Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Breadcrumbs
Search
niko
September 04, 2014
Business
0
7k
Breadcrumbs
niko
September 04, 2014
Tweet
Share
More Decks by niko
See All by niko
Breadcrumbs for AmFam
niko_ski
0
360
Redox Integration Engine and You
niko_ski
0
4.9k
Breadcrumbs Enterprise
niko_ski
0
210
Other Decks in Business
See All in Business
malna-recruiting-pitch
malna
0
9.2k
20250913_AWS アカウント 150 超の組織で取り組む Lambda EoL 対応
tsunojun
1
250
Terra Charge|会社紹介 / Terra Charge Company Profile
contents
0
11k
プレミアグループ 会社紹介資料/Premium Group Company Profile
pgsaiyo1112
0
280
AIが実現するプロダクトオーナーと開発者の架け橋
bicstone
2
230
『ふりかえる力』を育み、メンバーの自走力を高める 1 on 1 / 1-on-1 sessions to foster self-reflection
tbpgr
1
1.1k
物流の専門家がお客様に伴走するサブスク型コンサルティング
mclogi
0
440
Cierpa&Co._Culture Deck_202509
cierpa0905
PRO
0
1.3k
newmo 採用資料 / Join Our Team
newmo
2
140k
CREによる顧客のキャッチアップを加速する仕組み作り / Creating a mechanism to accelerate customer catch-up through CRE
woody_kawagoe
1
260
株式会社スムーズ会社紹介資料/Smooth COMPANY DECK
smoothinc
PRO
1
1.5k
Data Cloudで実現する、 Agentforce が飛び交う Next Generation Platform
marreta27
0
150
Featured
See All Featured
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
139
34k
Art, The Web, and Tiny UX
lynnandtonic
303
21k
Build The Right Thing And Hit Your Dates
maggiecrowley
37
2.9k
Designing for Performance
lara
610
69k
実際に使うSQLの書き方 徹底解説 / pgcon21j-tutorial
soudai
PRO
188
55k
The MySQL Ecosystem @ GitHub 2015
samlambert
251
13k
個人開発の失敗を避けるイケてる考え方 / tips for indie hackers
panda_program
113
20k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
162
15k
Rebuilding a faster, lazier Slack
samanthasiow
83
9.2k
Why Our Code Smells
bkeepers
PRO
339
57k
How to Create Impact in a Changing Tech Landscape [PerfNow 2023]
tammyeverts
53
2.9k
How to Ace a Technical Interview
jacobian
279
23k
Transcript
for your Health IT questions and answers.!
This is our short story.! (…these slides are meant for
reading.)!
We used to work at!
We realized that the most important knowledge in the company
was kept in the brains of the most tenured employees. !
New employees spent their first two years making the same
mistakes their predecessors made.! “It feels like you’re reinventing the wheel.” ! – Epic Employee, year 2!
You had to know who to ask to get the
information you need.!
Knowledge was siloed across the campus.!
That’s why we created!
A simple platform to ask questions, and get the answers
you need.!
None
Ask a question.!
None
Tags (not silos) ensure that subject matter experts are notified.!
Users vote on questions and answers. The best float to
the top.!
information is logged in a searchable database.!
Users earn reputation crumbs for using the site appropriately. These
points are a measure of knowledge in a given area. !
We launched a similar platform on Epic’s intranet and told
80 new-hires in March 2012. ! !
We launched a similar platform on Epic’s intranet and told
80 new-hires in March 2012. ! ! The platform was never sanctioned or officially communicated.!
The new-hires used it to answer their questions.!
The new-hires used it to answer their questions.! They started
bringing in their teams and managers. !
In less than a year, 6,300 Epic employees used the
system to get answers to their questions. ! 7,000! year 1!
We saw a 1:4 ! question to answer ratio.!
We saw a 1:4 ! question to answer ratio.! !
That means users got a larger answer set and more discussion on their questions.!
On average, users spend almost 5 minutes on the site
per visit.! ! ! ! ! ! ! !
On average, users spend almost 5 minutes on the site
per visit.! ! ! ! ! ! ! ! ! ! These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.!
By opening up this dialog, employees are able to turn
knowledge into a strategic asset for your company.!
We have good news. ! ! Breadcrumbs is available to
your organization. !
BreadcrumbsQA.com! for your Health IT questions and answers.! (Free!)!