(1/3) • To all occupiers in the campus, with priority to the occupiers which share the same lift core and/or the same service lift as the affected occupier • To those tenants which may be impacted by the air circulation (where leading to other tenant floors/ building, as applicable) • To those occupiers, based on specific information received from the affected occupier, including such information regarding contact tracing as may be applicable (people in contact and/or office spaces as the affected persons may showcase) Property Management/ NOP Team Scenario Communication initiated by Criteria for communication To ensure a working environment where every person walking through the gates is safe, secure and gets a seamless experience, the following needs to be ensured: If case is identified by tenant: • It is required that any incident of COVID-19 confirmed case if identified by tenants (including their service providers) must be notified to the Property Management team and Nucleus Office Parks (NOP) team within 60 Minutes of receiving such information through written communication. • All the tenants are requested to inform this to their service providers to follow this protocol to enable timely notification and action on any such incidents. If case is identified by NOP or Property Management team or when informed by other tenants: Case confirmed at a tenant – employee/visitor /service provider • To all tenants (in a multi-tenanted building) which share the same company for service provider as the affected tenant. Further, it is recommended to tenants to inform their service provider staff to avoid interaction or engagement with staff of other tenants, as tracing such interactions would very difficult • To all such impacted tenants (in a multi tenanted building), where the specific floor was accessed by the infected by service provider staff in the last 14 days, based on the information and confirmation received from the affected tenant Property Management/ NOP Team Case confirmed at a tenant – specifically for service provider A Guide to Recovery & Normalizing Operations Post COVID-19 02
(1/3) • To all impacted tenants (in a multi-tenanted building), with details on the tenants and floors that the team or staff had accessed during the last 14 days. Property Management team will assist the local authorities in contact tracing for possible interactions and effected persons Property Management/ NOP Team Scenario Communication initiated by Criteria for communication Case confirmed within the Property Management team – employees and service provider staff • To all impacted tenants (in a multi-tenanted building), with details on the tenants and floors that the employee/visitor had accessed during the last 14 days. We will assist the local authorities in contact tracing for our employees and be forthcoming with information to effected persons/tenants based on such contact tracing conducted NOP Team Case confirmed within the NOP team NOP will primarily follow the regulations and directives of the local authorities with regards to action to be taken in case of confirmed COVID-19 cases reported to the local authority. If such guidance is not received from the local authorities within 48 Hours, we may take necessary actions based on assessment of the situation. In addition to the above scenario, in case of a tenant requesting information regarding affected cases, NOP team will assist in providing information regarding action taken A Guide to Recovery & Normalizing Operations Post COVID-19 03
(2/3) • Upon receipt of any such information, we will liaise with the local authorities, in consultation with or through the affected tenants • Support local authorities to conduct disinfection of the possible affected areas in consultation with tenant, and in presence of NOP representatives. Where the local directives is not received in 60 Minutes, NOP will direct the property management team to conduct non-routine cleaning and disinfection of all common area, and affected floors and all other known and addressable suspected contact points, so as to sanitize as per known directives published by the authority • NOP will also instruct the affected tenant to conduct non-routine cleaning and disinfection for the impacted areas, under guidance from public health authorities for an additional 3 Days or more as advised by the local authority; and we will monitor the progress. Post completion of such cleaning and disinfection, we will confirm the status (as a follow-up communication). • NOP will inform on any directives received from local authorities, specifically with respect to safety status for the premises or as clearance to resume operations Actions to be taken by NOP/Property Management team • On receipt of any such information, please conduct checks with the employees/ service provider staff if they have been in contact with any COVID-19 infected persons (as per the ‘Aarogya Setu’ app) or if any of the employees are showing any of the symptoms (such as ‘Temperature >38oC or higher’, ‘shortness of breath/difficulty breathing’, ‘cough’, ‘running nose/sneezing’ and ‘muscle pain/tiredness’) and determine further course of action • Tenants are requested to conduct non-routine cleaning and disinfection for the impacted areas, under guidance from public health authorities Support required from tenants Note We will not sharing the name of the infected persons or the employer/host organization due to privacy concerns, even if such information is disclosed to us A Guide to Recovery & Normalizing Operations Post COVID-19 04
