運用責任者が最初にやるべきこと /20190726-janog44-start-operation-automation-guide

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ઃܭϥϘ߹ಉձࣾ ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ 1 γχΞΞʔΩςΫτ೾ా໺༟Ұ +"/0(.FFUJOH ͔͜͜Β͸͡ΊΑ͏ɺӡ༻ࣗಈԽ

Operation Lab ӡ༻ઃܭϥϘ ࠓճͷΞδΣϯμ 2 • લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔ • ࢀߟʮӡ༻ࣗಈԽʯͷΠϝʔδ
• ͸͡Ίʹ • ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ • ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ • ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ • ·ͱΊ • ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ

Operation Lab ӡ༻ઃܭϥϘ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔ 3

ʮӡ༻ʯͱ͸ ࣈٛ • ͏·͘ػೳΛಇ͔ͤ༻͍Δ͜ͱɺ׆༻ɻ • ͦͷ΋ͷͷ΋ͭػೳΛੜ͔ͯ͠༻͍Δ͜ͱɻ׆༻ɻ Operation Lab ӡ༻ઃܭϥϘ 4
޿ࣙԓୈ࿡൛ େࣙઘ ʮԿ͔Λ׆༻ʯ͠ͳ͍׆ಈ͸ʮӡ༻ʯͱ͸ݴ͑ͳ͍ɻ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ 5 ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑Δ ސ٬ɾ֎෦αʔϏε outbound inbound outbound inbound
֎෦ࢧԉ૊৫ inbound inbound ӡ༻ϝϯόʔ outbound inbound ಺෦ڠௐ/ࢧԉ૊৫ inbound outbound ϦΫΤετ σϦόϦ σϦόϦ σϦόϦ σϦόϦ ϦΫΤετ ϦΫΤετ ϦΫΤετ ӡ༻ݱ৔ ૭ޱ ϑϩϯτΤϯυ όοΫΤϯυ outbound outbound ϦΫΤετʹର͢ΔσϦόϦͷ܁Γฦ͠ ى఺͔ͭऴ఺ ग़యܦӦ৘ใֶձ೥य़قશࠃݚڀൃදେձʮӡ༻ۀ຿ϓϩηεͷϞσϧԽʯ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ 6 ʮӡ༻ʯͱ͸ ఆٛ ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁΛಘΔ͜ͱΛ໨తʹɺ ֎෦ʹରͯ͠ɺܧଓతʹԿΒ͔ͷαʔϏεΛఏڙ͠ଓ͚Δ͜ͱɻ ʮαʔϏεΛܧଓతʹσϦόϦ͢Δ͜ͱʯ ࿈ࡌɿݱ৔ࢹ఺͔Βͷӡ༻ํ๏࿦
ୈ3ճ ໌೔ͷӡ༻ݱ৔ͷͨΊʹ - ӡ༻ϑϨʔϜϫʔΫͱ͍͏ࢹ఺ IUUQTUIJOLJUDPKQTUPSZ QBHF$ ʮԿ͔Λ׆༻͢Δʯ׆ಈ͸ʮӡ༻ʯͰ͋Δɻ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ 7 ʮӡ༻ʯΛʮαʔϏεσϦόϦʯͱଊ͑ΔϝϦοτ • ઐ໳ੑ αʔϏεͱσϦόϦ ͕໌֬ʹͳΔ •
ʮαʔϏεʯࢹ఺Ͱ෺ࣄΛߟ͑ΔΑ͏ʹͳΔ • ʮσϦόϦʯࢹ఺ͰఆྔධՁ͕ՄೳʹͳΔ Quality Cost Delivery ඼࣭ͱ͍͏Ձ஋؍ ࣌ؒͱ͍͏෺ੑ ֹۚͱ͍͏෺ੑ Ϣʔβ αʔϏε σϦόϦ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ࢀߟʮӡ༻ʯͱ͸ʮαʔϏεσϦόϦʯͰ͋Δ 8 • ࣾ಺ͷΠϯϑϥӡ༻ • ґཔݩͷ෦ॺ΁ͷαʔϏεͷσϦόϦͱߟ͑Δɻ •
ʮಓ۩ͷ͓कΓʯ͔Βͷ୤٫ • ΞϥʔτରԠ • γεςϜ͔Βʮ෮چϦΫΤετʯ͕དྷͨͱߟ͑Δɻ • ʮ෮چͱ͍͏αʔϏεʯͷσϦόϦͱ͍͏ࢹ఺Ͱߟ͑Δɻ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ ӡ༻ݱ৔ʹ͓͚Δఆٛ 9 ఆٛԽ ʮαʔϏεσϦόϦΛࣗಈԽ͢Δ͜ͱʯ ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁͷ޲্Λ໨తʹɺ
֎෦ʹର͢ΔܧଓతͳԿΒ͔ͷαʔϏεఏڙͷҰ෦΋͘͠͸શͯ ΛࣗಈԽ͢Δ͜ͱ ӡ༻ࣗಈԽͷຊ࣭͸ʮࣄۀܧଓੑʯͷ޲্ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸ʮӡ༻ඪ४ԽʯͷҰͭ 10 ӡ༻ۀ຿ΛίʔυϨϕϧ·ͰఆܕԽ ඪ४Խ ͠ɺ ࣮૷·Ͱߦ͏͜ͱɻ ӡ༻ࣗಈԽͷҐஔ෇͚
ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ߴ ඪ४ԽϨϕϧ ௿ ίʔυϨϕϧ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ஫ҙ఺ʮӡ༻ࣗಈԽʯΑ͋͘Δצҧ͍ 11 ʮࣗಈԽ͢Ε͹ఆܕԽ͞ΕΔʯΘ͚Ͱ͸ͳ͍ ඪ४ԽϨϕϧ ௿ ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ
ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ௿ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ Ұ଍ඈͼ ઃܭͳ͖࣮૷ʹؕΓɺ࢓༷όάΛੜΈ΍͍͢ º ࢓༷όάͷմ ֤࣮૷͕ಠࣗ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸ʮӡ༻ߏ଄Խʯͷઌʹ͋Δ 12 ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁͷ޲্Λ໨తʹɺ ֎෦ʹର͢ΔܧଓతͳԿΒ͔ͷαʔϏεఏڙͷҰ෦΋͘͠͸શͯ ΛࣗಈԽ͢Δ͜ͱ ӡ༻ࣗಈԽ ίʔυϨϕϧ
खॱॻϨϕϧ ݸʑਓ͕ಠࣗ ࣾ಺੍खӡ༻ ӡ༻ͷߏ଄Խ ӡ༻ࣗಈԽ ϞσϧԽϨϕϧ த ϞσϧԽϨϕϧ ߴ ϞσϧԽϨϕϧ ௿ ʮఆܕʯΑΓ΋޿͘ॊೈʹରԠ͢ΔͨΊʹ͸ʮߏ଄ʯԽ͕ඞཁ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

