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niko
September 04, 2014
Business
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Breadcrumbs
niko
September 04, 2014
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Transcript
for your Health IT questions and answers.!
This is our short story.! (…these slides are meant for
reading.)!
We used to work at!
We realized that the most important knowledge in the company
was kept in the brains of the most tenured employees. !
New employees spent their first two years making the same
mistakes their predecessors made.! “It feels like you’re reinventing the wheel.” ! – Epic Employee, year 2!
You had to know who to ask to get the
information you need.!
Knowledge was siloed across the campus.!
That’s why we created!
A simple platform to ask questions, and get the answers
you need.!
None
Ask a question.!
None
Tags (not silos) ensure that subject matter experts are notified.!
Users vote on questions and answers. The best float to
the top.!
information is logged in a searchable database.!
Users earn reputation crumbs for using the site appropriately. These
points are a measure of knowledge in a given area. !
We launched a similar platform on Epic’s intranet and told
80 new-hires in March 2012. ! !
We launched a similar platform on Epic’s intranet and told
80 new-hires in March 2012. ! ! The platform was never sanctioned or officially communicated.!
The new-hires used it to answer their questions.!
The new-hires used it to answer their questions.! They started
bringing in their teams and managers. !
In less than a year, 6,300 Epic employees used the
system to get answers to their questions. ! 7,000! year 1!
We saw a 1:4 ! question to answer ratio.!
We saw a 1:4 ! question to answer ratio.! !
That means users got a larger answer set and more discussion on their questions.!
On average, users spend almost 5 minutes on the site
per visit.! ! ! ! ! ! ! !
On average, users spend almost 5 minutes on the site
per visit.! ! ! ! ! ! ! ! ! ! These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.!
By opening up this dialog, employees are able to turn
knowledge into a strategic asset for your company.!
We have good news. ! ! Breadcrumbs is available to
your organization. !
BreadcrumbsQA.com! for your Health IT questions and answers.! (Free!)!