CashlessConsumer - How we can help consumers of payment tech?

The consumer is usually at the end of value chain in payments business and many times doesnt have a say in design of these systems. Governments, Regulators pitch in to add some safegaurds usually as an after effect. Development of payment tech rarely has the feedback loop from the actual user (payer). #CashlessConsumer is a consumer awareness initiative to drive awareness, educate consumers about digital / cashless payment systems, voice consumer concerns, share security best practices, make consumers a stakeholder in the design of payment systems, seek better consumer rights in cashless systems.

Transcript

1. CashlessConsumer
   http://cashlessconsumer.in Srikanth L - @logic
   UPI & Beyond - How (tech) communities can help consumer in
   cashless world?
   

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2. Overview
   ● Understanding UPI
   ○ What is UPI? Why is it special? Significance of BHIM
   ○ UPI Deeplinking specifications
   ○ Multilingual QRCode Generator
   ○ UPI App Comparison Matrix
   ○ UPI Platform Bugs
   

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3. Overview
   ● Understanding UPI
   ● Beyond UPI
   ● CashlessConsumer - Why.
   ● Awareness, Tech, Data, Policy - Work ahead
   

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4. UPI vs other payment modes
   Payer
   Banks
   Cash, Cheques,
   DD
   ● Paper
   ● Fully interoperable
   ● Privacy friendly
   ● Low(?) (Hidden) cost
   ● Settlement - Instant - T+X days
   Payee
   

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5. UPI vs other payment modes
   Banks
   Transfers, Cards,
   Wallets,
   Netbanking
   ● Digital, Prop / Non standard interfaces
   ● No interop
   ● Semi privacy friendly
   ● Higher(?) (Hidden) cost
   ● Instant - T+X hours settlement
   Payer
   Payee
   

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6. UPI vs other payment modes
   Banks
   UPI PSP
   API
   API
   ● Digital, Open API standard interfaces, interoperable
   ● Data friendly
   ● Lower monetary (-> 0) cost, High rights (Hidden) cost
   ● Instant - T+ X seconds settlement
   Payer
   Payee
   NPCI
   

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7. UPI vs other payment modes
   Payer
   Banks
   Banks
   Cash, Cheques,
   DD
   UPI PSP
   API
   API
   Banks
   Netbanking,
   Cards, Wallets
   Paper, Privacy friendly, Low(?)
   (Hidden) cost, Instant - T+X
   days settlement
   Digital, Prop / Non standard
   interfaces, No interop, Semi
   privacy friendly, Higher (Hidden)
   cost, Instant - T+X hours
   settlement
   Digital, Open API standard
   interfaces, interop, data friendly,
   Lower monetary (-> 0) cost, High
   rights (Hidden) cost, Instant - T+
   X seconds settlement
   Payee
   Payer
   Payee
   Payer
   Payee
   NPCI
   

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8. Understanding UPI
   ● Mobile based centralized platform for payments built over
   IMPS, by NPCI
   ● Open API - Technical specifications - publicly available.
   ○ http://www.npci.org.in/documents/Unified-Payment-Interfac
   e-API-Technology-Specifications-v11.pdf
   ○ Only Banks / Partners can build now though. Rest can
   contribute, participate.
   

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9. Understanding UPI
   ● UPI != Mobile Banking. UPI Solves interoperable mobile
   payments.
   ● UPI also separates UI from backend, payments from banking.
   ● UPI is privacy friendly with Virtual Payment Address. Really? -
   UPI BoF
   

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10. BHIM
    ● Payments sector is now being developed through innovation
    and private participation, just like Highways
    ● UPI is a tolled multi lane highway built for vehicles of every
    size
    ○ Private PSPs, Commercial bank run PSPs
    

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11. BHIM
    ● BHIM is parallel service road, useful for bicycles.
    ○ Minimal design in features, UX by choice.
    ○ Lower transaction limits
    ○ Support over USSD
    

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12. UPI Deeplinking Specifications
    ● All UPI apps are mandated to support intent handling of deep
    links.
    ● UPI Deep linking specifications -
    http://www.npci.org.in/documents/UPI-Linking-Specs-ver-1.1_dr
    aft.pdf
    

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13. UPI Deeplinking Specifications
    ● Create a Deeplink and make QRCode of it → UPI QRCode.
    var paymentLinkStr =
    "upi://pay?pa=logic@axisbank&pn=Srikanth&tn=Test&am=500”;
    

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14. Multilingual QRCode Generator
    ● https://cashlessconsumer.github.io/CashlessConsumer/qrcode.
    html
    ● Javascript based purely local - privacy friendly QR Code
    generator - Bootstrap, jspdf, jquery-qrcode, html2canvas
    ● Localization using Wikimedia jquery.i18n (2012 JsFoo talk)
    ○ Localization is key to scale payments beyond first 100M.
    