ʮӡ༻ࣗಈԽʯʹෆՄܽͳͭͷࢹ఺ اۀͷࣄۀܧଓੑ޲্ʹߩݙ͢Δ͔ • ࣄۀܧଓੑ͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ ӡ༻ݱ৔ͷαʔϏεՁ஋޲্ʹߩݙ͢Δ͔ •
αʔϏεՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ ӡ༻ݱ৔ͷσϦόϦՁ஋޲্ʹߩݙ͢Δ͔ • σϦόϦՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ Operation Lab ӡ༻ઃܭϥϘ 13 લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

ࢀߟʮӡ༻ࣗಈԽʯʹඞཁͳ࿦ཧతਖ਼͠͞ • ඼࣭ͷ޲্ • લఏ৚݅඼࣭ج४͕໌֬Ͱ͋Δ͜ͱ • ظؒͷ୹ॖ΍޻਺ͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷظؒ΍޻਺͕໌֬Ͱ͋Δ͜ͱ •
ϛεͷ๷ࢭ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷϛεൃੜ཰͕໌֬Ͱ͋Δ͜ͱ • ޮ཰Խ • લఏ৚݅ʮӡ༻ࣗಈԽʯલͷʮޮ཰ʯ͕໌֬Ͱ͋Δ͜ͱ • ίετͷ࡟ݮ • લఏ৚݅ʮӡ༻ࣗಈԽʯલʹʮ࡟ݮର৅ͱͳΔίετʯ͕໌֬Ͱ͋Δ͜ͱ Operation Lab ӡ༻ઃܭϥϘ 14 ʮӡ༻ࣗಈԽͷϝϦοτʯΛຊ౰ʹ࣮ݱͨ͠ͷ͔ূ໌͢ΔͨΊʹඞཁͳલఏ લఏʮӡ༻ࣗಈԽʯͱ͸Կ͔

