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Making technology more human, and loving every minute of it

Making technology more human, and loving every minute of it

No matter your role in a technology outfit, no matter if you're way far from the end-user, what you do is used by a real person. You're in the business of making user experiences.

I'm presenting 7 approaches (pick two) to make your next project more user-centred:
- start with the user’s experience
- iterate
- compare two different takes
- watch real people use it
- love it! -- disregard the client and build something you'd use yourself
- overlap roles
- change the deal

If you're a manager or a top executive, you have your own deliverables; use those same approaches to be more user- (worker-) centred.

Originally presented at CANHEIT 2013 (http://canheit.uottawa.ca/program/1603926) and followed-up at CANHEIT 2014 (https://canheit.upei.ca/event/70).

A56664d7adfe8cd506c1bc60f9fe2c0a?s=128

Pascal Laliberte

June 11, 2013
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Transcript

  1. Making technology more human AND LOVING EVERY MINUTE OF IT

  2. Hi Pascal Laliberté User Experience Designer

  3. You? UX Designers Web Designers Web Developers Systems Analysts Business

    Analysts Managers CIOs Programmers Support Analysts
  4. You’re in the business of... UX Designers Web Designers Web

    Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
  5. What is it that you’re actually doing? Technology Information You’re

    in the business of...
  6. What is it that you’re actually doing? Technology You’re in

    the business of... Building Analysing Managing
  7. Technology You’re in the business of... Managing that a human...

  8. Technology You’re in the business of... Managing that a human...

    Experiences
  9. Technology Managers Experience UX Designers Web Designers Web Developers Systems

    Analysts Business Analysts Managers CIOs Programmers Support Analysts
  10. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts
  11. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts User Interface
  12. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions User Interface
  13. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Words User Interface
  14. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
  15. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
  16. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
  17. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface
  18. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics
  19. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations
  20. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations
  21. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Back-end code
  22. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity
  23. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)
  24. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)
  25. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) (+exceptions)
  26. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
  27. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
  28. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)
  29. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
  30. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
  31. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
  32. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime
  33. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements
  34. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)
  35. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)
  36. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
  37. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
  38. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)
  39. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  40. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  41. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
  42. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
  43. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
  44. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !
  45. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  46. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  47. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  48. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  49. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation EASY TO USE
  50. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR
  51. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST
  52. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST
  53. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR
  54. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST
  55. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR
  56. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST
  57. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE
  58. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE
  59. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE
  60. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR
  61. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR CLEAR FAST RELIABLE
  62. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

    Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR FAST CLEAR FAST CLEAR CLEAR FAST CLEAR CLEAR FAST RELIABLE CLEAR FAST RELIABLE RELIABLE CLEAR CLEAR FAST RELIABLE CLEAR RELIABLE
  63. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE
  64. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on first?
  65. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on first?
  66. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE
  67. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it
  68. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it
  69. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE
  70. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  71. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  72. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  73. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  74. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  75. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear
  76. Easy to use Fewer options Fewer systems Fewer features Easier

    to make accessible CLEAR FAST RELIABLE Starting with Clear It’ll then be much easier to get to fast and reliable
  77. PART 1 In the business of managing experiences CLEAR FAST

    RELIABLE
  78. Thoughts? 1 2 3 4 5 PART 1

  79. PART 2

  80. PART 2 How does that change my job?

  81. How does that change my job? UX Designers Web Designers

    Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts
  82. The How

  83. The How The What

  84. The How The What

  85. The How

  86. The How 2 1 3 4 5 6 7

  87. The How 2 1 3 4 5 6 7 !!??

    7 approaches?
  88. The How 2 1 3 4 5 6 7 In

    the upcoming year: 1 project 2 approaches
  89. The How 2 1 3 4 5 6 7 In

    the upcoming year: 1 project 2 approaches
  90. The How 2 1 3 4 5 6 7 In

    the upcoming year: 1 project +1 2 approaches
  91. 1 Start with the user’s experience

