I started my career in technology, working in Customer Support for a small start up in little old New Zealand. To help our Support team scale as the business quickly grew, we needed to invest in a fool-proof self-service strategy.
To help our users get up and running with our product quickly we needed friendly, accessible and engaging product education.
Video was one of the first things we identified as being a crucial part of our product education strategy. In this talk, I'll share my experience with using, producing and managing videos, as part of documenting an ever-changing and evolving product.
If you're looking to start your adventure in video, this talk will give you insight into how to develop and deliver a video strategy, with some helpful insights and lessons learned along the way.
A recorded version of the talk can be found here: https://youtu.be/PyGJiUIMGpw