Introduction of Kano Model

11a0a5c458ec2c9f289d9c5490320e67?s=47 Shohei Kai
August 29, 2020

Introduction of Kano Model

This presentation slide is made for the event "第6回 Try English LT! for engineers".
https://try-english-lt.connpass.com/event/184047/

11a0a5c458ec2c9f289d9c5490320e67?s=128

Shohei Kai

August 29, 2020
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Transcript

  1. Introduction of Kano Model Shohei Kai (@show60)

  2. About me • Shohei Kai (@show60) • Second year of

    Software Developer • Work for ROXX • Budget Traveller • Applied upcoming TOEIC exam
  3. Problem

  4. Feedback Customer Sales, CS Dev ………

  5. Feedback board

  6. What we want to do What is a higher value

    for our customers. What can become a critical risk.
  7. Kano Model

  8. What is Kano Model The Kano model is a theory

    for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories. Quoted from Wikipedia
  9. Must-be Quality One-dimensional Quality Attractive Quality Indifferent Quality Reverse Quality

  10. (౰ͨΓલ඼࣭) (ັྗ඼࣭) Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Must-be Quality

    Attractive Quality
  11. What we did

  12. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality

  13. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Attractive Quality

    Must-be Quality
  14. Feedback board Attractive Quality Must-be Quality Investment/fulfillment Satisfaction Must-be Quality

    Attractive Quality
  15. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Attractive Quality

    Must-be Quality These could be critical risks. This has possibility to become a great function.
  16. Good • Simple and Easy Wording. • To anticipate the

    impact when it is met.
  17. Thank you for listening!