The API of Your Company Culture

Transcript

1. Patrick Seda The API of your Comp any Cul ture @pxtrick 2018 - NASHVILLE
2. @pxtrick P a trick Sed a “Increasing the Qu ality of the Universe” Software Architect
3. Defining Cul ture
5. Nope ! Perks
7. A Definition “The personality of a company; the collective behavior of everyone contributing ... this includes ethics, expectations, mission, work environment, goals, and values.”
8. F alla cy of the founders
9. P aint Met aphor
10. The Cul ture API
11. API “The definition of method of communica tion for a ser vice” Application Programming Interface (Service: A system supplying a public need)
12. Consumers Pr oducers API Expectation: Solemn Oath: Trust that the service behaves in a healthy way Provides what we need Must make sure the functionality is working (and growing) properly Be truthful (SERVICE)
13. Consumers Pr oducers API Expectation: Solemn Oath: Trust that the service behaves as advertised (and in a healthy way) Must make sure the functionality is working (and growing) properly Be truthful (SERVICE)
14. Consumers Pr oducers Employees API Customers Job Applicants Business Partners Media Employees (CULTURE)
15. Consumers Pr oducers Employees API Customers Job Applicants Business Partners Media Employees (CULTURE)
16. Cul ture D ynamics
17. Tr ust
18. T emperature Off On A/C Sy stem Very BAD
19. T emperature Off On A/C Sy stem Hysteresis
20. Trust Hy steresis of Tr ust Demonstrated Trustworthiness
21. Motiv a tion
22. Encouragement to do something based upon external rewards/punishments (often called “Carrot and Stick”) Extrinsic Motiv a tion - Grades in school, scholarships - Salary raises, project bonuses - Status, recognition - Medals, trophies, patches, ribbons
23. The innate drive to do something whereas the activity is rewarding in and of itself (aka “fun”, no external rewards) INtrinsic Motiv a tion - Solving a crossword puzzle - Writing a book - Meditating - Creating a painting, poem, song
24. Motiv a tion + = Manipula ting
25. Motiv a tion + = The “Overjustification Effect” Manipula ting
26. Psy chological Safety
31. Psy chological Safety “A sense of confidence that the team will not embarrass, reject, or punish someone for speaking up”
32. Google Internal Stud y More than anything else, Psychological Safety was critical to making a team work
34. Summar y - Perks are NOT your culture - Every single person affects your culture - Culture is like an API - Establish trust, and don’t mess it up - Understand that motivation is complex - Psychological Safety is critical to success
35. P a trick Sed a speakerdeck.com/pxtrick @pxtrick