Breadcrumbs Enterprise

Get Breadcrumbs for your organization!

Transcript

1. for your organization’s questions and answers.!
2. This is our short story.! (…these slides are meant for reading.)!
3. We used to work at a big company:!
4. We realized that the most important knowledge in the company was kept in the brains of the most tenured employees. !
5. New employees spent their first two years making the same mistakes their predecessors made.! “It feels like you’re reinventing the wheel.” ! – Epic Employee, year 2!
6. You had to know who to ask to get the information you need.!
7. Knowledge was siloed across the campus.!
8. That’s why we created!
9. A simple platform to ask questions, and get the answers you need.!
11. Ask a question.!
13. Tags (not silos) ensure that subject matter experts are notified.!
14. Employees vote on questions and answers. The best float to the top.!
15. information is logged in a searchable database.!
16. Employees earn reputation crumbs for using the site appropriately. These points are a measure of knowledge in a given area. !
17. Reputation means there is very little need for moderation and administration oversight.!
18. We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012. ! !
19. We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012. ! ! The platform was never sanctioned or officially communicated.!
20. The new-hires used it to answer their questions.!
21. The new-hires used it to answer their questions.! They started bringing in their teams and managers. !
22. In less than a year, over 90% of employees used the system to get answers to their questions. ! 7,000! year 1!
23. We saw a 1:4 ! question to answer ratio.!
24. We saw a 1:4 ! question to answer ratio.! ! That means users got a larger answer set and more discussion on their questions.!
25. On average, users spend almost 5 minutes on the site per visit.! ! ! ! ! ! ! !
26. On average, users spend almost 5 minutes on the site per visit.! ! ! ! ! ! ! ! ! ! These are colleagues helping each other across various roles and divisions of the company, improving integrated knowledge, and breaking down silos of information.!
27. By opening up this dialog, employees are able to turn knowledge into a strategic asset for your company.!
28. We have good news: ! ! Breadcrumbs is available for your organization. !
29. Installation is easy:! We support SharePoint integration, single sign on, and email response to make it easy on your employees.!
30. And we can make it look like you!!
31. Your Logo! Your Colors! Your Knowledge! And as mobile as your employees are!
32. BreadcrumbsQA.com/enterprise! for your organization’s questions and answers.!