(3/3) Tenant Name: Sample questionnaire to employees, visitors or service providers to check if they have been in contact with any COVID-19 infected persons 1. Are you having any of the following symptoms • Temperature >38oC (100.40 F) or higher • Shortness of breath, difficulty breathing • Cough • Running nose/sneezing • Muscle pain/tiredness Tenant CRE Name: 2. Have you or anyone one in family contacted COVID-19 • If yes, please give details such as date, duration below 3. Have you had contact with confirmed case or a person under investigation for COVID-19? 4. Are you coming from a ‘containment area’ or ‘red zone’ as defined by the local authorities? I confirm this is correct to the best of my knowledge. Date: Employee Name: Signature: A Guide to Recovery & Normalizing Operations Post COVID-19 05 Yes No Yes No Yes No
Operations Post COVID-19 07 Use of sanitization stations at entry points Use of automatic sliding doors at entry The reception desk can have reinforced plexiglass barriers Drop-off points for deliveries and parcels which can be sanitised before collection ENTRANCE
& Normalizing Operations Post COVID-19 08 50% of the employees come in on alternate days over the week *The layouts are for representation purpose only and respective offices can customize as per their needs and mandatory guidelines Mon, Wed, Fri Shift Tue, Thurs, Sat Shift
Office De-Densification: Using a Weekly Roster 100% of the working force can come everyday to work in two shifts over the day *The layouts are for representation purpose only and respective offices can customize as per their needs and mandatory guidelines Morning Shift Afternoon Shift
Work Station Divisions Adding divisions like zglass and fibre boards between desks reinforces safety and adds another barrier between employees as a long term solution Pre COVID Open Floor Office Plan Post COVID Office Plan
Meeting Room Utilisation Meeting rooms are under-utilised areas of work, and with ongoing shift of work patterns in the pandemic, they will be utilised even less as the need for physical meetings goes down. Due to this, we can convert these rooms into workspaces as well to increase efficiency *The layouts are for representation purpose only and respective office can customize as per their needs and mandatory guidelines Rosters can be applied to these converted rooms
One Way Circulation Collision due to random paths of employees Demarcation of a one sided path helps decrease chaos and collisions Using floor tapes to create a path and have one way traffic is a cheap and effective option
Using Precautionary Signages ALWAYS MAINTAIN ONE SEAT DISTANCE Please wear your mask at all times Please place all used glasses on the right corner of the conference table Please ensure that used disposable cups are thrown away and in the proper bin Please carry note pads and pens/pencils with you Please sanitize your hands before using the switches and equipment in the room WASHROOM GUIDELINES Wet your hands under clean, running water Shut the tap to save water Scrub the back of your hands, between your fingers and under your nails. Continue scrubbing for at least 20 seconds Rinse your hands under clean running water Lather your hands by rubbing them together with soap Use a new paper towel to wipe your hands Use the paper towel to open the restroom door Avoid touching your face with unsanitized hands Please stand on the sign marked on the floor Maintain 3 feet distance Please flush after use Please wipe the seat after use Wash your hands thoroughly as shown below: Entry Workdesks/Meeting Room Toilets Shuttle Bus DELIVER SAFELY. DELIVER HYGIENICALLY. Each parcel will not be touched/handled for the next 2 hours Please wear masks at all times Please maintain social distancing Please sanitize your hands Please cough/sneeze under your elbow Avoid touching your face with unsanitized hands ALL COURIER/ FOOD/PARCELS/ DELIVERIES HERE SHUTTLE BUS GUIDELINES Maintain 3 feet distance This bus's capacity is xx people Please do not sneeze or cough on the bus seats Wear a mask at all times This bus is sanitized for your safety Sanitize your hands for everyone’s safety
ones 1 Sanitary toilet cover sheets can be put up in dispensers 2 Automatic faucets can be used to limit contact with high frequency touchpoints 3 A Guide to Recovery & Normalizing Operations Post COVID-19 14 Maintaining Sanitation in Toilets
in a designated areas (such as pantry) in the office that is accessible to everyone in case of emergency medical relief Sanitation Supply Kit Stations A Guide to Recovery & Normalizing Operations Post COVID-19 15 Face shield and goggles Triple Layer medical Masks Nitrile Gloves Impermeable Shoe Covers Digital Thermometers Sanitisers with 60% alcohol content Location: 2 per office, both accessible to employees MoHFW approved supplies:
the office for isolation of employees in case of someone getting sick They can be provided with basic PPEs and a bed for lying down Beds put with a spatial separation 1 2 Place appropriate waste bags in a touch-free bin. Ensure that used bins remain inside the isolation rooms. Ensure that appropriate hand washing facilities and hand-hygiene supplies are available 3 A Guide to Recovery & Normalizing Operations Post COVID-19 16
Post COVID-19 17 High frequency touchpoints: • Bathroom surfaces • Cafeteria • Dining Areas Use of bleach cleanable surfaces that are easier to clean, application of antimicrobial coatings on hard surfaces