Operation Lab ӡ༻ઃܭϥϘ ࢀߟʮӡ༻ࣗಈԽʯͷΠϝʔδ 15

ӡ༻ࣗಈԽͷΠϝʔδ • ӡ༻ۀ຿͸ύΠϓϥΠϯ • ۀ຿͕͔͋ͨ΋ʮύΠϓϥΠϯʯͷΑ͏ʹઃܭ͞Εӡߤ ӡߦ ͞ΕΔɻ • ύΠϓϥΠϯͷӡߤ؅ཧ͕ॏཁ •
σΟεύονϟʔ ਓ΍ػց ͕ࢦࣔ൑அ͠ɺύΠϓϥΠϯͷத͸εϜʔζʹྲྀΕ͍ͯ͘ɻ • ύΠϓϥΠϯͷอकɾվળ͕ৗʹඞཁ • ύΠϓϥΠϯͷҟৗ΍ඇޮ཰ͳ෦෼Λɺਓ͕ৗʹରԠɾվળ͢Δɻ Operation Lab ӡ༻ઃܭϥϘ 16 ӡߤ؅ཧۭߓ؅੍΍ߤۭձࣾͷӡߤҙࢥΛܾఆ͢Δۀ຿ ߴ͍ઐ໳ੑͱॏ͍੹೚Λ൐͏ ࢀߟӡ༻ࣗಈԽͷΠϝʔδ

Operation Lab ӡ༻ઃܭϥϘ 17 ӡ༻࡞ۀ͸ύΠϓϥΠϯ • ख໭Γʹର͢Δʮҧ࿨ײʯͷৢ੒ • 2$%΁ͷҙࣝ෇͚ Ξ΢τϓοτ඼࣭
• ࡞ۀһอޢͷҙࣝ෇͚ ηΩϡϦςΟ • ӡ༻࡞ۀͱ͸޻ఔ 6/*9ʹ͓͚ΔύΠϓॲཧ Ͱ͋Δɻ • ޻ఔઃܭ͕ద੾Ͱ͋Ε͹ɺॲཧͷఆܕԽɺଟॏԽ͕༰қ ୤ଐਓԽɺ୤ߴෛՙ • ޻ఔઃܭ͕ద੾Ͱ͋Ε͹ɺίʔυʹམ͠ࠐΈ͕͠΍͍͢ outbound inbound ϦΫΤετ σϦόϦ લॲཧ ओॲཧ ޙॲཧ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ 4UFQ 4UFQ 4UFQ 4UFQ 4UFQ ։ ࢝ ఏ ڙ ҰຊಓͰࠨ͔ΒӈʹྲྀΕΔ ෼ذ͸ύΠϓϥΠϯͷ֎Ͱߦ͏ ೖޱ͕໌֬ ग़ޱ͕໌֬ ܧଓతɾ҆ఆతʹఏڙ ࢀߟӡ༻ࣗಈԽͷΠϝʔδ

Operation Lab ӡ༻ઃܭϥϘ 18 ύΠϓϥΠϯͷӡߤ؅ཧ ґཔऀ Λ༠ಋ ґཔऀ Λ༠ಋ ґཔऀ
αʔϏε Χλϩά ґཔΨΠυ ϚχϡΞϧ ґཔ༻ νέοτγεςϜ 3FBE 3FBE $SFBUF ӡߤ؅ཧऀ σΟεύονϟʔ डཧରԠ ϚχϡΞϧ ࡞ۀ༻ νέοτγεςϜ 6QEBUF 3FBE $SFBUF 3FBE 3FBE ϖΞͰ੔උ 3FBE αʔϏεՁ஋ͷ 2$% ΤϯδχΞϦϯάՁ஋ͷ 2$% ύΠϓϥΠϯ͸ͳΔ΂͘ฏқʹ͠ɺ ύΠϓϥΠϯؒͷௐ੔΍ӡߤ؅ཧ͸σΟεύονϟʔ͕ߦ͏ɻ αʔϏεՁ஋ Ϗδωε কདྷతʹ͸σΟεύονͷҰ෦΋ࣗಈԽ΁ σϦόϦՁ஋ ΤϯδχΞϦϯά ฏқ ෳࡶ ࢀߟӡ༻ࣗಈԽͷΠϝʔδ

Operation Lab ӡ༻ઃܭϥϘ 19 ύΠϓϥΠϯͷอकվળ λεΫϚωʔδϟ σΟεύονϟʔ ࡞ۀ༻ νέοτγεςϜ ΤϯδχΞϦϯάՁ஋ͷ
2$% ύΠϓϥΠϯͷҟৗ΍ඇޮ཰ͳ෦෼Λɺ ਓ͕ରԠɾվળͯ͋͛͠Δɻ ഇࢭ΋ߟ͑Δ ઐ໳ ΤϯδχΞ ෆ۩߹ͷվम΍վળ มԽʹରԠ͠ͳ͍ͱ ͙͢ʹύΠϓϥΠϯ͸௠෗Խ͢Δ ܧଓతվળ *5*- ฏқ ෳࡶ ࢀߟӡ༻ࣗಈԽͷΠϝʔδ

