dotSHF17 Conference: Catherine Howe keynote - Peak Digital and what to do about it

These are Catherine Howe's slides from her keynote talk "Peak Digital and what to do about it", on the current state of digital transformation and the different tribes involved in it.

Catherine is Director of Digital Innovation at Capita Plc.

(All Rights Reserved)

Transcript

1. Peak digital and what to do about it Dr Catherine Howe @curiousc November 2017
2. What people mean is relevant You can’t just say it – you have to be it We’ve reached peak digital
3. 8 (warring) tribes each with their own definitions of digital Capita Transformation - Commercial in Confidence 3 Focused on creating the infrastructure of digital. Often connectivity in terms of broadband etc but also skills and literacies around digital inclusion. Emphasis on shifting from traditional enterprise IT to cloud based models Emphasis on design thinking and the need to redesign from the ground up Focus on new abilities to gather data and change decision making processes I don’t know what it is but I want one!!! Wouldn’t a robot do that better? A remnant of the dot com era unless paired with other tribes – focused on getting current processes online Define digital as being the way in which we will shift to more participatory services and empower people Define digital as enabling new models of service delivery and public good. Keen to create new entities with a social purpose
4. The world of the networked individual Work becomes a way in which we reinvent ourselves as we choose and change our allegiance based on our values Capita Transformation - Commercial in Confidence 4 Where are the digitally disconnected? We value experiences over ownership We value experiences over ownership Automation completes the post-industrial revolution
5. How will you turn your tribes into a thriving society? How do you create a future people want to change for? Capita Transformation - Commercial in Confidence 5
6. How do we create a future With people* Not for people? *How do we avoid it being created for us by the current elites?
7. “Space becomes place through narrative” (Massey 2005)
8. A brief canter through some big ideas Epoch shift Power shift Asset based thinking The need for a renewed public sphere
9. 1. Epoch shift: A generational challenge and opportunity Network society Multigenera- tional workplace 100 year life
10. 2. A shift in power: Networks not hierarchies New forms of leadership Direct representation Changes in trust and deference
11. 3. Asset based thinking: What have we got? Leaving a paternalistic model Strengths based Coproduction Asset based Death of NPM
12. 4. Rebuild the public sphere Rethinking our democratic process Fake news Civic space Democratic commons Networked democracy
13. What do you value?* *And how do we reimagine it for the 21st Century?
14. Don’t process wrangle Create shared and inclusive spaces
15. “We shape our tools and thereafter our tools shape us” (McLuhan, 1967) What are you shaping? Capita Transformation - Commercial in Confidence