services, what users might demand from them, and what providers can offer ¡ Provide an opinion on what Telco’s can do to stay /or become again/ “smart” ¡ Discuss, question, exchange, propose, … IDEAS and OPINIONS
(fixed/mobile) ¡ Messaging (SMS, MMS) ¡ Network connectivity (fixed/mobile) ¡ Television ¡ These services are currently in transition à Operators slowly perceive them as actual services ¡ Convergence so far only from sales perspective (bundled packages)
in the past ¡ Network and service were conjunct (“assured delivery”) ¡ Interconnect and call-through fees for the network operator were paid ¡ Telephony was overall source of income ¡ Mobile messaging gets competition ¡ Better programs from OTTs with increasing reach ¡ Web integration important (Facebook, Twitter) ¡ IPTV is rather television over IP than “TV 2.0” so far
mobile) ¡ IPTV started ¡ Currently connectivity is widely deployed and IPTV as a single product is established ¡ IP Multimedia Subsystem ¡ IP connectivity ¡ IPTV All-IP 5
of integration (APIs, functionality) ¡ Some services are only mash-ups of other services ¡ Monetization not always trivial ¡ Ad based ¡ Premium tariffs: subscriptions, features ¡ Usually require smart end devices ¡ Smart phones, smart TV (incl. set-top-boxes like PS3, Xbox) ¡ Greenfield conditions, not afraid to fail
decreasing ¡ Differences ¡ Understanding of ‘service’ ¡ Addressed market (partially) ¡ Managed vs. unmanaged service delivery ¡ Third party integration (e.g. cloud) ¡ Revenue generation vs. user relation
Create individual unique selling points within local market ¡ Mash ups ¡ Follow the move of the web 2.0 hype and integrate applications and services (mash-ups) ¡ Gain revenue from possibilities to generate new services on top of IMS and IPTV ¡ Business segment ¡ Provide communication interface for customer's web presence ¡ Provide integrated „new“ communication services (CaaS)
a service platform ¡ Cheaper launch of services ¡ Faster time-to-market ¡ Third party interfaces ¡ Vertical integration with own and public services and enablers ¡ Horizontal service development on open platform ¡ Open frameworks/API’s on top of the IMS ¡ Telco offer enhanced web API‘s and mash-ups for own services (click2dial, web phone, CaaS, QoS) ¡ Telco integrates web 2.0 services to enrich own service base (integrate Facebook, Youtube, Netflix)
has the choice for technology (analog, ISDN, IP-based) ¡ Wrong understanding: IP-based à Telephony via the Internet à Why not Skype? ¡ Wrong processes internally ¡ Process complexity hinders better time to market ¡ Lifecycle changed ¡ Managing local vs. global competition
à Use all services and devices in your domain for an overall service experience ¡ Extend business voice products towards unified communications à Voice is not the only product anymore, but multi-channel interoperable communications ¡ IT integration to gain unique view about users ¡ Subscribers become users, strong OSS/BSS support required ¡ Identity management to be able to map users
(“assure it’s not worse”) but increase QoE (“make it better”) ¡ High-definition will become standard also in communications (voice, video) ¡ Blended services ¡ Communications as enabler (presence, messaging, multi-media) ¡ Integration with own services ¡ Capable of being integrated with external apps (APIs) ¡ New business/tariff models ¡ Ad supported calling (TV set has enough screen estate) ¡ Traffic vs. content billing (more understandable for the user) ¡ Multiple devices per user, SMS vs. chat (per-message-billing) ¡ Web integration
now ¡ Service enablers, application layer integration ¡ Rich set of multimedia services accessibility from anywhere, anytime with the same experience ¡ Service personalization on user/group/community level ¡ Follow the real user demand for new services à define new service requirements now ¡ “Reusable capabilities” concept to minimize complexity of systems
future is not a walled garden! ¡ Users needs a reason to use their applications – they have to federate with the web! … or it will be accessed directly ¡ The Web 2.0 is user centric and open to be extended with applications – the Telco 2.0 should follow this approach ¡ Churn and revenue prevention with often forgotten chances that mash-ups offer
as well as approaches how to cope with them ¡ Highlight Telco’s potential in the growing competition ¡ Motivation to rather act now than wait for the perfect standard ¡ Utilize existing infrastructure ¡ Integrate on the back-end ¡ Blend services ¡ Integration is important (internally as well as externally)