·ͱΊӡ༻ࣗಈԽͷΠϝʔδ Operation Lab ӡ༻ઃܭϥϘ 20 ਵ࣌໘౗Λݟͯ͋͛Δඞཁ͕͋Δɺͱ͍͏ࢹ఺͕େࣄ ࣗಈԽͨ͠Βޙ͸໘౗ݟͳͯ͘ྑ͍ɺͱ͍͏͜ͱ͸ແ͍ • ӡ༻ۀ຿͸ύΠϓϥΠϯ •
ۀ຿͕͔͋ͨ΋ʮύΠϓϥΠϯʯͷΑ͏ʹઃܭ͞Εӡߤ ӡߦ ͞ΕΔɻ • ύΠϓϥΠϯͷӡߤ؅ཧ͕ॏཁ • σΟεύονϟʔ ਓ΍ػց ͕ࢦࣔ൑அ͠ɺύΠϓϥΠϯͷத͸εϜʔζʹྲྀΕ͍ͯ͘ɻ • ύΠϓϥΠϯͷอकɾվળ͕ৗʹඞཁ • ύΠϓϥΠϯͷҟৗ΍ඇޮ཰ͳ෦෼Λɺਓ͕ৗʹରԠɾվળ͢Δɻ ࢀߟӡ༻ࣗಈԽͷΠϝʔδ

Operation Lab ӡ༻ઃܭϥϘ ࢀߟӡ༻ࣗಈԽʹ͓͚ΔʮฏқʯͷΠϝʔδ 21 • ҙਤΛ૊Έқ͍࿦ཧߏ଄ • ࣗ࡞ؔ਺܈ͷଟஈݺͼग़͠Λ͠ͳ͍ •
WFSZDMFBS • FBTZUPVOEFSTUBOE • XJUIPVUEFDPSBUJPO • ෆཁͳ෼ذ΍ϩδοΫ͕ແ͍ • ٕज़తʹա৒ͳํ๏Λબ୒͠ͳ͍ • શମΛݟ௨ͤΔ෼ྔͱߏ଄ • ਂ͗͢ͳ͍Πϯσϯτ ࢀߟ

Operation Lab ӡ༻ઃܭϥϘ ͸͡Ίʹ 22

Operation Lab ӡ༻ઃܭϥϘ ೔ຊͷӡ༻ݱ৔ ݱ࣮ඇߏ଄త 23 τοϓμ΢ϯΞϓϩʔν ͕ଘࡏ͠ͳ͍ ϘτϜΞοϓΞϓϩʔν ͕ൃࢄ͍ͯ͠Δ
ݱ৔͔ΒͷఏҊ͕ແ͍ αΠϩԽ அઈ τοϓͷ͍ͨ͠ࣄ͕ Θ͔Βͳ͍ ઀߹΋͠ͳ͍ ੔߹΋͠ͳ͍ ӡ༻ཁһ ܦӦ૚ ӡ༻ཁһ ͸͡Ίʹ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ཁһ ຊདྷ͋Δ΂͖ʮӡ༻ۀ຿ʯͷߏ଄ 24 ӡ༻֓ཁઃܭ 4UFQ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ
ӡ༻ৄࡉઃܭ ߴ෇ՃՁ஋Խ 4UFQ 4UFQ ӡ༻֓ཁઃܭݟ௚͠ 4UFQ9 શମ࠷దઃܭ ෦෼࠷దઃܭ ෇ՃՁ஋ઃܭ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ ܦӦ૚ ӡ༻ཁһ ͸͡Ίʹ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ۀ຿ʹ͓͚Δʮཧ૝ʯͷ໌֬Խ 25 ཧ૝Λܝ͛ͳ͍ͱɺݱ࣮ͱͷΪϟοϓΛ஌Δ͜ͱ͕Ͱ͖ͳ͍ɻ Ϊϟοϓ͕Θ͔Ε͹࣍ʹԿΛ΍Δ΂͖͔͕Θ͔Δɻ "T*T 5P#F ӡ༻ۀ຿ʹ͸ʮશମ࠷దʯࢹ఺͕ॏཁ
શମ࠷ద࣮ݱʹ͸ʮ໌֬ͳཧ૝ʯ͕ඞཁ ӡ༻Ϛωʔδϟ ӡ༻Ϧʔμ ӡ༻੹೚ऀ ཧ૝Λ໌֬ʹ ܝ͛Δਓ ݱ࣮Λ஌Γਚ͘ ͍ͯ͠Δਓ ཧ૝ͱݱ࣮Λ ੔߹తʹ઀߹Ͱ͖Δਓ ͸͡Ίʹ

