of web browsing sessions will be done without a screen. of all searches will be voice. of customer interactions will be managed without a human. By 2020... Gartner ComScore Gartner 30% 50% >85%
Ok Google, let me talk to BookAMeetingRoom Welcome, how can I help you? I want to book a meeting room for 3 persons. Sure! Here’s BookAMeetingRoom Sure, for when? Tomorrow, from 2pm to 3pm. Example of a Custom Use Case
It’s easier to make computer learn than to build smarter computers Machine Learning Process of making computers learn Artificial Intelligence Process of building smarter computers
Invoke “My Banking Agent” action [user start typing] Intent Recognition Context Awareness Training Multi-language support CRM Other systems & APIs Directory Natural Language API Container Engine Cloud Functions Compute Engine AppEngine “Welcome, how can I help you?” “I like to transfer 50 euro to my wife’s bank account.” “Sure, I’ve transfered 50 euro to your wife’s bank account.” “Do you want to hear your new balance?”
Invoke “My Banking Agent” action “Welcome, how can I help you?” “Sure, I’ve transfered 50 euro to your wife’s bank account.” “Do you want to hear your new balance?” “I like to transfer 50 euro to my wife’s bank account.” Intent Recognition Context Awareness Training Multi-language support CRM Other systems & APIs Directory Natural Language API Container Engine Cloud Functions Compute Engine AppEngine “Ok Google, talk to My Banking Agent” “Sure, here’s My Banking Agent”
Webhooks (Fulfillment) Webhook integration allows you to pass information from a matched intent into a web service and get a result from it. You can pass in entities as a parameter, to post to a webservice.
“Transfer 50 euro to my wife’s bank account?” 50 euro Example of a webhook WebService.transferMoney(‘50eur’,‘NL99ABNA0123456789’) Sure. I’ve transfered 50 euro to your wife her bank account. my wife’s
Review & Approval Web-based portal ● Triggering Information ● Merchandising and information Approvals ● Automatic and manual policy checks ● Turn around in about 1 week
Demo: A TV Guide Do it yourself: https://goo.gl/fdCh3I Ok Google, let me talk to the TV Guide Welcome, I’m the Dutch TV Guide. You can ask me the following: What’s on a channel? What’s on RTL 4? Sure! Here’s The TV Guide Enter Earcon On RTL 4: At 7am: Nieuws At 7:30am: Nieuws ... Exit Earcon . . .
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