ •໌࣏େֶ࣏ܦࡁֶ෦ʢ2011ʣଔۀ ʻࢿ֨ʼ •ISTQB-ALTM ʢςετϚωʔδϟʔʣ •Scrum.org PSM-I ʢεΫϥϜϚελʔʣ •TOEIC L&R Score 880 ʻझຯʼ •ςχε •ΫϧϚ •ΠεΩʔ ՏݪాయʢMasanori KawaradaʣMark Ward
͜ͷηογϣϯͷԼෑ͖ʹͨ͠ ༁ॻ੶ʰLEADING QUALITYʱ ͥͻΑΖ͓͘͠Ͷ͕͍͠·͢ɻ ࢴͰిࢠͰ͓͖ͳํͰʂ ࣭ܦӦ՝Ͱ͋ΓɺͲ͏ѻ͏͔͕ॻ͍ͯ͋ΔຊͰ͢ɻ @mkwrd
@mkwrd ຊॻͷՁ • ιϑτΣΞ࣭Ϗδωεͷ൱Λࠨӈ͢ΔܦӦ՝Ͱ͋Γɺ ςοΫͱϏδωεͷ֞ࠜΛ͑ͯऔΓΉ͖ͱ׃ഁ • ʮ࣭ͷେ͞Λ͍͔ʹ৫ʹΊɺ࣭จԽΛৢ͢Δ͔ʯΛ 2ʹΘͨΓूΊͨࣄྫΠϯλϏϡʔΛݩʹղઆ • ٕज़ॻͱ͍͏ΑΓɺٕज़ྖҬʹޫΛͯͨϏδωεॻ
‣ ʮ໌֬ͳϏδϣϯ͕ͳͯ͘ɺͲΜͳઓུΛཱͯΑ͏ͱͷͷʹཱͨͳ͍ɻʯ ͜Ε·Ͱຊʹແ͔ͬͨλΠϓͷॻ੶Ͱ͢ ༁ऀ͕ͩ͜ΘͬͨϙΠϯτ • ༁͘͘͞ͳ͍ಡΈ͍͢จষ • ͔Ώ͍ͱ͜Ζʹख͕ಧ͘༁ • ͞ΒͳΔௐࠪɾݚڀʹཱͭ๛ͳࢀߟࢿྉʢ2 to 10ʣ
ιϑτΣΞ࣭ܦӦ՝Ͱ͢ɻ ʮ࣭େࣄͩʯͱ୭͕ݴ͏தͰ ࣭ͦͦͱͳΜͳͷ͔ ୭͕Ͳ͏औΓΜͰ͍͘ͷ͔ ୭͕Ͳ͏ࣾΛר͖ࠐΜͰ͍͘ͷ͔ ୭͕Ͳ͏৫ͱࣄۀͷʹͭͳ͍͛ͯ͘ͷ͔ ͦͯ͠ϦʔμʔʹԿ͕ٻΊΒΕΔͷ͔ ʜʜͳͲ͕ޠΒΕ͍ͯ·͢ɻ Ӭ͘ಡ·ΕΔॻ੶ʹͳΕͱࢥ͍·͢ɻ ΑΖ͓͘͠ئ͍͠·͢ʂ
@mkwrd
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ຊͷτϐοΫ
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ୈ1ষ͔ΒࢀΓ·͠ΐ͏
Ϗδωε ࠓͷͷओͭ ࣭ @mkwrd
Ϗδωε ࠓͷͷओͭ ࣭ @mkwrd
@mkwrd ݱͷϏδωεڥΛগ͠ߟ͑ͯΈΔ ϒϧʔΦʔγϟϯ ϨουΦʔγϟϯ
@mkwrd ੈͷதʹͳ͍ϓϩμΫτΛϩʔϯνͨ͠ʂ ϒϧʔΦʔγϟϯ
@mkwrd ॱௐʹ͍ͯ͠Δʂ ϒϧʔΦʔγϟϯ
@mkwrd ϥΠόϧاۀ͕ݱΕͨʂ ϒϧʔΦʔγϟϯ
@mkwrd ͋Εɺ΄΅ಉ͡ػೳɺՁ֨গ͍҆ͧ͠ʁ ϒϧʔΦʔγϟϯʁ େखاۀͷϥΠόϧಉ͡*%Ͱ͑Δͧʁ
