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Breadcrumbs

niko
September 04, 2014

 Breadcrumbs

niko

September 04, 2014
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  1. We realized that the most important knowledge in the company

    was kept in the brains of the most tenured employees. !
  2. New employees spent their first two years making the same

    mistakes their predecessors made.! “It feels like you’re reinventing the wheel.” ! – Epic Employee, year 2!
  3. You had to know who to ask to get the

    information you need.!
  4. Users earn reputation crumbs for using the site appropriately. These

    points are a measure of knowledge in a given area. !
  5. We launched a similar platform on Epic’s intranet and told

    80 new-hires in March 2012. ! ! The platform was never sanctioned or officially communicated.!
  6. The new-hires used it to answer their questions.! They started

    bringing in their teams and managers. !
  7. In less than a year, 6,300 Epic employees used the

    system to get answers to their questions. ! 7,000! year 1!
  8. We saw a 1:4 ! question to answer ratio.! !

    That means users got a larger answer set and more discussion on their questions.!
  9. On average, users spend almost 5 minutes on the site

    per visit.! ! ! ! ! ! ! ! ! ! These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.!
  10. By opening up this dialog, employees are able to turn

    knowledge into a strategic asset for your company.!