Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
BotにおけるUI/UX設計ノウハウ
Search
Niishi Kubo
August 03, 2018
Design
5
2k
BotにおけるUI/UX設計ノウハウ
2018/08/03【大阪】Bot Developers Meetup - LINE Bot開発者の勉強会
https://line.connpass.com/event/95135/
Niishi Kubo
August 03, 2018
Tweet
Share
More Decks by Niishi Kubo
See All by Niishi Kubo
GitLab Mobile DevOps と SaaS runners on macOS (Beta) の紹介
n11sh1
1
520
【B-5】農家と流通業者のタッチポイントにLINE Botを導入した話/LINE Bot case studies touch points of farmers and distributors
n11sh1
0
2.1k
自社オンプレのGitLabアップデートの歴史/GitLab's Update History On-premises
n11sh1
2
1.1k
Design Forms of Bot
n11sh1
0
75
What's Hackenduro
n11sh1
0
60
Hackenduro2018 Blockchain team
n11sh1
0
54
Cryptocurrency and Blockchain
n11sh1
2
240
STAR MTGS@Startup Weekend Osaka
n11sh1
0
83
やさいのきもち@AODH 2017
n11sh1
0
80
Other Decks in Design
See All in Design
minpaku-community-scrum-patterns
norinity1103
1
180
How to get a Tiger to Tulsa
mcduckyart
0
120
【PoCで終わらない】運用フェーズまで見据えたAI駆動UIデザイン/フロントエンド開発実践
kitami
1
260
harutaka Vision Deck
zenkigenforrecruit
0
170
Designing User Experience through Interaction Design
lycorptech_jp
PRO
0
290
Memory Man v3 (WIP)
storybychad
PRO
0
2.2k
無自覚なランクとその影響を紐解くワークショップ / Unpacking Unconscious Privilege Workshop
spring_aki
4
330
事例で学ぶ!今日から使えるWebサービスUI改善ポイント
ncdc
0
190
共通認識のためのユーザビリティテスト by AIエージェント - Accelerating Value Delivery
gakuoya
1
690
Hatena Engineer Seminar #33 チームと開発するためのモック
takuwolog
0
400
「描く」という衝動に立ち返る〜Figma Drawがひらく思考のかたち〜
transit_kix
1
1.1k
AIで加速するアクセシビリティのこれから
magi1125
3
590
Featured
See All Featured
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
161
15k
Building Adaptive Systems
keathley
43
2.7k
GraphQLとの向き合い方2022年版
quramy
49
14k
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
marktimemedia
31
2.4k
Scaling GitHub