@mkwrd Ͱϋʔυͳڝ૪ڥʹͳͬͯ͠·ͬͨʂ ϨουΦʔγϟϯ ➡ٕज़తɾαʔϏεతʹ ɹ͙͢ΕͨઌۦऀͰ ɹ҆ॅͰ͖ͳ͍ੈքͰ ɹ͜ͷઌੜ͖ͷ͜Δʹʁ w ࢢʹʑͷྨࣅ w
ސ٬͍ͭͰΓସ͑Մೳ w ͍ʹ͚͘ΕΞϯΠϯετʔϧ
Ϗδωε ࠓͷͷओͭ ࣭ @mkwrd
@mkwrd ࣭ͱԿ͔ɾɿ࣭Λఆٛͨ͠ͻͱͨͪ Philip B. Crosby, 1979 William E. Deming,1950 Gerald
M. Weinberg,1994 James Martin, 1994 Joseph M. Juran, 1998 Robert L. Glass, 1998 Roger S. Pressman, 2005 ੴ֜ɾ1981 ङل໌ɾ1984 ൧௩ӻޭɾ2009 ISO 9000:2015 ISO/IEC 25000:2014 IEC 60300-1 Ed. 3.0:2014 JIS Z 8115:2019
@mkwrd ࣭ͱԿ͔ɾɿཧղͦ͢͠͏ͳͭ ࣭ɺ͋Δ࣌ͰɺͦΕ͕ͱͳΔ ୭͔ʹͱͬͯͷՁͰ͋Δɻ Quality is value to some person,
at some time, who matters. ϚΠέϧɾϘϧτϯ Michael Bolton * Revised the Words from Gerald Weinberg
@mkwrd ࣭ͱԿ͔ɾɿ4VCKFDUJWFͱ3FMBUJWF ࣭ओ؍తͳͷͰ͋Δɻ ͦͷ࣌ͰϓϩμΫτΛͬ ͍ͯΔਓ͕ܾΊΔͷɻ Quality is subjective; it's determined
by whoever is using the product at the time. ࣭૬ରతͳͷͰ͋Δɻ ࣌ؒͷܦաͱͱʹมԽ͢Δɻ Quality is relative; it changes over time.
࣭ͱԿ͔ɾɿ1?2VBMJUZʢάϩʔϏεʣ Process Product ϓϩηε࣭ ϓϩμΫτ࣭ ࣭จԽ ࣭ઓུ ϐʔϓϧ࣭ • ਓࡐҭɾೳྗ։ൃ
• νʔϜϏϧσΟϯά • ࠾༻ɾධՁ ͳͲ ্ࢪࡦ • ։ൃϓϩηεվળ • తͷઢ߹Θͤ • ଞ෦ॺͱͷ࿈ܞ ͳͲ ্ࢪࡦ • ςετ • ސ٬ϑΟʔυόοΫ • UXվળ ͳͲ ্ࢪࡦ People Dev QA etc.