Operation Lab ӡ༻ઃܭϥϘ ཧ૝Λ໌֬ʹ ܝ͛Δਓ ݱ࣮Λ஌Γਚ͘ ͍ͯ͠Δਓ ӡ༻Ϛωʔδϟ ཧ૝ͱݱ࣮Λ ੔߹తʹ઀߹Ͱ͖Δਓ
ຊ೔ͷηογϣϯ ຊདྷ͋Δ΂͖໾ׂ෼୲ 26 ೾ా໺ ௕ٱ͞Μ ԣ஍͞Μ ӡ༻Ϧʔμ ӡ༻੹೚ऀ τοϓμ΢ϯΞϓϩʔν ͔Β࢝·Δ ϘτϜΞοϓΞϓϩʔν Ͱൃలͤ͞Δ ྆Ξϓϩʔνͷ ੔߹తͳ઀߹ "T*T 5P#F ͸͡Ίʹ

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱӡ༻੹೚ऀ 27

ίΞίϯϐλϯε ӡ༻Ձ஋ ͷ໌֬ԽɾࣗಈԽ͕ਐΉɻ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ෼཭͕ਐΉɻ ʮਓ͕΍Δඞཁʯ͕ແ͍ۀ຿͸ࣗಈԽ͞Ε͍ͯ͘ɻ ਓ͕ݮΔࣄΛલఏʹɺۀ຿ͷεϦϜԽ΍؆ૉԽ͕ਐΉɻ ʮӡ༻ࣗಈԽʯ͸ͲͷΑ͏ʹਐΉ͔ Operation
Lab ӡ༻ઃܭϥϘ 28 ΦϯαΠτΛલఏͱ͠ͳ͍ۀ຿͕૿͍͑ͯ͘ɻ ϦϞʔτۀ຿ʹ࠷దԽ͞Εͨۀ຿͕૿͑ɺࣗಈԽ͕ਐΉɻ ૊৫ͷۀ຿ͷൣғ͕มΘΔ ݸʑͷۀ຿ͷ΍Γํ͕มΘΔ ݸʑͷۀ຿ͷ΍Γํ͕มΘΔ ʮӡ༻ࣗಈԽʯͱӡ༻੹೚ऀ ࠓճ͸ɺͱΛٞ࿦ͷର৅ͱ͠·͢ɻ

ίΞίϯϐλϯε ӡ༻Ձ஋ ͷ໌֬Խɾू໿ΛਐΊΔඞཁ͕͋Δɻ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ෼཭ΛਐΊΔඞཁ͕͋Δɻ w ʮਓ͕΍Δඞཁʯ͕ແ͍ۀ຿͸ࣗಈԽ͞Ε͍ͯ͘ɻ w ਓ͕ݮΔࣄΛલఏʹɺۀ຿ͷεϦϜԽ΍؆ૉԽ͕ਐΉɻ ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ Operation
Lab ӡ༻ઃܭϥϘ 29 w ΦϯαΠτΛલఏͱ͠ͳ͍ۀ຿͕૿͍͑ͯ͘ɻ ϦϞʔτۀ຿ʹ࠷దԽ͞Εͨۀ຿Λ૿΍͍ͯ͘͠ඞཁ͕͋Δɻ ʮӡ༻ࣗಈԽʯͱӡ༻੹೚ऀ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ 30 ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ

ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ Operation Lab ӡ༻ઃܭϥϘ 31 • ͲΜͳۀ຿͕ʮӡ༻Ձ஋ʯΛੜΉͷ͔ •
ͲΜͳۀ຿͕ʮ΍ΊΔ΂͖ۀ຿ʯͳͷ͔ ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ ߟ͑ͯΈ·͠ΐ͏ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ • ਓ͕ݮΔࣄΛલఏʹɺۀ຿ͷεϦϜԽ΍؆ૉԽ͕ਐΉɻ ίΞίϯϐλϯε ӡ༻Ձ஋ ͷ໌֬Խɾू໿ΛਐΊΔඞཁ͕͋Δɻ ʮӡ༻Ձ஋ʯͷج४Λ໌֬ʹఆΊΔඞཁ͕͋Δ

Operation Lab ӡ༻ઃܭϥϘ 32 ӡ༻ۀ຿ͷൣғ͸εςʔΫϗϧμͰܾ·Δ Ϣʔβ ʮӡ༻ۀ຿ʯͷӨڹൣғશମΛ၆ᛌ͢Δඞཁ͕͋Δ ܦӦ૚ ڠྗ૊৫ ӡ༻૊৫
ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ εςʔΫϗϧμ ֎෦ ӡ༻૊৫ ಺෦ ʮӡ༻ʯͱ͍͏αʔϏεΛఏڙ͍ͯ͠Δ

