Introduction of Kano Model

This presentation slide is made for the event "第6回 Try English LT! for engineers".
https://try-english-lt.connpass.com/event/184047/

Transcript

1. Introduction of Kano Model Shohei Kai (@show60)
2. About me • Shohei Kai (@show60) • Second year of Software Developer • Work for ROXX • Budget Traveller • Applied upcoming TOEIC exam
3. Problem
4. Feedback Customer Sales, CS Dev ………
5. Feedback board
6. What we want to do What is a higher value for our customers. What can become a critical risk.
7. Kano Model
8. What is Kano Model The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories. Quoted from Wikipedia
9. Must-be Quality One-dimensional Quality Attractive Quality Indifferent Quality Reverse Quality
10. (౰ͨΓલ඼࣭) (ັྗ඼࣭) Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Must-be Quality Attractive Quality
11. What we did
12. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality
13. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Attractive Quality Must-be Quality
14. Feedback board Attractive Quality Must-be Quality Investment/fulfillment Satisfaction Must-be Quality Attractive Quality
15. Feedback board Investment/fulfillment Satisfaction Must-be Quality Attractive Quality Attractive Quality Must-be Quality These could be critical risks. This has possibility to become a great function.
16. Good • Simple and Easy Wording. • To anticipate the impact when it is met.
17. Thank you for listening!