@mkwrd ࣭ͱԿ͔ɾɿ࣭࢜ࢁʢϩάϥεࣾʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ P^3 Quality [piː kjúːb]
ͷݴ༿ʴЋ
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ͳΜͷ͔ͩͬͨͱ͍͏ͱ……ʁ ࣭ͷʹ ͔ܽͤͳ͍
ͣͷ ʮΞϨʯʁ
@mkwrd ͓ؾ͖ͮͰ͠ΐ͏͔ 全然テストの話をしていないことに……。 ͦ͏ɺ͍ͯ͠ͳ͍ͷͰ͢……ɻ
@mkwrd ΅͘ͷҙࣝ ςετ ্࣭ࢪࡦ ςετ্࣭ࢪࡦͷத֩ʂ Ͱɺ࣭͕ߴ͍ͱ w ސ٬ʹͱͬͯ w Ϗδωεʹͱͬͯ
ͳʹ͕͏Ε͍͠ͷ͔ʁ ࣭Λ্͛ΔͨΊͷ औΓΈ ςετҎ֎ʹ͋Δ ࣭ͱϏδωεͷ ઢ߹Θͤ Ͳ͏Δͷ͔ʁ
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ୈ2ষʹࢀΓ·͠ΐ͏
@mkwrd ಡΜͩ͜ͱ͋Δํɺ͍Βͬ͠Ό͍·͔͢ʁ ΤϦϠϑɾΰʔϧυϥοτʢ2014ʣʰβɾΰʔϧ ίϛοΫ൛ʱ ʢμΠϠϞϯυࣾʣ
ձࣾͷඪ ͳΜͰ͠ΐ͏͔ʁ @mkwrd ͲΜͳձࣾͰಉ͡Β͍͠Ͱ͢Αɻ ΤϦϠϑɾΰʔϧυϥοτʢ2014ʣʰβɾΰʔϧ ίϛοΫ൛ʱ ʢμΠϠϞϯυࣾʣ
@mkwrd ΜͩಏͰͦ͜·Ͱݴ͍ΔͷͲ͏͔ͱࢥ͏ɻ ΤϦϠϑɾΰʔϧυϥοτʢ2014ʣʰβɾΰʔϧ ίϛοΫ൛ʱ ʢμΠϠϞϯυࣾʣ
@mkwrd ΰʔϧσϯɾαʔΫϧʢMarkվʣͰਂ۷ΓΛͯ͠Έ·͢ɻ Why How What How-to Λ௨ͯ͡ Λ։ൃɾൢചͯ͠ Λ࣮ݱͯ͠ ͓ۚΛṶ͚Δ͜ͱ
.77ɾاۀཧ೦ͱ͍͏Ձج४ ސ٬ʹબΕΔϓϩμΫταʔϏε ͍Ζ͍ΖͳΓํɾϓϥΫςΟε ະདྷ χʔζ
ܦӦͱݱͷࢦ͢ͷͷဃ @mkwrd ܦӦ ݱ ࢦඪ ࢦඪ ࢦඪ ࢦඪ νʔϜ νʔϜ
νʔϜ νʔϜ ࢦඪ νʔϜ શࣾඪ ෦ඪ ෦ඪ ܦӦ݁Ռϕʔε ݱ࡞ۀϕʔε ܦӦͱݱͷҧ͍ࢹͷஔ͖ํ
@mkwrd ܦӦ ݱ ࢦඪ ࢦඪ νʔϜ νʔϜ શࣾඪ ෦ඪ ڏӫͷධՁࢦඪʢWBOJUZNFUSJDTʣ
Ռʹͭͳ が ͍ͬͯΔΑ͏ʹײ じ ΒΕΔ が ɺ ߦಈʹͭͳ が Γʹ͘͘ɺ ビジ ωεͷޭͱ ૬ؔ͠ͳ͍ ͨͱ͑ w ݕग़όά w ࣗಈςετ࣮ߦ࣌ؒ w ొϢʔβʔ ͳͲͳͲ ܦӦ݁Ռϕʔε ݱ࡞ۀϕʔε ˞ηʔϧενʔϜͳͲ ɹ༗ӹͳࢦඪΛൺֱత ɹग़͍͢͠νʔϜ͋Δ ܦӦͱݱͷࢦ͢ͷͷဃ ͜ͷࢦඪʮ͑Δʯ͔ʁ ͜ΕΒͷ͕ྑ͘ͳΔͱ Կ͕͏Ε͍͔͠ʁ🤔 ΤϦοΫɾϦʔεʰϦʔϯɾελʔτΞοϓʱΑΓ
@mkwrd ܦӦ ݱ ࢦඪ ࢦඪ νʔϜ νʔϜ શࣾඪ ෦ඪ ڏӫͷධՁࢦඪʢWBOJUZNFUSJDTʣ
Ռʹͭͳ が ͍ͬͯΔΑ͏ʹײ じ ΒΕΔ が ɺ ߦಈʹͭͳ が Γʹ͘͘ɺ ビジ ωεͷޭͱ ૬ؔ͠ͳ͍ νʔϜ͕ॏࢹ͢Δࢦඪ ڏӫͷධՁࢦඪͰͳ͘ ϏδωεͷΛଅ͢ͷͰ ͋Δ͖ ܦӦ݁Ռϕʔε ݱ࡞ۀϕʔε ܦӦͱݱͷࢦ͢ͷͷဃ ဃΛຒΊ࢝ΊΔͷݱଆ͔Β
