SERVICE DELIVERY & GOOD GOVERNANCE: THEORIES & IMPERICAL EVIDENCE OF ICT by Abdiwahab Elmi

Transcript

1. JUST Home of Quality Education SERVICE DELIVERY & GOOD GOVERNANCE: THEORIES & IMPERICAL EVIDENCE OF ICT ABDIWAHAB ABDULLAHI ELMI Vice President, Research & Development
2. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 2 JUST
3. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 3 JUST ICT SERVICE DELIVERY GOALS
4. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 4 JUST
5. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 5 JUST SOURCE: www.ictafrica.org
6. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 6 JUST
7. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 7 JUST
8. Copyright © 2019 Jamhuriya University of Science & Technology 10/25/2019 8 JUST IMPERICAL EVIDENCE: MINISTRY OF FINANCE
9. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 9 JUST ➢ 100 of MoF staff received questionnaire ➢ 87 persons responded ➢ 81% holding university degree ➢ 58 Male; 29 Female ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE
10. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 10 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE Technology Acceptance Model (TAM)
11. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 11 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE 9 Checked Items in the research: ✓ Perceived Usefulness ✓ Perceived Ease of Use ✓ Perceived Trust ✓ Perceived Risk ✓ Service Quality ✓ Satisfaction & Loyalty ✓ Accountability ✓ Transparency ✓ Rule of Law
12. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 12 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE Findings: Good governance positively correlated:
13. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 13 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE Findings: Good governance positively correlated:
14. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 14 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE Findings: Service quality positively correlated:
15. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 15 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE Significant improvement in overall business in the ministry including governance, transparency and service delivery
16. Copyright © 2019 Jamhuriya University of Science & Technology 10/24/2019 16 JUST ICT ADOPTION & GOOD GOVERNANCE: MINISTRY OF FINANCE If taken seriously, this would lead to an early E- government which will improve the lives of citizens
17. Copyright © 2019 Jamhuriya University of Science & Technology 10/25/2019 17 JUST IMPERICAL EVIDENCE: JUST CAMPUS SYSTEM
18. Copyright © 2019 Jamhuriya University of Science & Technology Thanks for your attention 10/24/2019 18