Olark Advanced Features webinar

Now that you're comfortable with the basics of having chat on your website, let us help steer you toward some of the high octane ways to maximize chat value.

Best experienced if you meet the following criteria (although of course anyone is welcome):

1. Have already attended our Intro to Olark webinar
2. Have been chatting with visitors through Olark consistently for at least two weeks
3. Are on at least a Bronze plan (many of the features discussed are not available on the Free plan).

Transcript

1. Olark Features Nick Oliverio Customer Support Ninja
2. New Features • Web operator console (Visitor info, chat limits, switching tabs, sounds) • Cobrowsing Advanced tricks for standard features • Advanced reports, tagging, transferring, text expanders, targeted chat, groups, appearance, offline messages, language customization What we’ll cover
3. Benefits: Nothing to install - Great notifications - Standardized setup for your entire team Limit chats - All your chats in one place Operator console
4. Visitor Info
5. Chat Limits
6. Operator Console Sounds
7. Operator Console Shortcuts press shift + ?
8. Cobrowsing
9. Cobrowsing
10. Cobrowsing
11. Cobrowsing
12. Cobrowsing
13. Reports
14. Beta Reports
15. Reports
16. Reports
17. Email Reports
18. CSV Reports
19. Tagging
20. !transfer
21. Text Expanders
22. Targeted Chat
23. Groups (Platinum and above)
24. Groups (Platinum and above)
25. Appearance
26. Attention Grabber
27. Click to Chat
28. Offline Messages
29. Languages
30. Thanks for coming! Contact info: chat with us - olark.com email - premiumsupport@olark.com