Operation Lab ӡ༻ઃܭϥϘ ؍఺ӡ༻αʔϏεͷʮ؅ཧՄೳੑʯ 33 ओʹɺ؅ཧձܭ ۀ੷ධՁج४ͳͲ Ͱ࢖ΘΕΔ༻ޠͰ ʮ؅ཧऀ͸ࣗΒ੍ޚͰ͖Δൣғʹ͓͍ͯͷΈ੹೚Λ໰ΘΕΔʯ ͱ͍͏൑அج४
؅ཧՄೳੑͱ͸ εςʔΫϗϧμ ֎෦ ӡ༻૊৫੍͕ޚͰ͖Δൣғ͕ڱ͍ɻ ௚઀੍ޚͰ͖ͳ͍ɻ ྑ͘΋ѱ͘΋ Өڹൣғ͕޿͍ɻ ؅ཧෆՄೳɺؒ઀੍ޚ ӡ༻૊৫ ಺෦ ӡ༻૊৫͕ࣗΒઃܭɾ࣮૷Ͱ͖Δൣғ͕޿͍ɻ ௚઀੍ޚͰ͖Δɻ ྑ͘΋ѱ͘΋ Өڹൣғ͕ڱ͍ɻ ؅ཧՄೳɺ௚઀੍ޚ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ

Operation Lab ӡ༻ઃܭϥϘ ඇެࣜαʔϏε ެࣜαʔϏε ؍఺ӡ༻αʔϏεͷʮެࣜੑʯ 34 ͜͜Ͱ͸ɺ ʮ٬؍తͳґཔཁ݅ͱఏڙ੒ՌΛ໌ࣔͨ͠ɺެࣜͳӡ༻αʔϏεʯ ͔Ͳ͏͔ͱ͍͏෼ྨج४
ެࣜੑͱ͸ ӡ༻૊৫ͷ׆ಈ͕Ӆณతɺ҉໧తͰධՁ͞Εਏ͍ɻ ظ଴஋੍ޚͰ͖ͳ͍ɻʮӡ༻ͰΧόʔʯͷ߃ৗԽɻ ໌ࣔతɺඇརݖత ӡ༻૊৫ͷ׆ಈ͕٬؍తɺ໌ࣔతͰධՁ͞Εқ͍ɻ ظ଴஋੍ޚͰ͖Δɻۀ຿੹೚͕໌֬ʹͳΔɻ ඇ໌ࣔతɺརݖత ඇརݖతӡ༻ཁ݅ʹ߹க͍ͯ͠Ε͹୭Ͱ΋ґཔͰ͖Δɻ རݖతಛఆͷਓ΍෦ॺ͚͕ͩґཔͰ͖ɺྗؔ܎Ͱ಺༰͕มΘΔɻ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ

Operation Lab ӡ༻ઃܭϥϘ 35 ॏཁެࣜαʔϏεͱඇެࣜαʔϏεͷʮӡ༻Ձ஋ʯ ʮެࣜαʔϏεʯͱʮඇެࣜαʔϏεʯ͸Ձ஋ʹେ͖ͳ͕ࠩ͋Δɻ ໌ࣔతɺඇརݖత ඇ໌ࣔతɺརݖత ඇެࣜαʔϏε ެࣜαʔϏε
ެࣜαʔϏε͕ӡ༻૊৫ͷʮӡ༻Ձ஋ʯͷ࣮ମ ӡ༻૊৫ ʮӡ༻͸๩ͦ͠͏ʹ͍ͯ͠Δ͚Ͳ ԿΛ͍ͯ͠Δͷ͔Θ͔Βͳ͍ʯ ͱݴΘΕΔ ʮԿΛͯ͠΋Β͑Δͷ͔ʯ ʮ͜͏པΊ͹͜Μͳ੒Ռ͕ఏڙ͞ΕΔʯ ܦӦ૚΍ଞ૊৫ͷظ଴ɾධՁΛ໌֬ʹͰ͖Δ ඇެࣜαʔϏε΋ແՁ஋Ͱ͸ͳ͍͕ɺධՁ͞Εͳ͍ɾ͞Εʹ͍͘ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ۀ຿ͭͷՁ஋ྖҬ 36 εςʔΫϗϧμ޲͚ ӡ༻૊৫಺෦޲͚ ඇެࣜαʔϏε ެࣜαʔϏε ؅ཧෆՄೳ
؅ཧՄೳ Ձ஋໌ྎ Ձ஋໌ྎ Өڹൣғେ Өڹൣғখ Ձ஋ෆ໌ྎ ແՁ஋Ͱ͸ͳ͍͕ɺ ධՁ͞Εͳ͍ɾ͞Εʹ͍͘ ʮӡ༻͸๩ͦ͠͏ʹ͍ͯ͠Δ͚Ͳ ԿΛ͍ͯ͠Δͷ͔Θ͔Βͳ͍ʯ ͱݴΘΕΔ ܦӦ૚΍ଞ૊৫ͷظ଴ɾ ධՁΛ໌֬ʹͰ͖Δ ίΞίϯϐλϯε ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ

