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Dealing with the Demands of the Open Source Community

by Seth Vargo

Published October 17, 2013 in Programming

"Our open source customers are by far the worst..."

They don't pay us money. They don't understand the goals of the project. They don't even say "thank you". But studies and personal experiences have proven that users of open source software are _more_ demanding than those same users who pay for software. Why?

Understanding the "why" will help us discover the "how". How can we solve this problem? Because it's not a technical one - it's a cultural one.

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