areas 1 2 Automatic water dispensers that prevent touching buttons 3 Automatic Vending Machines can be used with packaged food 4 Using disposable cutlery Hygiene Maintenance in Cafeteria/ Dining Areas A Guide to Recovery & Normalizing Operations Post COVID-19 18
Post COVID-19 19 The office boys in the workplace who assist in the pantry and run errands can be reallocated as the office moves towards automatic dispenser machines. Some of them can be differently aligned to sanitation jobs instead, helping the office stay clean with regular wipe down of high frequency surfaces
Food Court Guidelines for Employees And Visitors (1/3) • Employees are encouraged to pre-order their meals (wherever an option for pre-ordering is available) and enter food court only once their respective orders are ready • Employees/visitors are requested to coordinate with their respective SPOCs regarding seating arrangement and meal timings of the food court • Only those employees/visitors who will be purchasing food from the food court or who plan to consume home cooked food will be allowed to enter the food court. It is not permitted to bring in food from any other eateries/restaurants/hotels in the food court • All employees/visitors are requested to get their temperature checked at the entrance of the food court. Personnel detected with a high temperature (>100.4 degree F) will not be allowed to enter the food court and will be required to follow the incident management protocol • We request everyone to sanitise their hands, prior to entering the food court. Provision for contactless hand sanitisers will be made available • It is encouraged to carry personal water bottles and minimise the use of water dispenser at the food court • Employees/visitors are requested to wear masks at all times during the ordering and collection stage and avoid touching objects or surfaces (unless necessary) • Please refrain from touching the doors at the food court and seek guidance from security or food court staff available. In the event of staff being unavailable, kindly be patient and wait for assistance Food Court entrance
to use contactless payment options as such UPI, QR code etc. for food items ordered and avoid cash transactions. In case of credit/debit cards, cashiers will request customer to sanitize hands (sanitizer will be provided), insert the card into the machine and enter the pin themselves • We request all employees/ visitors to sanitize their hands before collecting their meals • In case of packed or pre-packaged food, employees / visitors may avail takeaway services and consume the meals at their respective office workspace or cafeteria. Employees/visitors are encouraged to opt for pre-packaged meals and ensure contactless delivery from the vendor • Employees /visitors are requested to wear masks at all times during the ordering and collection stage and avoid touching objects or surfaces (unless necessary) Food ordering & serving • Employee/visitors to obtain guidance from the food court staff or confirm with staff regarding the sanitization of the seating area. Employees and visitors are requested to maintain social distancing at all times in the seating area • Employees/visitors are requested to be cautious while removing and keeping their masks on the table and not throw their masks or PPE materials on the floors or in the food disposable bins • We recommend to use disposable cutlery/personal cutlery during their meals. In case of using personal utensil and cutlery, avoid washing the utensils and cutlery in the cafeteria or take necessary precautions in case it is unavoidable • Employees/visitors are encouraged to avoid touching objects or surfaces (unless necessary) at all times at the food court Meals consumption A Guide to Recovery & Normalizing Operations Post COVID-19 21
Post COVID-19 22 Food Court Guidelines for Employees And Visitors (2/3) • Employees/visitors are advised to wear their masks after finishing their meal and immediately vacate the seating space. Avoid touching the chairs while getting up or for placing the chair back to its original position • Please proceed towards the food disposal bin and discard leftover food into dry and wet waste bins as applicable. Please maintain social distancing at all times • Please do not dispose the masks or PPE material in food bins and use separate waste bins placed for PPE disposal • Employees/visitors are encouraged to use personal handkerchief or hand dryer (if available) to dry hands after handwash • We request all employees/ visitors to sanitize their hands, after washing their hands and before leaving the premises • In case of reusable cutlery, employees/visitors are requested to place the utensils in the designated area and avoid contact with any surface • All employees/visitors are requested to avoid using the water dispenser. However in case you are using the same, we request you to touch only the disposable glass/cup and place the disposable glass/ cup under the dispenser • All employees/visitors are requested not to gather or crowd within the food court premises after their meal is over and immediately proceed towards the exit gate • Please refrain from touching the doors at the food court and seek guidance from security or food court staff available. In the event of staff being unavailable, kindly be patient and wait for assistance