holman
461
140k
Unsuck your backbone
ammeep
671
58k
Helping Users Find Their Own Way: Creating Modern Search Experiences
danielanewman
29
2.8k
Mobile First: as difficult as doing things right
swwweet
223
9.7k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
mongodb
47
9.6k
個人開発の失敗を避けるイケてる考え方 / tips for indie hackers
panda_program
110
19k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
367
26k
Thoughts on Productivity
jonyablonski
69
4.8k
Transcript
Bot ʹ͓͚Δ UI/UX ઃܭϊϋ
• Bot ։ൃ࣮ • UI/UX ઃܭϊϋ • ͳͥઃܭ͕ඞཁͳͷ͔ʁ • ͲͷΑ͏ʹઃܭ͢Δ͔ʁ
• Ͳ͏ͬͯϓϩτλΠϓΛ࡞Δ͔ʁ • ใऩू TIPS ΞδΣϯμ
• ߹ಉձࣾWVVUʢ͏ʔͿʣ • ৽نࣄۀͷ্ཱͪ͛ • גࣜձࣾZYYXʢ͡ʔ͘͢ʣ • WebγεςϜ/ΞϓϦͷडୗ։ൃ • גࣜձࣾࡔϊ్த
• ژͷࡊͷྲྀ௨ձࣾ • ੜଉ • େࡕɺژɺ౦ژ • ΤϯδχΞാग़ͰɺࠓϏδωεدΓͷࣄ ͯ͠Δਓ ࣗݾհ @n11sh1
• ϓϥοτϑΥʔϜ • LINE • త • Ո͕Էઌͷྲྀ௨ۀऀʹग़ՙใΛڞ༗ ͢ΔͨΊʢि1ճʣ •
ػೳ • ग़ՙใͷొʢex. τϚτ10kgΛ݄,ਫ, ۚʹग़ՙͰ͖Δʣ • גࣜձࣾࡔϊ్தʹͯՔಇத ࡊग़ՙใڞ༗ Bot
• ϓϥοτϑΥʔϜ • Slack • త • *OnboardingͰ໎ࢠʹͳΓ͕ͪ ͳͷͰɺϦʔυΛͭ͘Δ •
ػೳ • ৽نϝϯόʔʹɺඞਢใˍ λεΫͷ௨ • طଘϝϯόʔʹɺؔ࿈͢Δα ϒλεΫͷ௨ Welcome Bot * Onboarding ৫ͷҰһαʔϏεͷϢʔβʔͱͯ͠৽͘͠Ճೖͨ͠ ϝϯόʔʹख΄Ͳ͖Λߦ͍ɺ׳Εͤ͞Δϓϩηεͷ͜ͱ
ίΠϯૹۚ גՁ ͦͷଞ
͖ΐ͏͢༰ UI/UX ઃܭϊϋ ॻ੶ ࣮ମݧ
ͳͥઃܭ͕ඞཁͳͷ͔ʁ “transparent” user experience ҹʹΒͳ͍ ͬͯΒ͑ͳ͍ * Amir, Shevat. :
“Designing Bots: Creating Conversational Experiences”, 2017, No.673 ex. ϒϩοΫ͞ΕΔެࣜLINEΞΧϯτ
ͲͷΑ͏ʹઃܭ͢Δ͔ʁ શମ૾Λଊ͑Δ ࡉ෦ʹΛ͚Δ • ϓϥοτϑΥʔϜͷಛʢར༻Ϣʔ βʔ, ఏڙAPI ͳͲʣ • తˍػೳͷ໌֬Խ
• ϩΰ໊শ • ϢʔβʔͱBotͷձϑϩʔ • ίϯςϯπʢςΩετ, ը૾, ಈը, Ի, Ґஔใ, Ϙλϯʣ • AIʢࣗવݴޠॲཧʣͷಋೖɹͳͲ
ࡊग़ՙใڞ༗ Bot • ϓϥοτϑΥʔϜ • LINE • త • Ո͕Էઌͷྲྀ௨ۀऀʹग़ՙใΛڞ༗
͢ΔͨΊʢि1ճʣ • ػೳ • ग़ՙใͷొʢex. τϚτ10kgΛ݄,ਫ, ۚʹग़ՙՄೳͰ͢ɻʣ • גࣜձࣾࡔϊ్தʹͯՔಇத
Welcome Bot * Onboarding ৫ͷҰһαʔϏεͷϢʔβʔͱͯ͠৽͘͠Ճೖͨ͠ ϝϯόʔʹख΄Ͳ͖Λߦ͍ɺ׳Εͤ͞Δϓϩηεͷ͜ͱ • ϓϥοτϑΥʔϜ • Slack
• త • *OnboardingͰ໎ࢠʹͳΓ͕ͪ ͳͷͰɺϦʔυΛͭ͘Δ • ػೳ • ৽نϝϯόʔʹɺඞਢใˍ λεΫͷ௨ • طଘϝϯόʔʹɺؔ࿈͢Δα ϒλεΫͷ௨
ઃܭ͢Δ ̑ষҎ߱ʹॻ͍ͯ͋Δ͔ΒಡΜͰʂ ͩͱऴΘͬͯ͠·͏ͷͰ…
ઃܭ͢Δ 1. Branding, personality, and human involvement 2. AI 3.
