Making technology more human, and loving every minute of it

No matter your role in a technology outfit, no matter if you're way far from the end-user, what you do is used by a real person. You're in the business of making user experiences.

I'm presenting 7 approaches (pick two) to make your next project more user-centred:
- start with the user’s experience
- iterate
- compare two different takes
- watch real people use it
- love it! -- disregard the client and build something you'd use yourself
- overlap roles
- change the deal

If you're a manager or a top executive, you have your own deliverables; use those same approaches to be more user- (worker-) centred.

Originally presented at CANHEIT 2013 (http://canheit.uottawa.ca/program/1603926) and followed-up at CANHEIT 2014 (https://canheit.upei.ca/event/70).

Transcript

1. Making technology more human AND LOVING EVERY MINUTE OF IT
2. Hi Pascal Laliberté User Experience Designer
3. You? UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
4. You’re in the business of... UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
5. What is it that you’re actually doing? Technology Information You’re in the business of...
6. What is it that you’re actually doing? Technology You’re in the business of... Building Analysing Managing
7. Technology You’re in the business of... Managing that a human...
8. Technology You’re in the business of... Managing that a human... Experiences
9. Technology Managers Experience UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
10. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
11. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts User Interface
12. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions User Interface
13. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Words User Interface
14. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
15. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
16. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
17. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
18. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics
19. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations
20. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations
21. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Back-end code
22. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity
23. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)
24. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)
25. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) (+exceptions)
26. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
27. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
28. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
29. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
30. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
31. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
32. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
33. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements
34. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)
35. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)
36. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
37. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
38. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
39. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
40. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
41. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
42. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
43. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
44. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
45. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
46. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
47. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
48. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
49. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation EASY TO USE
50. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR
51. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST
52. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST
53. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR
54. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST
55. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR
56. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST
57. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE
58. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE
59. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE
60. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR
61. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR CLEAR FAST RELIABLE
62. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR CLEAR FAST RELIABLE CLEAR RELIABLE
63. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE
64. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on first?
65. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on first?
66. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE
67. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it
68. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it
69. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE
70. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
71. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
72. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
73. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
74. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
75. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear
76. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear It’ll then be much easier to get to fast and reliable
77. PART 1 In the business of managing experiences CLEAR FAST RELIABLE
78. Thoughts? 1 2 3 4 5 PART 1
79. PART 2
80. PART 2 How does that change my job?
81. How does that change my job? UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
82. The How
83. The How The What
84. The How The What
85. The How
86. The How 2 1 3 4 5 6 7
87. The How 2 1 3 4 5 6 7 !!?? 7 approaches?
88. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project 2 approaches
89. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project 2 approaches
90. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project +1 2 approaches
91. 1 Start with the user’s experience
93. 1 Start with the user’s experience
94. 1 Start with the user’s experience
95. Iterate (more than one shot) 2 1 Start with the user’s experience
96. Iterate (more than one shot) 2 1 Start with the user’s experience 3 Compare two (or more) different takes
97. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 Compare two (or more) different takes Watch real people use it
98. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 Compare two (or more) different takes Watch real people use it Love it
99. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
100. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
101. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
102. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
103. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
104. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
105. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal
106. Iterate (more than one shot) 2 1 Start with the user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal
107. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
108. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
109. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
110. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation Your own deliverables?
111. Managers CIOs &
112. Managers CIOs & Meetings
113. Managers CIOs & Meetings Presentations
114. Managers CIOs & Meetings Presentations Reports
115. Managers CIOs & Meetings Presentations Reports Documents
116. Managers CIOs & Meetings Presentations Reports Documents Emails
117. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones
118. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones CLEAR FAST RELIABLE
119. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones 1 Start with the user’s CLEAR FAST RELIABLE
120. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s CLEAR FAST RELIABLE
121. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m CLEAR FAST RELIABLE
122. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u CLEAR FAST RELIABLE
123. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it CLEAR FAST RELIABLE
124. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles CLEAR FAST RELIABLE
125. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE
126. 7 Change the deal
127. 7 Change the deal Workers
128. 7 Change the deal Workers Managers Workers put their first...
129. 7 Change the deal Workers Managers CIO Managers put their first...
130. 7 Change the deal Workers Managers CIO Clients CIOs put their first...
131. 7 Change the deal Workers Managers CIO Clients Users ? But who puts the first?
132. 7 Change the deal Workers Managers CIO Clients Users
133. 7 Change the deal Workers Managers CIO Clients Users
134. 7 Change the deal Workers Managers CIO Clients Users Workers put the first...
135. 7 Change the deal Workers Managers CIO Clients Users Managers put their first...
136. 7 Change the deal Workers Managers CIO Clients Users CIOs put their first...
137. 7 Change the deal Workers Managers CIO Clients Users CIOs put their first... ?
138. 7 Change the deal Workers Managers CIO Clients Users
139. 7 Change the deal Workers Managers CIO Clients Users Business partners
140. 7 Change the deal Workers Managers CIO Users Business partners
141. 7 Change the deal Workers Managers CIO Users Business partners
142. 7 Change the deal Workers Managers CIO Users Business partners But how do you agree on how to put the user first?
143. 7 Change the deal Workers Managers CIO Users Business partners Metrics
144. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction
145. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing
146. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption
147. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion
148. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime
149. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime ...
150. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
151. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users
152. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users
153. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Project by project
154. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Project by project Service by service
155. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Service by service
156. 7 Change the deal Workers Managers CIO Clients Users
157. 7 Change the deal Workers Managers CIO Clients Users = ?
158. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
159. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
160. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
161. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ...
162. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ...
163. 7 Change the deal Workers Managers CIO Clients Users = ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ... Top of your Requirements Lists
164. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE Org Design
165. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
166. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human
167. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...
168. Do it anyway. You’ll love every minute of it UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...
169. What will be your project? Iterate (more than one shot) 2 1 Start with the user’s experience 3 Compare two (or more) different takes 4 Watch real people use it 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE
170. Questions? 1 2 3 Pascal Laliberté, @pascallaliberte, uOttawa. Thanks! 6 7 4 5