Assumption is the Mother of all Failures — why having a detailed SRM is key to 100% customer satisfaction

More than 10 years ago AWS introduced their initial version of the infamous AWS Shared Responsible Model. As an MSP Partner, Schuberg Philis took this model to the next level, as in their view, it’s not just AWS and the Customer who share responsibility.

Starting at AWS’ model, Stephen and Daan will take you on a journey to an actual implementation of Schuberg Philis’ Enablement Platform.

Transcript

1. Assumption is the Mother of all … Failures! • Why having a detailed SRM is key to 100% customer satisfaction
2. Schuberg who? Only one P in Philis please…
3. • Information Security Officer • Past: Smiths Group plc, ABN and Unilever • 6 years @ Schuberg Philis • Involved with Customer Teams in the Financial industry and Government • Mission Critical Engineer • Past: Claranet • 7 years @ Schuberg Philis • Involved with Customer Teams in the Payment industry Develop scalable, reliable services Engaged with customers from day 1 End goal: 100% Customer Satisfaction
4. Why are we talking about this today
6. https://cloudonaut.io/aws-account-structure-think-twice-before-using-aws-organizations
7. AWS’ Shared Responsibility Model Responsible for Security IN the Cloud Responsible for Security OF the Cloud https://aws.amazon.com/compliance/shared-responsibility-model/
8. https://cloudonaut.io/aws-account-structure-think-twice-before-using-aws-organizations
9. https://cloudonaut.io/aws-account-structure-think-twice-before-using-aws-organizations
10. AWS’ Shared Responsibility Model Responsible for Security IN the Cloud Responsible for Security OF the Cloud
11. https://cloudonaut.io/aws-account-structure-think-twice-before-using-aws-organizations
12. Shared Responsibility Model vX,01 AWS SRM and Platform Team Responsible for Security IN the Cloud Responsible for Security OF the Cloud Responsible for Security OF the Platform
14. The reality
16. Workload “a collection of resources and code that delivers business value”
19. Workload Team Functional Management Team Audit Team Security Operations Team ackup Team Business 3rd party Services Network Team Platform Team CCoE
20. Networking
24. And that’s just the easy stuff…
25. Schuberg Philis Enablement Platform
26. Consumable Services Optional Services Cloud Foundation Code Control Tagging and Naming Disaster Recovery Image Management Monitoring Domain Management Automation Pipelines User Management Logging & Metrics CI CD Artifact Management Engineer Access Advanced Data Protection Cost & Resource Management Advanced WAF & DDoS Connectivity Exit Management Cloud Vendor Management Platform IAM Environment Management Cloud Networking Cloud Security Auditing Security & Audit Dashboards Container Orchestration License Management Enabling Corporate Integrations ITSM EDR & Virus Management Directory Services Compliance Code Quality IPAM Patch Management Application Tracing Native Backup Automation Operations & Systems Management SOC DXP Sustainability Privacy Operations Chaos Engineering Integration Platform Orchestration
27. The Cloud Foundation is comprised of two parts: • Organisation management • Identity Access Management • Organisation wide policies • Governance via centralised auditing and reporting • Account vending machine • Repeatable deployment of workload accounts & pipelines consumable services workload cloud foundation Cloud Foundation workload workload workload
28. Consumable Services The consumable service layer covers everything the workload needs to be successful. These come either in the form of platform components or service management. Platform components are run by us to support workload requirements, such as: • Backups • DNS management • Image management • Monitoring • Network management • Cost Management • Risk & Compliance • Vulnerability Management consumable services workload cloud foundation workload workload workload
29. Workload AWS Definition: A workload is a collection of resources and code that delivers business value, such as a customer-facing application or a backend process. A workload might consist of a subset of resources in a single AWS account or be a collection of multiple resources spanning multiple AWS accounts. consumable services workload cloud foundation workload workload workload
30. Key to success Recommendations
36. Thank you! Want to know more? Let’s have a chat! or contact us at: dstakenburg@schubergphilis.com shoekstra@schubergphilis.com https://sbp.link/