ӡ༻૊৫ͷӡ༻Ձ஋ͱۀ຿ൣғΛ໌֬ʹ͢Δɻ ·ͱΊӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ Operation Lab ӡ༻ઃܭϥϘ 37 ໌ࣔతɺඇརݖత ඇ໌ࣔతɺརݖత ඇެࣜαʔϏε
ެࣜαʔϏε ʮӡ༻Ձ஋ʯΛੜΉۀ຿ ΍ΊΔ΂͖ۀ຿ ެࣜԽͰ͖Δ෦෼ Λ੾Γग़͍ͯ͘͠ ର৅͕ͩΜͩΜ໌֬ʹͳ͍ͬͯ͘ ௕ظతʹର৅͕૿େ͍ͯ͘͠ ӡ༻૊৫ͷۀ຿ൣғΛ໌֬ʹ͢Δ εςʔΫϗϧμ޲͚ ίΞίϯϐλϯε ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ ίΞίϯϐλϯε ӡ༻Ձ஋ ͷ໌֬Խɾू໿ΛਐΊΔɻ

Operation Lab ӡ༻ઃܭϥϘ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ 38 ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ

ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ Operation Lab ӡ༻ઃܭϥϘ 39 • ʮਓ͕΍Δඞཁʯ͕ແ͍ۀ຿͸ࣗಈԽ͞Ε͍ͯ͘ɻ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ෼཭ΛਐΊΔɻ •
ͲΜͳۀ຿Λʮਓ͕΍Δʯ΂͖ͳͷ͔ • ͲΜͳۀ຿Λʮػց͕΍Δʯ΂͖ͳͷ͔ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ ߟ͑ͯΈ·͠ΐ͏ ʮਓPSػց͕΍Δ΂͖ۀ຿ʯͷج४Λ໌֬ʹఆΊΔඞཁ͕͋Δ

Operation Lab ӡ༻ઃܭϥϘ ΍Γ͕ͪͳʮࣗಈԽʯ ޡͬͨʮػց͕΍Δ΂͖ۀ຿ʯ 40 ӡ༻ۀ຿ ෳࡶ ฏқ ฏқ
ฏқ ฏқ ฏқ ฏқ ฏқ ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ੔ཧͤͣͦͷ·· ࣗಈԽΛਪਐ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ

Operation Lab ӡ༻ઃܭϥϘ ΍Γ͕ͪͳʮࣗಈԽʯ͕΋ͨΒ͢ޮՌ 41 ӡ༻ۀ຿ ฏқ ฏқ ෳࡶ ෳࡶ
ෳࡶ ੔ཧͤͣͦͷ·· ࣗಈԽΛਪਐ • ࢓༷͕ෳࡶ ෆཁͳ෼ذɾܦҢෆ໌ͷॲཧ΋ίʔυԽ • ੹຿͕ෆ໌֬ ଞͷࣗಈԽͱͷ෼୲͕ෆ໌ྎɻ࿈ܞࠔ೉ • อक͕ࠔ೉ Ҿ͖ܧ͗΍मਖ਼͕ࠔ೉ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ ʮػցʹ೚ͤΔ΂͖ۀ຿ʯͰ͸ͳ͔ͬͨ

Operation Lab ӡ༻ઃܭϥϘ ࣗಈԽ͢Δલʹ͢΂͖ۀ຿ͷ੔ཧ 42 ӡ༻ۀ຿ ෳࡶ ฏқ ฏқ ฏқ
ฏқ ฏқ ฏқ ฏқ ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ഇࢭۀ຿ ࣗಈԽ͕Մೳ ͳۀ຿ ࣗಈԽ͕Մೳ ͳۀ຿ ʮҰͭͷ͜ͱΛ্खʹͰ͖Δʯ୯ҐΛͭͷۀ຿ͱ͢Δ 6/*9ͷߟ͑ํ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ

