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How I Learned to Start Caring and Love the User

How I Learned to Start Caring and Love the User

"Force your developers to switch roles with you & guide them through a task. Open the box with them to understand UX & your users."

A presentation about teams, UX and how to involve everyone, mainly your developers, to build better solutions for your users.

I share a few tips on what worked on me, a developer, to start understanding the user and user journey to build better solutions with the team.

UX Brunch Zurich: http://uxbrunch.com
Pictures by the talented Boris Baldinger: http://clients.boris-baldinger.com/5th-ux-brunch/

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Silvan Hagen

March 18, 2016
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Transcript

  1. How I Learned to Stop Worrying and Love the Bomb

    Silvan Hagen, required+
 @neverything
  2. How I Learned to Start Caring and Love the User

    Silvan Hagen, required+
 @neverything
  3. WAIT WHAT? Why is a developer giving a UX Talk?

  4. ABOUT ME Web Developer
 
 • male, 29 • avid

    open source user/contributor • happily solving tricky tasks • grumpy when under-caffeinated • code is poetry • night owl • urge to ask for the why, always • deep interest in food farming & self-sufficient energy production
  5. LET ME EDUCATE THE USER Make them help me be

    er
  6. FIRST TRY: EXPLAIN and hope they see the importance

  7. SECOND TRY: EXPLAIN MORE Setup rules and guidelines

  8. ON DATA MODELS & MENTAL MODELS My Mental Model !==

    User Mental Model
  9. GET THE PAIN Feel what I don’t want others to

    feel
  10. PERSONAS Identifying Personas

  11. FEEL THE PAIN OF OTHERS Let me see how users

    use the solution
  12. THE UX APPROACH FOR DEVELOPERS How to teach a horse

    to fly
  13. THE UX APPROACH FOR DEVELOPERS • help me ge ing

    to know our users • show me how to create & work with personas • let me document user tests with you • take me along on every key step of the project • gather valuable inputs from everyone • be open for inputs • everyone in the team is equally valuable, meet on eye level • show interest in everybody’s cra • remove bad apples from the team
  14. Force your developers to switch roles with you & guide

    them through a task. Open the box with them to understand UX & your users. @neverything