How we created a bug rotation system at Etsy, and what we learned in the process. I used these Etsy listings in my talk:
http://etsy.me/1npk3Dz
What BugsTaught UsAbout People
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over 23 millionitems listed
more than $1 billionin sales in 2013
30 million users
60 million visitorsper month
60deploys per day
Varyingdegrees ofcode ownership
Around 1000open bugs
Fixler
Bug Rotation 1.0
Engineersattend one dayper month
Onemanagerper week
Engineerschoose whichbugs they wantto fix
AnticipatedBenefits
The early days
We pickedthe lowhanging fruit
The era ofdiscontent
Paradox ofChoice
Unclearpriorities
Perceivedlack of value
Staticschedule
Engineeringmanager fail
Why clean upother people’smesses?
6 monthsin: time toreconsider?
Should wekill it?
Uh oh,support lovesbug rotation
How do wetighten thefeedbackloop?
Bug Rotation 2.0
Supportprioritizesthe bugs
Less bugrotationrequired
Work inpairs
Designatedmanager
Opt outallowed
What didwe achieve?
What didwe learn?
Mandateskillenthusiasm
Peoplewant tocollaborate
You have toiterate onprocess
Thank you!