The third iteration of a workshop I did with the PwC client executive team on prioritising work effectively, with a demonstration of a simple Kanban tool at the end!
do now • Agree to pursue evolutionary change • Respect the current roles, responsibilities and job titles • Encourage acts of leadership at all levels Core Practices • Visualise the work • Limit work in progress (WIP) • Manage flow • Make process policies explicit • Implement feedback loops • Improve collaboratively, evolve experimentally
It permits them to flourish in a world that is increasingly volatile, complex and ambiguous. As managing software becomes central to the success of most business, Agile is becoming key to the management of everything.
different types of products for people in PwC • Your services are in high demand, with eager customers wanting their product ASAP • We have 3 teams: - Animal Farm (building animals) - The Skywalkers (building Star Wars memorabilia) - P vehicle C (building different transport vehicles) • With 1 build team (1 person) and 1 test team (1 person), resources are limited • Therefore we must find the best way to deliver to keep all customers (3-4 people) happy • The accountant (1 person) will track the delay cost each round • You will use the Kanban board to make your work visible • Using Lego, we will aim to introduce Agile principles to our work
in PwC is a Manager, you’re always under pressure to deliver, but you will always get the Partners project getting priority over yours • The cost of delay for your product is £600 per second • The duration to develop your product is 100 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 6 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
in PwC is an Associate, your product is a good idea but you’ll have to wait in line behind those senior to you before it gets done • The cost of delay for your product is £300 per second • The duration to develop your product is 60 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 5 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
provided • Be careful! The sail can be moved when pushed, if broken it will have to be rebuilt • Any changes to design must be agreed by you, the build team and customer
Apollo PwC • Your role in PwC is a Partner, this is your pet project and you are the most senior person in the company, therefore you will ALWAYS be first in line • The cost of delay for your product is £800 per second • The duration to develop your product is 200 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 4 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
to P vehicle C every second products are not completed Product Cost of Delay Duration CD3 Score PWrC £600/second 100 seconds 6 PriceWater Boat £300/second 60 seconds 5 Apollo PwC £800/second 200 seconds 4 • Until an item is delivered, we incur the cost of delay for all 3 items combined which is £1700 (£600+£300+£800) every second. • The cost of delay is reduced when an item is delivered, for example: When PWrC is delivered the cost of delay drops to £1100 per second (£300+£800) as the other two items are not finished
• Your role in PwC is a Manager, you’re always under pressure to deliver, but you will always get the Partners project getting priority over yours • The cost of delay for your product is £600 per second • The duration to develop your product is 100 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 6 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
Your role in PwC is an Associate, your product is a good idea but you’ll have to wait in line behind those senior to you before it gets done • The cost of delay for your product is £300 per second • The duration to develop your product is 60 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 5 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
the match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
picture(s) provided • Be careful! Don’t get your fingers caught in the crocodiles jaws! • Any changes to design must be agreed by you, the build team and customer
One TIE Striker • Your role in PwC is a Manager, you’re always under pressure to deliver, but you will always get the Partners project getting priority over yours • The cost of delay for your product is £450 per second • The duration to develop your product is 100 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 4.5 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
colours match the match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
Your role in PwC is a Partner, this is your pet project and you are the most senior person in the company, therefore you will ALWAYS be first in line • The cost of delay for your product is £800 per second • The duration to develop your product is 200 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 4 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
to The Skywalkers every second products are not completed Product Cost of Delay Duration CD3 Score Y-Wing Starfighter £600/second 100 seconds 6 The Ghost £300/second 60 seconds 5 Rogue One TIE Striker £450/second 200 seconds 4.5 Millenium Falcon £800/second 200 seconds 4 • Until an item is delivered, we incur the cost of delay for all 4 items combined which is £2150 (£600+£300+£450+£800) every second. • The cost of delay is reduced when an item is delivered, for example: When Y-Wing Starfighter is delivered the cost of delay drops to £1550 per second (£300+£450+£800) as the other three items are not finished
Your role in PwC is a Manager, you’re always under pressure to deliver, but you will always get the Partners project getting priority over yours • The cost of delay for your product is £600 per second • The duration to develop your product is 100 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 6 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
Don’t step on my croc(s) • Your role in PwC is an Associate, your product is a good idea but you’ll have to wait in line behind those senior to you before it gets done • The cost of delay for your product is £300 per second • The duration to develop your product is 60 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 5 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
and colours match the match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
colours match the picture(s) provided • Be careful! Don’t get your fingers caught in the crocodiles jaws! • Any changes to design must be agreed by you, the build team and customer
Who Let The Doggo Out • Your role in PwC is a Partner, this is your pet project and you are the most senior person in the company, therefore you will ALWAYS be first in line • The cost of delay for your product is £800 per second • The duration to develop your product is 200 seconds • CD3 = Cost of Delay Duration • Your CD3 score is 4 • You need to note the time when work starts on your product (moves to the In Progress column), to when work finishes (moves to the Done column), calculating the total number of seconds
and colours match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
and colours match the picture(s) provided • Any changes to design must be agreed by you, the build team and customer • All pieces must be separated prior to starting the next round
to Animal Farm every second products are not completed Product Cost of Delay Duration CD3 Score Irrelephant Market £600/second 100 seconds 6 Don’t step on my croc(s) £300/second 60 seconds 5 Who Let The Doggo Out £800/second 200 seconds 4 • Until an item is delivered, we incur the cost of delay for all 3 items combined which is £1700 (£600+£300+£800) every second. • The cost of delay is reduced when an item is delivered, for example: When Irrelephant Market is delivered the cost of delay drops to £1100 per second (£300+£800) as the other two items are not finished
utilised, every 30 seconds you MUST switch project (the facilitator will shout out ‘Change’) • Test team: - You can only verify the product once ALL pieces are combined and the product is handed over to you, please use the test guidelines provided. - Only once testing passes can the product be handed off and seen by the customer. - If it breaks it goes back and MUST be fixed regardless of what else is being worked on. • Customer: - You must note the time when work starts on your request and the time when you receive your product and provide the facilitator with the cycle time (in seconds) - No talking to other customers, the builder or tester, you have a day job to do! • Accountant: - For every second products are not complete, they are costing us money. Your job is to calculate how much this is, using the cost of delay figures provided
You must only work on one product at a time (determined by HiPPO), and can only start the next product once the previous one has finished. If there is a conflict of the same grade the partner decides. • Test team: - Same rules as before, but you are allowed to talk to the customer ONLY • Customer: - Same as before, but you can talk to the tester but not the builder OR other customers and you can only do this when your product is in progress. • Accountant: - Same as previous round
Only work on one product at a time (determined by CD3), only starting once an item is finished. - You are allowed to talk to the customer, feel free to offer suggestions to improve the product and time to market • Test team: - You are now allowed to talk to the customer and build team. • Customer: - Same as before, but you can now discuss your portfolio together to help determine what comes first using CD3 score • Accountant: - Same as previous round
PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Nicolas Brown, Agile Lead nicolas.brown@pwc.com @nbrown02 Thank you!
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