Olark Demo Deck

A quick intro to the features and functions of Olark live chat

Transcript

3. Incredible ROI 3x Before Olark “Can’t touch this!” Watch your sales conversions go through the roof. Sales conversions Source: http://goo.gl/sE3OG After Olark
4. Help your customers solve problems today.! ! Keep your customers who need help! from looking elsewhere.
5. Choose a plan to fit your business Pick a billing cycle Kick the tires with a free plan
6. Quick, simple install Embed our Javascript on your website
7. Dozens of integration guides Don’t see yours? We can write a new one.
8. Chat from your web browser No setup required. Log in, start chatting. Go to chat.olark.com
9. Customize your chat box! & holiday themes
10. Customize colors, size and position
11. Change your chat box text
12. Ask for visitor information
13. What about when you’re offline?
14. Advanced control of your chat box
15. Chat routing: all operators New chat Lindsay takes! the chat Hi, how can I help?
16. Chat routing: round robin 1st chat 2nd chat 3rd chat 4th chat Joe gets the first chat Lindsay gets the second chat Bill is away, so Ryan gets the third chat Back to that start, Joe gets the fourth chat
17. Add your own! attention grabber image
18. Send automatic greeter messages After 15! seconds send the visitor! a welcome message
19. Create targeted chat rules
20. Cobrowsing Operator uses the !see command
21. Cobrowsing Visitor is asked permission
22. Operator !commands !help Lists the other commands !tag Label the chat conversation !transfer Transfer the chat. Add optional message. !unfollow Stop receiving notifications from visitor !push Send visitor to a URL !block Stop receiving chats from visitor !end Send a message that the chat has ended
23. Operator !commands !name Remember the visitor’s name !email Remember the visitor’s email !phone Remember the visitor’s number !transcript Returns a link to the transcript !case Pushes the transcript to your CRM as case !lead Pushes the transcript to your CRM as lead !see View your visitor’s screen
24. Create operator groups Support: Engineers: Palo Alto, CA: Ann Arbor, MI:
25. Chat transcripts Time of chat Visitor location Operator Tags Which URL are they on? Number of words
26. Detailed chat transcripts Visitor username Pages the visitor viewed Tags
27. CRM integration Yours not listed? Use our webhooks API
28. Reports
30. Advice for using live chat Guide to Getting Started
31. Support when you need it “All hands” support · Help Center · Live chat! Email response time around one hour