Raise your hand if you enjoy being buried in alerts or awakened at 2 AM? (Yeah, thought so.) Ever-rising customer expectations around high availability and performance put massive pressure on the teams who develop and support SaaS products. And those teams are literally losing sleep over it. Until outages and other incidents are a thing of the past, organizations need to invest in a way of dealing with them that won't lead to burnout. In this session, learn how to combine the latest tooling with DevOps within AWS in the pursuit of a sustainable incident response workflow.