اۀͷࢦඪͰઢΛἧ͑Δ @mkwrd 2,000௨Ҏ্ͷϝοηʔ ジ Λૹ৴ͨ͠ސ٬νʔϜ νʔϜ νʔϜ νʔϜ νʔϜ νʔϜ
ど ͏͢Ε ば ΑΓଟ͘ͷސ٬νʔϜʹϝοηʔ ジ Λ 2,000 ௨ ΓͱΓͯ͠Β͑Δ だ Ζ͏? ͦΕΛ્Ή࣭ͳΜ だ Ζ͏? ϏδωενϟοτπʔϧͷελʔτΞοϓSlackࣾͷࣄྫ
@mkwrd 1. Ξςϯγϣϯϕʔεʢϕʔεʣ ‣ Ϣʔ ザ ʔ がど Ε だ
͚ͷ࣌ؒΛඅ͔ͨ͠ 2. τϥϯβΫγϣϯϕʔεʢऔҾϕʔεʣ ‣औҾ͕ͲΕཱ͚͔ͩͨ͠ 3. ϓϩμΫςΟϏςΟʔϕʔεʢੜ࢈ੑϕʔεʣ ‣ Ϣʔ ザ ʔͷ׆ಈʹج づ ͍ͯఆΊΔࢦඪ Amplitudeࣾͷࣔͨ͠3छྨͷࢦඪ
@mkwrd ͢ べ ͖ࢦඪ΄͔ʹ͋Γɺ্هҰྫʹ͢ ぎ ͳ͍ɻࢦඪͷ ゴ ʔϧɺ΄͔ͷ͢ べ ͯͷࢦ
ඪΛஔ͖͑Δ͜ͱ で ͳ͍ɻ ʢதུʣ༏Εͨࢦඪ が ͋Ε ば ɺ͋ͳͨͱ͋ͳ ͨͷνʔϜ が ຊʹॏཁͳͷʹूத͠ɺ·ͨͦ ΕΛվળ͢Δ͜ͱ で ΄͔ͷෆՄܽͳࢦඪʹྑ͍Ө ڹΛ༩͑ΒΕΔ だ Ζ͏ɻ ͳͥࢦඪΛ׆༻͢Δ͔ΛݟࣦΘͳ͍Α͏ʹ
@mkwrd ϏδωεͷΛଅ͢·Ͱಧ͍͍ͯͳ͍ʁ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ ͞Βʹϝλͷ
ʮ࣭ʯΧςΰϦ͕ ͋ΔͷͰͳ͍͔ʁ 🤔 ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd αΠϞϯɾγωοΫʰ8):͔Β࢝ΊΑʂʱ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ ϐʔϓϧ࣭ ϓϩηε࣭
ϓϩμΫτ࣭ αʔϏε࣭ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd 8IZ͔Β࢝ΊͯΈΔ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ Whyʢͳͥʲཧ༝ɾ͋Γํʳʣ HowʢͲ͏ʲํɾ࿏ઢʳʣ
WhatʢԿΛʲϓϩμΫτʳʣ How-toʢͲ͏ͬͯʲΓํʳʣ Whoʢ୭͕ʲͻͱɾ৫ʳʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ ΰʔϧσϯαʔΫϧͷݴ༿ʴЋ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd 8IZʹରԠ͢Δʮ࣭ʯͲΜͳͷ͔ʁɾ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ Whyʢͳͥʲཧ༝ɾ͋Γํʳʣ HowʢͲ͏ʲํɾ࿏ઢʳʣ