The Conversation 4. Rich interactions 5. Context and memory 6. Discovery and installation 7. Engagement methods 8. Monetization * Amir, Shevat. : “Designing Bots: Creating Conversational Experiences”, 2017, No.673
ձͷछྨ λεΫओಋͷձ τϐοΫओಋͷձ • ͠ΓͱΓͳͲҙਤͷͳ͍ձ͕ϝΠϯ • ਖ਼֬ੑෆཁɺΉ͠Ζ༧֎ͷฦ͕ ٻΊΒΕΔ • ϧʔϧԽͮ͠Β͘AIͳͲ͕ඞཁ
• C͚ίϯςϯπ͕ଟ͍ • ୡঢ়گͷ֬ೝ, डऔ࣌ͷมߋ, ࠶ ୡґཔ • ਖ਼֬ੑ͕ٻΊΒΕΔ • ձΛϧʔϧԽͰ͖ΕAIͳͲෆཁ • B͚, C͚ͲͪΒ
Onboarding ͲͪΒ͕ ͍͍ͨʁ
Onboarding Ͳ͏ΞΫγϣϯͯ͠ྑ͍ͷ͔͔Βͳ͍ ʮ࠶ୡґཔʯͱςΩετೖྗʁ ͱΓ͋͑ͣԡͨ͠Β࣍ਐΊͦ͏ ࣍ճΞΫηε࣌͑Δ
Onboarding νϡʔτϦΞϧಈըϦϯΫΛఴ LINEΞϓϦͰYouTube࠶ੜ
ϧʔϧϕʔεͷձ STEP1 ૹΓঢ়൪߸Λ͖͘ STEP2 رୡ࣌Λ͖͘ STEP3 ࠷ऴ֬ೝ STEP4 มߋྃ
ϧʔϧϕʔεͷձ STEP3 ࠷ऴ֬ೝ STEP4 มߋྃ • ૹΓঢ়൪߸ͱرୡ࣌Λಉ࣌ʹೖྗ͞ΕͨΒʁ • ୡ࣌ʹʮຊʯʮʯͱೖྗ͞ΕͨΒʁ •
ૹΓঢ়൪߸ͱرୡ࣌Λٯʹೖྗ͞ΕͨΒʁ STEP1 ૹΓঢ়൪߸Λ͖͘ STEP2 رୡ࣌Λ͖͘
ࣗવݴޠཧղͱձͷཧ ࣗવݴޠཧղʢNatural Language Understandingʣ Ϣʔβʔೖྗ͔ΒҙਤʢIntentʣͱΩʔϫʔυʢEntityʣΛநग़͢Δɻ ex. Intentɿ࠶ୡґཔ EntityɿૹΓঢ়൪߸, رୡ࣌ʢຊʹ8݄3ɺʹᶃ18࣌ʙ20࣌ᶄ19࣌ʙ21࣌ʣ ձͷཧʢConversation
Managementʣ நग़ͨ͠Entity͕λεΫྃͷ݅Λຬ͍ͨͯ͠Δ͔Ͳ͏͔ɻ ex. رୡ͔࣌͠Ϣʔβʔೖྗ͞Ε͍ͯͳ͍߹ɺૹΓঢ়൪߸ͷೖྗΛଅ͢ɻ
վྑޙͷձ
Dialogflow https://dialogflow.com
ͦͷଞ Watson Assistant https://www.ibm.com/watson/jp-ja/developercloud/conversation.html LUIS https://www.luis.ai Amazon Lex https://aws.amazon.com/jp/lex/
LINE Bot Designer https://developers.line.me/ja/services/bot-designer/
Flex Message Simulator https://developers.line.me/console/fx/
Botsociety https://botsociety.io
Cacoo https://cacoo.com
ใऩू TIPS Chatbots Magazine https://chatbotsmagazine.com UX Collective - Bots https://uxdesign.cc/tagged/bots
The UX of Chatbots http://uxofchatbots.com BotList https://botlist.co botwiki https://botwiki.org
·ͱΊ • ҹʹΔˍͬͯΒ͏ͨΊʹઃܭ͢Δ • શମ૾Λଊ͑Δ • దͳϓϥοτϑΥʔϜΛબ͢Δ • తˍػೳΛ໌֬ʹ͢Δ •
ࡉ෦ʹΛ͚Δ • Onboarding͕ॏཁ • ϦονίϯςϯπͰϢʔβʔΤϯήʔδϦϯάΛߴΊΔ • AIʢࣗવݴޠॲཧʣMUSTͰͳ͍͕ɺUXͷ্ʹܨ͕Δ • Bot༻ϓϩτλΠϐϯάπʔϧͰ։ൃޮUPʂ
Thank U