What Bugs Taught Us About People

How we created a bug rotation system at Etsy, and what we learned in the process. I used these Etsy listings in my talk:

http://etsy.me/1npk3Dz

Transcript

1. What Bugs
   Taught Us
   About People
   

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3. over 23 million
   items listed
   

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4. more than $1 billion
   in sales in 2013
   

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5. 30 million users
   

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6. 60 million visitors
   per month
   

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8. 60
   deploys per day
   

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9. Varying
   degrees of
   code ownership
   

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10. Around 1000
    open bugs
    

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12. Fixler
    

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13. Bug Rotation 1.0
    

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14. Engineers
    attend one day
    per month
    

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15. One
    manager
    per week
    

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16. Engineers
    choose which
    bugs they want
    to fix
    

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17. Anticipated
    Benefits
    

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18. The early days
    

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19. We picked
    the low
    hanging fruit
    

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20. The era of
    discontent
    

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21. Paradox of
    Choice
    

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22. Unclear
    priorities
    

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23. Perceived
    lack of value
    

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24. Static
    schedule
    

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25. Engineering
    manager fail
    

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26. Why clean up
    other people’s
    messes?
    

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27. 6 months
    in: time to
    reconsider?
    

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28. Should we
    kill it?
    

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29. Uh oh,
    support loves
    bug rotation
    

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30. How do we
    tighten the
    feedback
    loop?
    

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31. Bug Rotation 2.0
    

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32. Support
    prioritizes
    the bugs
    

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33. Less bug
    rotation
    required
    

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34. Work in
    pairs
    

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35. Designated
    manager
    

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36. Opt out
    allowed
    

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37. What did
    we achieve?
    

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38. What did
    we learn?
    

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39. Mandates
    kill
    enthusiasm
    

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40. People
    want to
    collaborate
    

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41. You have to
    iterate on
    process
    

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42. Thank you!
    

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