WhatʢԿΛʲϓϩμΫτʳʣ How-toʢͲ͏ͬͯʲΓํʳʣ Whoʢ୭͕ʲͻͱɾ৫ʳʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ Ϗδωε࣭ʁʁʁ ΰʔϧσϯαʔΫϧͷݴ༿ʴЋ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd 8IZʹରԠ͢Δʮ࣭ʯͲΜͳͷ͔ʁɾ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ Whyʢͳͥʲཧ༝ɾ͋Γํʳʣ HowʢͲ͏ʲํɾ࿏ઢʳʣ
WhatʢԿΛʲϓϩμΫτʳʣ How-toʢͲ͏ͬͯʲΓํʳʣ Whoʢ୭͕ʲͻͱɾ৫ʳʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ Ձ ΰʔϧσϯαʔΫϧͷݴ༿ʴЋ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd 2VBMJUZJTWBMVFUPTPNFQFSTPO P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ Whyʢͳͥʲཧ༝ɾ͋Γํʳʣ HowʢͲ͏ʲํɾ࿏ઢʳʣ
WhatʢԿΛʲϓϩμΫτʳʣ How-toʢͲ͏ͬͯʲΓํʳʣ Whoʢ୭͕ʲͻͱɾ৫ʳʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ Ձ ΰʔϧσϯαʔΫϧͷݴ༿ʴЋ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd ͳͯ͘͠Ոݐͨͳ͍ɺॏཁͳͷʜʜ P^3 Quality [piː kjúːb] ͷݴ༿ʴЋ Whyʢͳͥʲཧ༝ɾ͋Γํʳʣ HowʢͲ͏ʲํɾ࿏ઢʳʣ
WhatʢԿΛʲϓϩμΫτʳʣ How-toʢͲ͏ͬͯʲΓํʳʣ Whoʢ୭͕ʲͻͱɾ৫ʳʣ ϐʔϓϧ࣭ ϓϩηε࣭ ϓϩμΫτ࣭ αʔϏε࣭ Ձ ࣭จԽ ΰʔϧσϯαʔΫϧͷݴ༿ʴЋ ※ʴЋMark͕উखʹ૿ͨ͠ͷͰ͢
@mkwrd ࣭จԽ Ձ ͕ ʹ Ͳ͏ͭͳ͕Δͷ͔ʁ
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ୈ3ষͱࢀΓ·͠ΐ͏
Ͳ͏ͯ͠ӦརاۀͷจԽͷΛ Θ͟Θ͟04$Ͱ͢ΔͷͰ͠ΐ͏͔ʁ @mkwrd ͦͦͰ͢Ͷ
จԽͱ৫ͷΦʔϓϯιʔεͰ͋Δ @mkwrd ͦ͏Ͱ͠ΐʁ
จԽͱ͍͏ͷ͕ՁΛ࣋ͭͷ ͦΕ͕ަͰ͖ͳ͍͔ΒͰ͋Δɻ @mkwrd https://bangumi.ouj.ac.jp/v4/bslife/detail/01FA3007.html μχΤϧɾJɾϒʔΞεςΟϯ Daniel Joseph Boorstin
จԽͱ͍͏ͷ͕ՁΛ࣋ͭͷ ͦΕ͕ަͰ͖ͳ͍͔ΒͰ͋Δɻ @mkwrd μχΤϧɾJɾϒʔΞεςΟϯ Daniel Joseph Boorstin ࣍ͷͷ͔͚͠ ͔֬ʹͦ͜ʹ͋Δͣͳͷʹɺʹݟ͑ͳ͍