Operation Lab ӡ༻ઃܭϥϘ ฏқͳۀ຿͕ʮӡ༻ࣗಈԽʯʹ΋ͨΒ͢ޮՌ 43 • ࢓༷͕୯७ ෼ذ͕গͳ͘ݟ௨͕͠ྑ͍ •
੹຿͕໌֬ ଞͷࣗಈԽͱͷ෼୲͕໌ྎɻ࿈ܞՄೳɻ • อक͕༰қ Ҿ͖ܧ͗΍मਖ਼΋༰қ ӡ༻ۀ຿ ฏқ ฏқ ࣗಈԽ͕Մೳ ͳۀ຿ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ ʮػցʹ೚ͤͯ҆৺ͳۀ຿ʯͰ͋Δɻ

Operation Lab ӡ༻ઃܭϥϘ 44 ฏқͳۀ຿ ฏқ ෳࡶ ෳࡶͳۀ຿ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ෼཭ΛਐΊΔɻ ਓ͕΍Δۀ຿
ػց͕΍Δۀ຿ ฏқԽͰ͖Δ෦෼ Λ੾Γग़͍ͯ͘͠ ର৅͕ݶఆɾߋ৽͞Ε͍ͯ͘ ௕ظతʹର৅͕૿େ͍ͯ͘͠ ݸʑͷۀ຿ͷ΍ΓํΛ੔ཧ͢Δ ·ͱΊӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ൑ఆج४Λ໌֬ʹ͢Δɻ ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ෆ҆ఆͳۀ຿ྖҬ ࣄۀܧଓՄೳʹ͢Δ ҆ఆతͳۀ຿ྖҬ ۀ຿ ಛੑ

Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ 45

ӡ༻੹೚ऀ͕࠷ॳʹ΍Δ΂͖͜ͱ Operation Lab ӡ༻ઃܭϥϘ 46 ·ͱΊ ͦͷޙʹɺʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ੔ཧΛਐΊΔɻ ͦͷޙʹɺίΞίϯϐλϯε ӡ༻Ձ஋ ͷ۩ମԽɾूதԽΛਐΊΔɻ
ӡ༻૊৫ͷӡ༻Ձ஋ͱۀ຿ൣғΛ໌֬ʹ͢Δɻ ʮਓ͕΍Δۀ຿ʯͱʮػց͕΍Δۀ຿ʯͷ ൑ఆج४Λ໌֬ʹ͢Δɻ

Operation Lab ӡ༻ઃܭϥϘ ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ 47

Operation Lab ӡ༻ઃܭϥϘ ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ 48 ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ
ʮഇࢭʯΑΓ΋අ༻ରޮՌͷେ͖͍վળ΍ࣗಈԽ͸΄ͱΜͲແ͍ • ࣮ࢪ޻਺͕গͳ͍ • ࣗಈԽͷઃܭ΍࣮૷ͱൺ΂ͯѹ౗తʹগͳ͍ • ࣗಈԽͷ޻਺͸૝ఆ௨ΓͰऩ·Βͳ͍ ਺ഒ͔͔Δ • ࣮ࢪޮՌ͕໌֬ • ࣗಈԽͱൺ΂ͯѹ౗తʹޮՌ͕໌֬ ഇࢭͱ͍͏ࣄ࣮ • ࣗಈԽͷޮՌ͸ෆ໌ͳ͜ͱ͕ଟ͍ ಛʹಋೖલͷঢ়گ • อक͕ൃੜ͠ͳ͍ • ഇࢭޙ͸ؔ࿈޻਺͕શ͔͔͘Βͳ͍ • ࣗಈԽޙ͸ɺͦͷҡ࣋ɾอकʹ૬౰޻਺͔͔Δ ഇࢭۀ຿ ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ

Operation Lab ӡ༻ઃܭϥϘ ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ 49 ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ
ʮഇࢭʯΑΓ΋අ༻ରޮՌͷେ͖͍վળ΍ࣗಈԽ͸΄ͱΜͲແ͍ • ௐ੔͝ͱ͕ۤखͳਓ͕ଟ͍ • ؔ܎෦ॺͱௐ੔͢ΔΑΓ΋ʮؤுΔʯબͼ͕ͪ • ഇࢭΛܾஅͰ͖Δਓ͕গͳ͍ • ࣗಈԽͷઃܭ΍࣮૷ͱൺ΂ͯѹ౗తʹগͳ͍ • ࣗಈԽ͸ʮಋೖʯͳͷͰܾࡋ͞Ε΍͍͢ ੵۃతʹۀ຿ഇࢭͰ͖Δਓ͕͍Δͱ ۀ຿͸ܶతʹมԽ͢Δɻ ഇࢭۀ຿ ࢀߟۀ຿ഇࢭͷޮՌ͸ઈେ

Operation Lab ӡ༻ઃܭϥϘ 50 IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ

運用責任者が最初にやるべきこと /20190726-janog44-start-operation-automation-guide

運用責任者が最初にやるべきこと /20190726-janog44-start-operation-automation-guide

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