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15. UPI App Comparison Matrix
    ● http://j.mp/UPIApps - Compare UPI Apps against wide feature
    set, not just UX
    ● There are many more differentiators, app comparison
    dashboards soon.
    ● https://github.com/CashlessConsumer/AppStoreMetadataExtra
    ctor
    

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16. UPI App Comparison Matrix
    ● Tech / 3rd party / OSS libs as a security indicator.
    ● Imagine if you can measure technical debt of payments apps
    and choose one.
    ○ When all things are same, we can then choose based on
    IDE developer uses.
    

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17. UPI Platform Bugs
    ● https://openforge.gov.in/projects/UPI -- Setting up
    ● Interoperable QRCode
    ● Maestro user, setting MPIN - 01/49 is expiry date.
    ● Documented UPI Spec violations of apps. Certification
    underway.
    ● No documented dispute resolution procedures, TAT.
    

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18. Beyond UPI
    ● Internet Banking - mVISA - AEPS - Wallets - Cards
    ● (NEFT - RTGS) - NACH - Systemic Payment Infra which might
    open up soon
    ● Blockchain, BitCoin
    ● Study Emerging #PayTech trends & Inform consumers
    ● Look out for areas where FOSS can exist in #PayTech.
    

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19. #CashlessConsumer - Why
    ● Consumer POV in design of payment systems.
    ● Consumer protection in cashless world.
    ● Simplifying tech complexities & choices with complete
    information.
    ○ How to chose among 100 different payment systems, apps
    of varying sizes, features.
    

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20. #CashlessConsumer - Why
    ● Build / Participate in design of systems for a fair cashless
    consumer experience
    ● Organize and impact policy making to factor consumers
    ● Awareness - Tech - Data - Policy
    

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21. Awareness
    ● On boarding kits for customers. (Ethical cashless Evangelism -
    Guide)
    ● Merchant kits.Basic security practices, Localized Information
    portals.
    ● In order to contribute to designs of systems, policy - knowledge
    is key
    ○ Understanding UPI
    

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22. Awareness/Tech - Study payments tech, Participate
    ● Study payments technology, APIs
    ● Study security designs of systems
    ● Decompile payment apps
    ● Give feedback to developers of payments tech (apps,
    platforms)
    

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23. Tech
    ● Know Your App, App comparison dashboards
    ● ToS decoders
    

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24. ToSDR - ToS Didnt Read
    ● But can you afford to that with you money?
    irrevocably and unconditionally authorizes ABCXYZ Bank to
    access his Account and the Personal details
    The User expressly authorizes ABCXYZ Bank to disclose to the
    service provider or any other third party, all user information in
    its possession,
    Simplifying ToSDR of payment apps.
    

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25. Tech
    ● Opendata toolsets, visualizations
    ● Develop FOSS layers, till systems are FOSS.
    ○ FOSS brings in security, transparency, accountability.
    ● Community run PSPs? - UPI BoF
    ○ Prioritises community values (privacy?) over profit.
    ○ Avoid platform, device colonization
    

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26. Build assisted tech in FOSS
    ● Till the time, systems become truly open, indie developer
    friendly
    ● Payment link, QRCode generators, VPA validators
    ● API Wrappers in your language of choice.
    ● FOSS for shared infra, boilerplates.
    

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27. Data
    ● Cashless is less about money, more about data
    ○ Measure data footprints, Data ethics, privacy, customer
    protection
    ● Generate opendata about cashless systems
    ○ Data about apps, payment systems
    ● Seek opendata of payment, financial systems
    ● Dispute resolution, QoS level, uptime performance
    ● Visualize data, help data driven policy making.
    

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28. Policy
    ● Decode Policy proceedings to consumers
    ○ http://watalreport.cashlessconsumer.in/
    ● Aggregate policy discussions, news, views.
    ○ http://twitter.com/hashtag/UPINews
    ● Help them participate with feedback
    ● Drive policy, regulations focussed more towards consumer
    protection.
    

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29. About Us
    ● Volunteers interested in opensource, opendata, privacy
    ● All our work is freely licensed, under FOSS, CC. Join us
    ● Credits : Shriram Bhat, Veeven, Chinmayi, Srikanth, others
    ● Logo Credits : Veeven
    Licensed under CC BY 4.0
    http://cashlessconsumer.in
    @CashlessConsumr
    cashlessconsumerin@gmail.com
    http://github.com/CashlessConsumer
    

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30. Q & A
    Thank you
    

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