จԽͱ͍͏ͷ͕ՁΛ࣋ͭͷ ͦΕ͕ަͰ͖ͳ͍͔ΒͰ͋Δɻ @mkwrd ʮจԽʯࣗવͷର֓೦ͱͯ͠ͷʮਓͷٕज़શൠʯΛҙຯͨ͠ ͔֬ʹͦ͜ʹ͋Δͣͳͷʹɺʹݟ͑ͳ͍ ʮจԽͷՁʹ͍ͭͯʜʜจԽܦࡁֶ͕ରͱ͢ΔจԽͱʜʜਓྨֶࣾձֶͰ༻͍Δͱ ͖ʹɺ͋Δूஂʹڞ༗͞ΕΔଶ৴೦ɺ׳शɺश׳ɺՁ؍ɺ෩शͳͲΛࢦ͢ɻจԽ ࡦͰΞʔτʢBSUʣͱ͍͏ݴ༿͕ΘΕΔ͜ͱଟ͍͕ʜʜϥςϯޠͷBSTɺΪϦγϟޠ ͷςΫωʔͱಉ͘͡ɺωΠνϟʔʢࣗવʣͷର֓೦ͱͯ͠ɺਓͷٕज़શൠΛҙຯͨ͠ɻʯ ޙ౻ࢠ΄͔ʦฤʧʢʣʰจԽܦࡁֶʱʢ༗൹ֳʣ
ͭ·ΓɺਓͷੜΈग़ͨ͠༗ܗແܗͷʮจԽࡒʯͰͳ͍
ΤυΨʔɾγϟΠϯͷʮจԽʯͷఆٛ จԽͱڞ༗͞Εͨ҉ͷԾఆͷύλʔϯͰ͋Δɻ ҉ͷԾఆͱɺ֎෦ʹదԠͨ͠Γɺ෦Λௐ͠ ͨΓͱ͍ͬͨΛղܾ͢Δࡍʹ৫ֶ͕शͨ͠ɹ ํ๏Ͱ͋ΔɻͦΕΒ৫ʹΑͬͯঝೝ͞Εɺ ……ʢதུʣ……͑ΒΕΔɻ ΤυΨʔɾγϟΠϯʢɾݪஶʣ ʰاۀจԽʦվగ൛ʧμΠόʔγςΟͱจԽͷΈʱʢന౧ॻʣ
͑Β͍ͻͱ͕ఆٛͨ͠จԽͱ @mkwrd
࣭จԽΛλςͱϤίʹ͚ͯଊ͑Δ @mkwrd ʮ࣭จԽࢼʯͰͬͨΞϓϩʔν
࣭จԽ ৫จԽ࣭จԽΛ แؚ͠ɺӨڹΛ༩͑Δ ࣭จԽͱ৫จԽͷ֊ߏ ৫จԽ ࣭จԽ͕৫จԽΛ ม͑Δ͜ͱ͍͠ @mkwrd
จԽ ઓུ ઓུΛ࣮ݱ͢ΔͨΊʹ ৫จԽΛҭΉ จԽઓུΛ༰қʹ ࣮ߦෆೳʹͰ͖Δ จԽͱઓུ৫ͷ྆ྠ @mkwrd
࣭จԽ ࣭จԽͷྠֲ ৫จԽ ৫ઓུ ࣭ઓུ ม͑Δͷ ͍͠ ํʹٯΒ͑ͳ͍ Өڹྗ
࣋ͯͦ͏ʁ @mkwrd
৫จԽͱ͍͏ͷɺ৫ͷϦʔμʔ͕େࣄʹͯ͠ ͍ΔՁ؍৴೦͕ʑͷϦʔμʔͷݴಈʹදΕɺ ଞͷࣾһͷՁ؍ߟ͑ํʹӨڹΛٴ΅͠ɺࣾһͷ ʑͷݴಈʹͦͷՁ؍ɾߟ͑ํ͕ө͞ΕΔ͜ͱ Ͱɺ৫શମͷจԽʹঢ՚͞ΕͨΓɺ࠶ڧԽ͞Εͨ Γ͍͖ͯ͠·͢ɻ άϩʔϏεʢʣ ʰܦӦΛڭ͑ΔձࣾͷܦӦʱʢ౦༸ܦࡁ৽ใࣾʣ ৫จԽϦʔμʔ͕߸ྩ͠ɺ֤ϨΠϠʔͰ͘ө͞ΕΔ
@mkwrd ৫จԽৢͱՁ؍ɾ৴೦ͷτοϓμϯ
@mkwrd ࣭จԽʮݟ͑ͳ͍ʯ ৫ ࣭ จԽ
@mkwrd ࣭จԽ࣭ʹؔΘΔ৫ਓͷߦಈͷू߹ମ จԽ৫ͷҰਓͻͱΓ͕ߟ͑ͨΓɹɹ ޠͬͨΓ͢Δ͜ͱΛϕʔεʹɺɹɹɹɹ ͦͷ݁Ռى͜͢ߦಈͷू߹ମͰ͋Δɻ ཱΛΘͣɺ୭͕ͦͷ৫ͷจԽΛ ͍॓ͯ͠Δɻ ৫ ࣭ จԽ
@mkwrd จԽͱφϥςΟϒ จԽ৫ͷҰਓͻͱΓ͕ߟ͑ͨΓɹɹ ޠͬͨΓ͢Δ͜ͱΛϕʔεʹɺɹɹɹɹ ͦͷ݁Ռى͜͢ߦಈͷू߹ମͰ͋Δɻ ཱΛΘͣɺ୭͕ͦͷ৫ͷจԽΛ ͍॓ͯ͠Δɻ φϥςΟϒ narrative ৫ʹଐ͢Δɹ
ҰਓͻͱΓ͕ߟ͑ͨΓޠͬͨΓ͍ͯ͠Δ ͜ͱͰ͋Δɻ φϥςΟϒʹҰਓͻͱΓͷܦݧ͕ө ͞Ε͍ͯΔ ৫ ࣭ จԽ ࣭ ࣭
@mkwrd φϥςΟϒจԽΛՄࢹԽ͢ΔπʔϧɾΓޱͷͻͱͭ ࣭ ࣭ φϥςΟϒΛݟΔ จԽ͕ݟ͑Δ
@mkwrd 1. φϥςΟϒʢThe Ownership Narrativeʣ 2. ςετφϥςΟϒʢThe "How-to-test" Narrativeʣ 3.