  92. None
  93. 1 Start with the user’s experience

  94. 1 Start with the user’s experience

  95. Iterate (more than one shot) 2 1 Start with the

    user’s experience
  96. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 Compare two (or more) different takes
  97. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 Compare two (or more) different takes Watch real people use it
  98. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 Compare two (or more) different takes Watch real people use it Love it
  99. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  100. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  101. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  102. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  103. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  104. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles
  105. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal
  106. Iterate (more than one shot) 2 1 Start with the

    user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal
  107. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts
  108. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts
  109. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation
  110. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation Your own deliverables?
  111. Managers CIOs &

  112. Managers CIOs & Meetings

  113. Managers CIOs & Meetings Presentations

  114. Managers CIOs & Meetings Presentations Reports

  115. Managers CIOs & Meetings Presentations Reports Documents

  116. Managers CIOs & Meetings Presentations Reports Documents Emails

  117. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones

  118. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones CLEAR

    FAST RELIABLE
  119. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones 1

    Start with the user’s CLEAR FAST RELIABLE
  120. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s CLEAR FAST RELIABLE
  121. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m CLEAR FAST RELIABLE
  122. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u CLEAR FAST RELIABLE
  123. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it CLEAR FAST RELIABLE
  124. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles CLEAR FAST RELIABLE
  125. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE
  126. 7 Change the deal

  127. 7 Change the deal Workers

  128. 7 Change the deal Workers Managers Workers put their first...

  129. 7 Change the deal Workers Managers CIO Managers put their

    first...
  130. 7 Change the deal Workers Managers CIO Clients CIOs put

    their first...
  131. 7 Change the deal Workers Managers CIO Clients Users ?

    But who puts the first?
  132. 7 Change the deal Workers Managers CIO Clients Users

  133. 7 Change the deal Workers Managers CIO Clients Users

  134. 7 Change the deal Workers Managers CIO Clients Users Workers

    put the first...
  135. 7 Change the deal Workers Managers CIO Clients Users Managers

    put their first...
  136. 7 Change the deal Workers Managers CIO Clients Users CIOs

    put their first...
  137. 7 Change the deal Workers Managers CIO Clients Users CIOs

    put their first... ?
  138. 7 Change the deal Workers Managers CIO Clients Users

  139. 7 Change the deal Workers Managers CIO Clients Users Business

    partners
  140. 7 Change the deal Workers Managers CIO Users Business partners

  141. 7 Change the deal Workers Managers CIO Users Business partners

  142. 7 Change the deal Workers Managers CIO Users Business partners

    But how do you agree on how to put the user first?
  143. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics
  144. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction
  145. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing
  146. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing User adoption
  147. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing User adoption Time to completion
  148. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing User adoption Time to completion Uptime
  149. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing User adoption Time to completion Uptime ...
  150. 7 Change the deal Workers Managers CIO Users Business partners

    Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
  151. 7 Change the deal Users Metrics User satisfaction Usability testing

    User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users
  152. 7 Change the deal Users Metrics User satisfaction Usability testing

    User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users
  153. 7 Change the deal Users Metrics User satisfaction Usability testing

    User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Project by project
  154. 7 Change the deal Users Metrics User satisfaction Usability testing

    User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Project by project Service by service
  155. 7 Change the deal Users Metrics User satisfaction Usability testing

    User adoption Time to completion Uptime CLEAR FAST RELIABLE ... Workers Managers CIO Clients Users Service by service
  156. 7 Change the deal Workers Managers CIO Clients Users

  157. 7 Change the deal Workers Managers CIO Clients Users =

    ?
  158. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
  159. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
  160. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEAR FAST RELIABLE ...
  161. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ...
  162. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ...
  163. 7 Change the deal Workers Managers CIO Clients Users =

    ? Metrics User satisfaction Usability testing Time to completion Uptime CLEAR FAST RELIABLE ... Top of your Requirements Lists
  164. Managers CIOs & Meetings Presentations Reports Documents Emails One-on-ones Iterate

    (more than o 2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE Org Design
  165. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts
  166. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Making technology more human
  167. UX Designers Web Designers Web Developers Systems Analysts Business Analysts

    Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...
  168. Do it anyway. You’ll love every minute of it UX

    Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...
  169. What will be your project? Iterate (more than one shot)

    2 1 Start with the user’s experience 3 Compare two (or more) different takes 4 Watch real people use it 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE
  170. Questions? 1 2 3 Pascal Laliberté, @pascallaliberte, uOttawa. Thanks! 6

    7 4 5