Instructions to Occupier - For fit out work and while vacating the premises 1 2. The Occupier will need to comply to the following guidelines/requirements. These guidelines for occupiers and their appointed contractors should be read in conjunction with the existing fitout SOP/ guideline for starting or continuing fitment/ construction works/demolition works 3. Occupier SPOC is requested to provide to NOP SPOC the fitout/construction work/demolition work scope, details of the contractor, number and contact details of contractor’s staff/workmen/labour/consultants (where applicable) that are planned to be executing work • Provide their latest medical check up reports including fitness certificate and insurance records • Assess and confirm their fitness and ‘not infected’ status to NOP • Collate and provide declaration of the staff/ workmen of not being from the notified containment zones, not having any COVID related symptoms on daily basis • Provide details on their previous whereabouts and locations for instance 14 days/28 days prior • Arrangements that are made by contractor for labour/workmen/staff/consultants (where applicable) ensuring their hygiene and safety as per their PPE policy • And other requirements as per the existing fitout SOP/guideline such as workmen compensation insurance, third party public liability insurance and others 1. A kick off meeting between the occupier and the NOP team is initiated where in Occupier SPOC is requested to provide the project/fitout/demolition details as applicable before commencing new/continuing with the fitout work in their premises/vacating the premises. Details to include the following but not limited to: For Fit Out Work For Fit Out Work • Scope of work, timelines for completing the fit out work • Work shift arrangements preferably during lean occupancy periods and in accordance with any government/local body mandates • Manpower/machinery mobilization and demobilization plan including List of Machinery • Contractor’s arrangements made for maintaining hygiene, health and safety for the workmen/staff/ labour/consultants (where applicable)such as providing sanitizers, masks, PPEs as per trade etc. as per the contractor’s PPE policy and guidance on maintaining social distancing For Demolition Work • Scope of work, timelines for completing the demolition /dismantling work • Work shift arrangements would be preferably after regular office hours and in accordance with any government/local body mandates • Manpower/machinery mobilization and demobilization plan including List of Machinery • Contractor’s arrangements made for maintaining hygiene, health and safety for the workmen/staff/ labour/consultants (where applicable) such as providing sanitizers, masks, PPEs as per trade etc. as per the contractor’s PPE policy and guidance on maintaining social distancing
of the Government’s ‘Aarogya Setu’ app by all of their staff/ workmen. In line with the government directives, all persons entering the premises will be required to display their ‘safety status’, on a recommendatory basis (till such time as required by government guidelines on recommendatory or mandatory basis) • Thermal Scanning of contractor staff/workmen entering the premises will be conducted at the temperature check point near the designated entry gate. In case a high temperature is identified the incident management procedure will be followed • Provision for sanitizer/handwash is made available at all entry, exit points and common areas (including at distant locations like higher floors). Staff / workmen are required to wash & sanitize their hands before entering the premises • Staff / Workmen will need to follow social distancing norms as per the markings provided on the walkway • Staff/Workmen will need to move towards the allocated service lift/staircase following the social distance markings on the floor • Lift coordinators will guide the Staff/workmen towards the allocated service lift/staircase for accessing their working floor • Staff/Workmen will need to follow social distancing norms during the lift operations. The number of people allowed in one lift at any point in time is limited to 4 people. Demarcations are provided inside the lift, for staff/workmen to follow social distancing inside the lift 4. Basis the list provided by occupier SPOC, temporary project Identity Cards will be issued to the occupier SPOC to in turn to be given to the contractor SPOC for the fitout/construction contractor staff/ workmen/ Labour/Consultants (where applicable) before starting their work in the premise. The temporary card will include details such as name, photo, blood group, validity period of the card basis the project timelines and emergency contact details 5. The temporary cards will be required to be submitted back every time exiting the premises and collected from the gate the next day on their arrival by the occupier SPOC and handed over to Contractor SPOC. Occupier SPOC needs to ensure that their contractor staff/workmen should be regular and for any new staff /workmen, occupier SPOC would need to give an intimation 24 hours prior to NOP SPOC 6. The Occupier SPOC to ensure all contractor’s staff/ workmen/labour/consultant (where applicable) are enrolled in the NOP induction programme explaining safety , hygiene work conditions and building accessibility guidelines 7. Access to food court , lifts designated for employees, employee and common floor toilets, areas in the premises other than the designated movement area will be restricted for staff and workmen of fitout/ construction contractor. Occupier/Occupier’s Contractor will ensure adherence to the restricted movement 8. Contractor’s staff/workmen needs to adhere to the following guidelines, Occupiers to ensure the same • Staff/Workmen will need to mandatorily wear face mask at all times while in the premises • Staff/Workmen will need to show their temporary ID card at service/designated entry gate A Guide to Recovery & Normalizing Operations Post COVID-19 24 Instructions to Occupier - For fit out work and while vacating the premises 2