ՁφϥςΟϒʢThe Value Narrativeʣ ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ
@mkwrd φϥςΟϒͱ…… •୭͕࣭ʹӨڹΛ༩͑Δ͔ •৫ͰͲͷΑ͏ʹίϛϡχέʔγϣϯ͢Δ͔ •۩ମతʹͲͷΑ͏ͳׂΛ୲͍ͬͯΔ͔ •νʔϜؒͷ૬ޓ࡞༻͕ͲΕ΄Ͳػೳ͍ͯ͠Δ͔ φϥςΟϒʢThe Ownership Narrativeʣ
@mkwrd ςετφϥςΟϒͱ…… •࣭อূͷιϦϡʔγϣϯͷͻͱͭ •ͭ·ΓHowͱͯ͠ͷςετͷ •ϓϩμΫτ։ൃʹܞΘΔͻͱͷଟ͕͘ɺɹɹɹɹ ࣭ͱ͍͑ςετͩͱߟ͍͑ͯΔ ςετφϥςΟϒʢThe "How-to-test" Narrativeʣ
ςετφϥςΟϒͱ…… •࣭อূͷιϦϡʔγϣϯͷͻͱͭ •ͭ·ΓHowͱͯ͠ͷςετͷ •ϓϩμΫτ։ൃʹܞΘΔͻͱͷଟ͕͘ɺɹɹɹɹ ࣭ͱ͍͑ςετͩͱߟ͍͑ͯΔ ςετ が اۀ׆ಈʹ͓͚ΔॏཁΛ૿͍ͯ͘͠ʹͭ Εͯɺ࣭ プ
ϩϑΣογϣφϧʹٻΊΒΕΔׂ ཁٻ͞ΕΔεΩϧมΘ͖ͬͯͨɻ্खʹςετ が で ͖Δ だ ͚ で े で ͳ͍ɻςετରͷ ػೳ͔Βநग़ͨ͠ ビジ ωεʹཱͭಎΛཧ࿏વ ͱදݱ͠ɺෳͷνʔϜʹ·ͨ が ͬͨมԽΛओಋ͢ ΔೳྗΛൃش͢Δ͜ͱ が ٻΊΒΕ͍ͯΔɻ @mkwrd ʰLEADING QUALITYʱP.xiv ͚ΕͲʜʜ
@mkwrd ՁφϥςΟϒͱ…… •࣭ͷࢿͱϦλʔϯ ‣ऩӹੑ ✓ ࢦඪɾࢢೖεϐʔυɾސ٬ͷՃՁ ‣ίετݮ ‣ϦεΫݮ ՁφϥςΟϒʢThe Value
Narrativeʣ
@mkwrd ՁφϥςΟϒ࠷ׂ߹͕͍…… ࣭ͱ͍͏ͷͷଊ͑ํ ۀ্ɺ࣭ͱՁ͕ ؔ͢Δͷͱͯ͠ ଊ͑ΒΕ͍ͯͳ͍ͷͰͳ͍͔ʁ ͦ͏͍͏࣭จԽͷ৫͕ ଟ͍ͱ͍͏͜ͱͰͳ͍͔ʁ
@mkwrd 1. φϥςΟϒʢThe Ownership Narrativeʣ 2. ςετφϥςΟϒʢThe "How-to-test" Narrativeʣ 3.
