Dealing with the Demands of the Open Source Community

502828deee7e3b38ca1e527dded8a1a9?s=47 Seth Vargo
October 17, 2013

Dealing with the Demands of the Open Source Community

"Our open source customers are by far the worst..."

They don't pay us money. They don't understand the goals of the project. They don't even say "thank you". But studies and personal experiences have proven that users of open source software are _more_ demanding than those same users who pay for software. Why?

Understanding the "why" will help us discover the "how". How can we solve this problem? Because it's not a technical one - it's a cultural one.

502828deee7e3b38ca1e527dded8a1a9?s=128

Seth Vargo

October 17, 2013
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    Hey man, how's ________ going? Awesome, but we've been having

    a lot of outages lately :( Yea, gotta keep them paying customers happy!
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    Hey man, how's ________ going? Awesome, but we've been having

    a lot of outages lately :( Yea, gotta keep them paying customers happy! No, our open source customers are by far the worst...
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    Hey man, how's ________ going? Awesome, but we've been having

    a lot of outages lately :( Yea, gotta keep them paying customers happy! No, our open source customers are by far the worst... /me thinks why?...
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    + BE RESPONSIVE This is a really big patch. It

    may take me a few days to review :smile: , -
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    + BE RESPONSIVE This is a really big patch. It

    may take me a few days to review :smile: , -
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    + BE RESPONSIVE This is a really big patch. It

    may take me a few days to review :smile: , -
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