13. Occupier/Occupier appointed Contractor(s) are required to install appropriate signage at fitout/ construction site, clearly communicating the safety practices, social distancing and hygiene practices in the language(s), which is understood by all 14. Occupier to provide designated rest areas , area demarcated for consuming food by staff/workmen keeping in view social distancing and hygiene norms within the area of work 15. Occupier in consultation with NOP to designate a dedicated toilet block for contractor’s staff/workmen where available, else temporary arrangements need to be made by the occupier, post consulting and taking the required approvals from NOP (will be considered on a case to case basis) 16. Occupier appointed Contractor needs to include a Housekeeping Team with necessary equipment for regular cleaning, disinfection and housekeeping tasks that needs to be done at least twice in a day 17. Occupier appointed Contractor staff/workmen will need to follow the garbage disposal process , specifically bio-medical and food waste processes as defined in the SOP. Occupier’s are requested to convey the same to the contractor. No debris should be disposed in the bio medical/food waste bins 18. Occupier appointed Contractor staff/workmen will need to follow the debris disposal process as defined in the existing fitout SOP/guidelines. Occupier’s are requested to convey the same to the contractor 19. NOP will send communication to other occupiers notifying about the fitout/construction works 20. NOP has the right to stop the work, in case it is found that the contractor has breached the guidelines meant to be followed • There will be a strict ban on gutka, tambaku, paan etc. on site and spitting shall be strictly prohibited • It is mandatory to wear a mask while exiting the office premises. In case one needs to discard the used mask, the mask can be discarded in specific bins provided for bio-waste • Hand sanitization is a must for everyone exiting the premises • Staff/Workmen should exit the premises from the designated exit gate, post guidance by security • For re-entry on the same day, employee will need to undergo regular entry procedures, as per the pedestrian and vehicular entry guidelines 9. All Contractor vehicles entering the premises will follow the vehicle entry process as defined in the SOP. Occupier’s are requested to convey the same to the contractor. Contractor’s vehicles will not be allowed parking in the premises 10. All Contractor machinery entering the premises will follow the goods handling process as defined in the SOP. Occupier’s are requested to follow the goods handling process such as sanitising the machinery, trolleys used for machinery movement. The service lift post movement of the machinery will be done by NOP 11. All fitout/ construction material arriving at site should be moved to the designated location following the goods handling process 12. Depending upon the trade, occupiers/contractor will provide adequate PPE to staff/workmen while executing works and same will be checked by NOP team at any point in time. In case of any violation, work will be halted and the occupier will be informed about the same Instructions to Occupier - For fit out work and while vacating the premises 3
U P I E R N A M E occupying Unit confirm that: , Floor , Tower , hereby of Declaration by O C C U P I E R N A M E D D M M Y Y Y Y I, , authorized on behalf of , • We have obtained health declaration from our employees and visitors in line with our company policy and risk management procedures. • We have instructed our employees, visitors and service providers to download and use the Government’s ‘Aarogya Setu’ App, in line with the government directives and this is a part of our entry procedure and guidelines provided to the employees, visitors and service providers. • We are following cleaning and disinfection guidelines as per the ‘Guidelines on preventive measures to contain spread of COVID-19 in workplace settings,’ as released by the ‘Ministry of Health & Family Welfare, Directorate General of Health Services (EMR Division)’ and the Order issued by ‘Government of Maharashtra, Department of Revenue and Forest, Disaster Management, Relief and Rehabilitation’ • We have conducted the necessary health checks for our service provider staff, before and during the deployment at our office premise. In case of any exceptions noted in adherence to the above guidelines, the same has been informed to the Property Manager, in writing (through the list of correspondence that has been maintained and provided along with this declaration). Further, I confirm that the occupancy for the period (Day / Week) of _______________ did not exceed the occupancy levels as mandated by the authorities. Occupancy for the period was _________ number of employees, _________ number of support staff. (employee list and service provider wise staff list has been provided along with this declaration) . During this period, there were _________ new cases (zero or otherwise) of suspected COVID-19 infections and _________ new cases (zero or otherwise) of confirmed COVID-19 infections in our premises. (The list has been included in this declaration with status on liaising with authorities). On Behalf of “Occupier Name” Occupier Name Facility Name Location
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