ՁφϥςΟϒʢThe Value Narrativeʣ ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ
࣭จԽ ࣭จԽৢͷαΠΫϧ ৫จԽ ৫ઓུ ࣭ઓུ φϥςΟϒ ςετφϥςΟϒ ՁφϥςΟϒ ͲΜͳՁΛ ͨΒͨ͠Β
͏Ε͍͔͠ʁ ্ҐจԽͷ มԽ͕Өڹ ͞ΒͳΔ ݕ౼ɾཱҊ ͓Αͼਪਐ ͞ΒͳΔ ݕ౼ɾཱҊ ͓Αͼਪਐ ՁΛͨΒ͢ઓུΛ ࣮ݱ͢ΔจԽʁ ՁΛͨΒ͢ઓུΛ ࣮ݱ͢ΔจԽʁ ઓུ࣮ݱʹ ͚ͨจԽͷ ৢ ઓུ࣮ݱʹ ͚ͨจԽͷ ৢ ͲΜͳՁΛ ͨΒ͢Α͏ ࣭ઓུΛඳ͔͘ʁ ΑΜͰͶˠ ྑ͍͜ͱ͚ͩࣔ͢ਤ͚ͩΕͲ ઓུʹൃͯ͠จԽ͕ؤͳʹ ಈ͔ͳ͍͜ͱ͋Δ͔Ͷɻ @mkwrd
৫֎͔Βଧͪख͕റΒΕ͍ͯΔ ৫จԽ ৫ઓུ ࣭ઓུ @mkwrd ࣭จԽ ੍݅ ͙͢ʹͲ͏ʹ͔Ͱ͖ΔͷͰͳ͍ ۀք ༧ࢉ
ۀऀ ࢿՈɾגओ εΩϧ ධՁ ظ ৫ߏ ܦӦऀ Ұྫͱͯ͠ʜʜ ͬͱ͋Δʜʜ
࣭จԽΛਅ伨ʹೝࣝ͢Δ͜ͱ͔Β࢝ΊΑ͏ ৫จԽ ৫ઓུ ࣭ઓུ @mkwrd ࣭จԽ ੍݅ ۀք ༧ࢉ ۀऀ
ࢿՈɾגओ εΩϧ ධՁ ظ ৫ߏ ͙͢ʹͲ͏ʹ͔Ͱ͖ΔͷͰͳ͍ ৫ɾνʔϜͷʮ࣭จԽʯΛ࣭φϥςΟϒͰଊ͑ͯϦʔυ͢Δ ܦӦऀ ΑΜͰͶˠ
@mkwrd 1. ͳͥɺࠓιϑτΣΞ࣭ͳͷ͔ 2. ϏδωεՁͱاۀͷࢦඪ 3. ߏͱφϥςΟϒ͔Βߟ͑Δ࣭จԽৢ ͜ΜͳষཱͯͰ͓Λ͠·ͨ͠ɻ
͜Μͳײ͡ͷΩʔϫʔυ͕ฒͿ͓Ͱͨ͠ɻ @mkwrd ʻΩʔϫʔυʼ ʰLEADING QUALITYʱɺ࣭ɺϏδωεɺՁɺϨουΦʔγϟϯɺ ࣭ͷఆٛˍΧςΰϦྨɺʰβɾΰʔϧʱɺձࣾͷඪɺ ΰʔϧσϯαʔΫϧɺΰʔϧσϯαʔΫϧࣗݾվɺϝτϦΫεɺ ʰϦʔϯɾελʔτΞοϓʱɺاۀͷࢦඪɺจԽɺ࣭จԽɺ
ઓུɺ࣭φϥςΟϒɺ࣭จԽৢͷαΠΫϧɺ੍݅ ʰLEADING QUALITYʱ͔Βߟ͑Δ ιϑτΣΞ࣭ͱϏδωεՁ
ʰLEADING QUALITYʱ͔Βߟ͑Δ ιϑτΣΞ࣭ͱϏδωεՁ Masanori Kawarada, 2025-02-20, 45 min, OSC Tokyo
@mkwrd ༏ΕͨϦʔμʔɺ͍͔ʹͯ͠ ߴ࣭ͷιϑτΣΞΛఏڙ͠ɺΛՃͤ͞Δ͔